We’ve lived at Roman Court in Middlewich just over 2 years now and we’ve been very comfortable. I was particularly surprised at how soon and easily we settled as I was very uncertain about the move. T... See more
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Reviews shaping this summary
Jameson Gate House Manager… Nick joined us last year and since then has transformed our developement. He has completed many outstanding issues and organised(still organising) events. He provided... See more
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Many thanks to Monica, Kanen, Olesya and all the team at Edward Place, Walton on Thames for the professional handling, planning and overseeing of a smooth renewal of carpet in the communal seating a... See more
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The Chesterton Court over 70s facility in Ilkley is absolutely wonderful. My mother lives alone since her husband died. She thoroughly enjoys the activities (particularly quizzes and bingo run by... See more
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Company details
- Home Builder
- Construction Company
- Property Management Company
- Real Estate Agents
- Retirement Community
- Retirement Home
Written by the company
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Written by the company
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Contact info
100 Holdenhurst Road, BH8 8AL, Bournemouth, United Kingdom
- 0800 310 0532
- www.mccarthyandstone.co.uk
4.8
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Champion Bobby
From start to finish Bobby held our hand. Every question we asked was answered clearly and he made sure we understood. Made himself available when ever we needed assistance. Really a pleasant chap and a great asset to McCarthy and Stone.
June 4, 2026
Unprompted review
Excellent service with a smile.
January 15, 2026
Unprompted review
A Very Happy Move In Experience
Mum moved into a lovely 1 bedroom flat near Huddersfield (Sykes Court, Lindley) 2 months ago and has settled in very quickly. This is mainly because the house manager, Audrey, is excellent. Audrey has gone above and beyond to make Mum feel at home and part of the community. Thankyou!
March 3, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Andrea,
Thank you for taking the time to leave this review. We are delighted to hear that your mum has settled well into her new home. Our teams take great pride in delivering outstanding services and it’s always wonderful to receive such positive feedback. We will ensure that our colleague, Audrey, reads your review; she will be thrilled to receive it.
Many thanks again,
The McCarthy and Stone Team
Greenhaven house manger…
At Greenhaven we have a house manger called Gale :-
When i had to spend some time in Hospital , Gale went over and above anything that is expected from a house Manager.
She took my wife to hospital for a visit, assisted our youngest Son Mark, and it was very special the empathy Gale gave our family, during that period. Gale is just a lovely person who at times has to deal with some real grumpy granies. !
June 1, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Dave and Jenny,
We are sorry to hear of your recent stay in hospital, we hope that you are feeling better.
Thank you for sharing your positive experience of living at Greenhaven, a McCarthy Stone development in Poole. It is truly heartening to hear that Gale, has made such a meaningful impact. Our teams are committed to delivering exceptional service, and your thoughtful review highlights the difference Gale has made. We will ensure they receive a copy of your kind words.
Many thanks once again,
The McCarthy and Stone Team
Thank you Amber and The Residents
I had the pleasure of visiting McCarthy & Stones development Oaktree Court in Tenterden .
A big thank you to the residents for their kindness and hospitality during my visit .
The development has an excellent lounge , spacious flats and a wonderful guest suite .
Amber the House Manager is such a wonderful host , always helpful ,and her mantra is management with a glowing smile . This radiates on to the residents who are very sociable , chatty and it’s always lovely to visit with the pop up shop Thank you all and best wishes and happy to be of service .
‘Bob’ K Sharma
Chainstore Clothing Co .
June 2, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Bob K Sharma,
Thank you for sharing your positive experience of visiting at Oak Tree Court, a McCarthy Stone development in Tenterden. It is truly heartening to hear that Amber, the House Manager, has made such a meaningful impact. Our teams are committed to delivering exceptional service, and your thoughtful review highlights the difference she has made. We will ensure she receives a copy of your kind words.
Many thanks once again,
The McCarthy and Stone Team
Guest room Audlem
I recently stayed in the guest room at the McCarthy Stone development in Audlem while visiting my sister, who is a resident, and the experience was excellent throughout.
The accommodation and communal areas were beautifully maintained, with a high standard of cleanliness, comfort, and thoughtful attention to detail. The overall environment was calm, welcoming, and very well cared for, which made my stay both comfortable and reassuring.
