Warning: Severe discrepancy between verbal agreements and contract terms, plus terrible hygiene at Radolfzell branch
Assim esta bom?
As a non-German speaker, I relied on the staff’s verbal English explanation when signing up. I explicitly requested a 1-year contract with an early cancellation option. The staff member verbally confirmed that the agreement included these terms. Relying on this, I signed the contract on a tablet. Because the interface was in German and the staff quickly navigated through the screens, I had no practical opportunity to translate or review the full document before signing.
I later discovered that the contract registered in the system was for a 2-year term with no early cancellation option. The same discrepancy occurred with my wife’s contract. When we contacted management to resolve this clear mismatch between the verbal agreement and the written contract, they refused to adjust the terms or offer any assistance.
Furthermore, the hygiene standards and ventilation in the facility are consistently poor. Despite previous feedback provided to local management, no improvements have been made.
As this matter involves a significant discrepancy in terms, I am currently seeking support from the Verbraucherzentrale to resolve this issue. I advise other international customers to be extremely cautious.
I will keep this post updated with the resolution