Having access to a well-appointed guest room made a real difference to my visit. It provided a convenient, dignified, and comfortable place to stay within the development, allowing me to spend meaningful time with my sister while remaining close by. This thoughtful facility is a real benefit for families and greatly enhances the sense of connection and ease during visits.
I would also like to commend Katie, the House Manager, whose professionalism, kindness, and attentiveness were outstanding. She ensured everything ran smoothly and was always available in a calm, discreet, and reassuring manner, which contributed significantly to the overall positive experience.
May 23, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Julie
Thank you for sharing your positive experience of staying in the Guest Suite at a McCarthy Stone development in Audlem. Our teams strive to deliver an excellent service and it was very thoughtful of you to mention our colleagues name. We will ensure they receive a copy of your review.
Many thanks again,
The McCarthy and Stone Team
Move to Westwood Manor
Our move to Westwood Manor was quite stressful, but it would have been much worse had we not been fortunate enough to have Joanne Harris on our side. Joanne was determined to make the process as smooth as she could. We very much appreciated her efforts at the time which continue now we have moved in.
May 19, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Valerie Dalglish,
Thank you for taking the time to leave this review. We’re delighted to hear that your move to Westwood Manor, a McCarthy and Stone development in Beverley, has been a positive one overall.
It was very thoughtful of you to mention our Sales Consultant, Joanne. Our teams take great pride in supporting customers through every stage of their move, and your feedback highlights Joanne’s dedication in helping to make what can be a stressful process as smooth as possible. We’re also pleased to hear that her support has continued after your move. We will ensure she receives a copy of your kind review – it will mean a great deal to her.
Many thanks again for sharing your experience.
Kind regards,
The McCarthy and Stone Team
I have always found a warm welcome from…
I have always found a warm welcome from the helpful staff when visiting my mother who is a resident at Lyle Court in Edinburgh. The property is secure and very well maintained . There is a lovely peaceful and calm ambience but I am aware there is also a very busy social calender with lots of fun activities and events . My Mum has settled in very well.
June 2, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Fiona Dickson,
Thank you for sharing your positive experience of living at Lyle Court, a McCarthy and Stone development in Edinburgh. We’re delighted to hear how well your mum has settled in and how reassuring this has been for you.
It’s especially pleasing to know that you always receive such a warm welcome from the team and that you find the development to be secure and well maintained. Our teams are committed to delivering excellent service, and your feedback reflects this.
We’re also glad to hear that your mum is enjoying the peaceful atmosphere, alongside the option to take part in the many social activities and events available.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Excellent and helpful House Manager
As a relative of a long term resident at Paxton Court Tenby I have found the House Manager Jackie to be consistently helpful and she seems to be a very dedicated and positive asset for the building and residents.
Very pleased overall with the MCS experience
May 25, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Andy,
Thank you for sharing your positive experience of living at Paxton Court, a McCarthy and Stone development in Tenby. We’re delighted to hear that you’ve been pleased with the overall experience.
It is particularly heartening to read your kind words about Jackie, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights the consistent support, dedication and positive contribution Jackie makes to both residents and the development. We will ensure she receives a copy of your review – it will mean a great deal to her.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Wonderful environments to live in
I just wanted to write something positive about McCarthy & Stone after the negative media coverage the retirement property sector has received in recent years - particularly from those, who like me, have inherited one and find themselves having to pay ongoing charges (for the empty apartment their loved one once lived in) because they can be difficult to sell. Whilst I'm not pleased to be left in this situation, the development my late father lived in (Amelia Court, Worthing) is wonderful with so much help & 24 hour support on hand, social facilities, a restaurant with freshly cooked food, domestic help if required etc....without which he would have been lonely, isolated, unfed (because he couldn't cook in the end & wouldn't have meals on wheels) & perhaps laid there for days undiscovered after a fall without the lovely staff & warden checking on the residents daily. All such services still have to be paid for regardless otherwise those still living there wouldn't be able to benefit as my father did when he had that support - he loved & felt so safe in his apartment. Charges can be high but, these apartments are generally cheaper to buy than non-retirement flats, they are far cheaper than care homes and the pressure they can take off the social care system for vulnerable older people is, in my view, immense. It is refreshing to see so many positive reviews on here.
June 2, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Tash,
Thank you for taking the time to share such a thoughtful and balanced review of your experience at Amelia Court, a McCarthy and Stone development in Worthing.
We’re sorry to hear about your loss and the challenges that can come with managing a property thereafter, however, we truly appreciate you highlighting the positive impact the development had on your father’s quality of life. It is heartening to hear how the support, facilities and sense of community helped him feel safe, independent and well cared for.
Our teams are committed to delivering excellent service, and your recognition of the on‑site support, wellbeing checks and community environment reflects the difference our developments aim to make. We will ensure your kind comments are shared with the team.
Thank you again for taking the time to share such a considered perspective.
Many thanks,
The McCarthy and Stone Team
I've lived at Swinden Court in…
I've lived at Swinden Court in Darlington for 6 years and I wanted to inform you that Alli Lamb the House Manager always keeps the building in good order both inside and out and is always helpful and generous with her time thank you Alli
June 2, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Norma Naisbitt,
Thank you for sharing your positive experience of living at Swinden Court, a McCarthy and Stone development in Darlington. We’re delighted to hear that you have enjoyed living there over the past six years.
It is particularly heartening to read your kind words about Alli, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights the care, dedication and support Alli provides in maintaining the development and supporting residents. We will ensure she receives a copy of your review – it will mean a great deal to her.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
What a fabulous impact a manager can have
My mother is a resident at Butterworth Grange, Rochdale, and I am struck by the positive impact the new manager Margaret has had on her. Margaret's evident warmth and kindness have really boosted my mother's mood and helped her feel truly "at home" and at ease in her apartment since her move there 18 months ago. Thank you, Margaret. You truly have made a fabulous difference!
June 2, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Phil Brisk,
Thank you for sharing your positive experience of living at Butterworth Grange, a McCarthy and Stone development in Rochdale. We’re delighted to hear how much of a positive difference your mother’s move has been.
It is particularly heartening to read your kind words about Margaret, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights the warmth, kindness and support Margaret provides, helping residents feel truly at home. We will ensure she receives a copy of your review – it will mean a great deal to her.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Stayed for 2 nights at Cranberry Court
Stayed for 2 nights at Cranberry Court, Hampton, Peterborough. Made so very welcome. Guest suite spotless as is the rest of the building. As good as a house manager that you would want, so helpful and pleasnat. We will be back.
May 27, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Peter,
Thank you for sharing your positive experience of staying in the Guest Suite at Cranberry Court, a McCarthy and Stone development in Hampton, Peterborough. We’re delighted to hear that you felt so welcome and found the suite to be spotless, along with the rest of the building.
It’s especially pleasing to know that the House Manager made such a positive impression, providing a helpful and friendly service throughout your stay. Our teams strive to deliver an excellent service, and your kind feedback is greatly appreciated. We will ensure the team receives a copy of your review.
Many thanks again, and we look forward to welcoming you back in the future.
The McCarthy and Stone Team
Debbie at Clemens Place is so lovely…
Debbie at Clemens Place is so lovely and helpful. She will go above and beyond to support her residents.
June 1, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Kareena Hooker,
Thank you for sharing your positive experience of living at Clemens Place, a McCarthy and Stone development. We’re delighted to hear how much you value the support provided.
It is particularly heartening to read your kind words about Debbie, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights the care, dedication and willingness Debbie shows in going above and beyond to support residents. We will ensure she receives a copy of your review – it will mean a great deal to her.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Lovely assistant living accommodation
Lovely assistant living accommodation, superb onsite staff, but I can’t hand on heart recommend anyone buys a property here due to the inflexibility and complacency of McCarthy Stone resales and the excessively high fees charged when a property is empty - verging on criminal. Most owners have lost money.
March 1, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Ted C,
Thank you for taking the time to share your feedback. We’re pleased to hear that you value the accommodation and on‑site team, but we’re sorry to read of your concerns regarding resale processes and associated costs.
We appreciate that matters relating to resales, fees and periods when a property is unoccupied can be concerning, and we take feedback such as this seriously. These areas are governed by specific agreements and processes, and we want to ensure that any concerns are fully understood and reviewed.
To enable us to look into your comments in more detail, we would encourage you to contact our Customer Relations team directly at CustomerRelations@mccarthyandstone.co.uk, who will be happy to investigate this further with you.
To help us ensure your feedback is directed to the correct team, please could you also confirm the name of the development you are referring to?
Many thanks again for bringing this to our attention.
Kind regards,
The McCarthy and Stone Team
Excellent service
Throughout the process of completing the tenancy on 37 Neptune house I would like to express how impressed I have been with Sheryl, she has been efficient, friendly and extremely patient, which is exactly what is needed as it is a huge move for an elderly person.
May 29, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Tina Garden,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience of completing the tenancy at Neptune House has been so positive.
It was very thoughtful of you to mention Sheryl. Our teams strive to deliver excellent service, and your feedback highlights the efficient, friendly and patient support she provided throughout what can be a significant and sometimes challenging move. We will ensure she receives a copy of your kind review.
Many thanks again,
The McCarthy and Stone Team
I am very satisfied with the help that…
I am very satisfied with the help that l had from Alex ,She explained everything to me and helped me fill the forms out , l wanted this benefit and couldn't do it myself so am extremely happy for there help
June 1, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Robert Osborne,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were so satisfied with the support you received.
It was very thoughtful of you to mention Alex. Our teams are committed to delivering excellent service, and your feedback highlights the patience, guidance and support provided in helping you understand the process and complete the forms. We’re especially pleased to hear how valuable this assistance has been for you. We will ensure Alex receives a copy of your kind review.
To help us share your feedback with the wider team, please could you confirm the name of the development you are referring to?
Many thanks again,
The McCarthy and Stone Team
Roslin Place, Hook.
The appartments are very nice as are the community lounge and garden. The house manager is very supportive. It is good to be able spend some time with other residents in the communal lounge.
June 1, 2026
Unprompted review
Reply from McCarthy & Stone
Dear David Palmer,
Thank you for sharing your positive experience of staying at Roslin Place, a McCarthy and Stone development in Hook. We’re delighted to hear that you enjoyed your visit and found the apartments, communal lounge and gardens to be so welcoming.
It’s especially pleasing to know that you valued the opportunity to spend time with residents in the communal lounge and experience the friendly community atmosphere. Our teams strive to deliver an excellent service, and your kind words about the supportive approach of the House Manager are greatly appreciated.
Many thanks again,
The McCarthy and Stone Team
MERCHANTS GATE
I have lived at MERCHANTS GATE for 3 years now and am very happy to be part of this development. My neighbours are friendly and helpful and there are many social events to chose from.
I have heard the phrase 'above and beyond' used many times but it couldn't be more appropriate as a description for our lovely House Manager, Kate Hodder.
Just one recent example was her resolution of an ongoing Ventilation system problem. Those of us who were impacted have now received compensation and the problem has been fixed. This was entirely due to Kate who spent considerable time ensuring that this was resolved. We are very grateful.
May 22, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Alison Wilson,
Thank you for sharing your positive experience of living at Merchants Gate, a McCarthy and Stone development. We’re delighted to hear how happy you are after three years and how much you value the friendly community and range of social activities.
It is especially heartening to read your kind words about Kate, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights the dedication, persistence and care Kate has shown, particularly in resolving the ventilation system issue. We’re pleased to hear that this has now been addressed and that residents have received a positive outcome. We will ensure Kate receives a copy of your review – it will mean a great deal to her.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
Crescent Place, Warminster
Cally our House Manager arrived five months ago at a difficult time. We had been without permanent Manager for sometime ( I must however mention Sylvia who stood in when she was available but this was sporadic due to the distance she had to travel, she worked hard and was personable when she was with us).
As a consequence Cally on her arrival had to cope with a number of issues and in spite of this she learnt fast and efficiently to resolved the problems all whilst remaining cheerful.
This week she organised a Bingo Night for Charity which was a huge success and was well supported by the residents, and she hopes to organise more such events in the future.
She definitely deserves her five stars.
May 31, 2026
Unprompted review
Reply from McCarthy & Stone
Dear CollectPlus Customer,
Thank you for sharing your positive experience of living at Crescent Place, a McCarthy and Stone development. We’re delighted to hear how much you value the community and the improvements made in recent months.
It is particularly heartening to read your kind words about Cally, the House Manager. Our teams are committed to delivering excellent service, and your feedback highlights Cally’s dedication, positivity and ability to manage a busy period while resolving issues efficiently. It’s also wonderful to hear how successful the recent charity Bingo Night was and how well it brought residents
together. We will ensure she receives a copy of your review – it will mean a great deal to her.
Thank you also for recognising the contribution of Sylvia, whose support during the interim period is very much appreciated.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
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