Med Mart Reviews 10,528

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and extensive product knowledge, making the purchasing process smooth and supportive. Many people highlight the exceptional customer service, noting that representatives are dedicated to resolving issues and ensuring satisfaction. The ordering process is often described as easy and efficient, with many consumers appreciating the clear guidance and support provided. However, some customers encountered issues with product descriptions and availability, finding that certain options were not clear or accessible during the ordering process. Some reviewers also experienced significant delays or problems with delivery, including items not arriving as expected or difficulties with setup. A few people also mentioned receiving products that did not fit their needs or had functional issues shortly after purchase.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the product, highlighting easy... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy, with some... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise representatives... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast shipping, easy... See more

Based on these reviews

Rated 4 out of 5 stars

Good pictures of the scooter. When placing the order the available options were not available on the order form. I wanted the larger battery for us. The light package is not clearly displayed. A... See more

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Rated 4 out of 5 stars

The shipping process was better that expected. Assembling the bed went well with no stress. Things are much better caring for my disabled wife since we received the bed. And, all was done online.

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Rated 5 out of 5 stars

They were so helpful even calling before my cancelation went through that Insurance wouldn't cover the chair I was getting. So I purchased the Geri Chair it fits my husband well and even delivery was... See more

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Rated 5 out of 5 stars

The ordering process was simple and easy to navigate your information to be put in where necessary. However, we’re looking at the product zooming in it wasn’t that clear modernization may be something... See more

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Rated 5 out of 5 stars

Chris and Eddie delivered my chair to the exact spot I wanted.They set it up and Chris explained all the features thoroughly. Chris and Eddie were both very professional, personable and knowledgeable... See more

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Rated 5 out of 5 stars

Darrell was very professional and courteous at all times.I always felt he was being honest with me, which is unusual in these times; especially out here in California, which is still on the "frontie... See more

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Rated 5 out of 5 stars

Stacey was SO wonderful to work with. She helped me get the hospital bed asap and with the delivery problems we have being up in the mountains-without her we would never have gotten it on time!! She... See more

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Rated 5 out of 5 stars

The ordering process easy, customer service when I got something wrong they were there to make things right with help and ways to make right. Then the delivery gentleman was wonderful and extremely as... See more

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Rated 5 out of 5 stars

Stacey, your customer service representative, was awesome. She followed up without being pushy. She advised me candidly. She helped me complete an order that I couldn't myself. Top notch work. I'm ver... See more

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Rated 5 out of 5 stars

Always perfect. The ordering process, the support from phone staff and emails. They called after I ordered just to make sure I wasnt going to screw anything up. Confirmation immediately.

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Rated 5 out of 5 stars

Your support person, Laura Puertas, was very helpful, and assisted me very quickly. She found out what I needed, and helped me place the order for the missing part on my Pride scooter.

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Rated 5 out of 5 stars

Quick delivery, great product! Very comfortable. This mattress is the Jaguar of all air mattresses. Protects and /or heals bed sores and slowly turns the person left and right all night. I was able to... See more

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Rated 5 out of 5 stars

Daniel Guerra was amazing! He deserves recognition for his thoroughness. He helped me navigate a hard purchase and I truly appreciated it!! We lost connection, he called me back, and even text me afte... See more

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Rated 5 out of 5 stars

Darryl and customer service are always happy to help and offer great suggestions. Everyone was upbeat and fast. I have had to deal withany health supply companies but no one compares to them .they c... See more

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Rated 5 out of 5 stars

Sean was our staff person, he is easy to talk with, had good information, answered all our questions about the Carbon 27X, discussed what product might fit our needs, and I felt supported and confide... See more

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Rated 5 out of 5 stars

was able to complete my sale and offered a discount for veterans and others. Great company the sales associate went out of her way to get the chair I needed. Stacy was great she knew about the product... See more

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Rated 5 out of 5 stars

I am always able to find and get what is needed. You have a good selection. The ordering process is very easy. I usually receive the shipments sooner than expected.

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Rated 5 out of 5 stars

I ordered the lift chair online the delivery date stated end of March. When we got the order placed e-mail it was end of April. My Aunt wanted it sooner so I called to cancel. Med Mart called back & g... See more

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Rated 1 out of 5 stars

Product did not fit through doorways even though we had measured prior to ordering. Attempted to return/exchange. Was told I would be charged 25% restocking fee, charged for return shipping and for or... See more

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Rated 1 out of 5 stars

2/10/26 Placed order for 2 Hoyer Lift Batteries. As of 2/24/26 order not received. Called and told order would re-ship on 2/26/26. Still waiting for tracking information. THERE IS A CRITICAL NEED FOR... See more

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Rated 5 out of 5 stars

We purchased a VivaLift Tranquil 2 Lift Recliner in June 2024. My son suffered a massive stroke and this chair has given him support, comfort and independence. In 2026 due to minor issue with chai... See more

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Rated 5 out of 5 stars

Made the appointment on time and very professional explain everything about the bed 🛌 how it works and very nice and haul everything away very happy with the bed built to last for many years it sure... See more

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Rated 5 out of 5 stars

The representative was very knowledgeable about the equipment. She explained how it works. I told her what I was looking for and felt that this would be the best fit.

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Rated 5 out of 5 stars

product arrved as described. No baloney or upselling. Keep it straight. I have n need to the leg extensions and want to return them for refund. Unused. In OG box.

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Rated 5 out of 5 stars

Easy to understand, easy to shop, full explanations of each product so one can make an informed choice! Loads of varieties. We were shopping for a Scooter, were very pleased that comparisons were so... See more

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Rated 5 out of 5 stars

I have been emailing back and forth with Darrell since the end of January about a patient lift for home use. He has been very helpful in answering my questions and responsive to my needs.

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Rated 5 out of 5 stars

Sean Lorenz was very helpful and easy to work with. He answered any questions I had and didn't pressure me to purchase anything extra. If anyone needs help looking for equipment, I will recommend yo... See more

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Rated 5 out of 5 stars

I thank you for the patience that you have shown me and I was glad to do business with you. I always wondered about MedMart. Now if there's anything you have needed I want I will always depend on med... See more

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Rated 5 out of 5 stars

Options regarding chair were discussed in detail. Many questions were asked to find the correct chair for the party receiving.

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Rated 5 out of 5 stars

I've had the pleasure of meeting Robert today for a oxygen tank delivery. He was very helpful and treated me with respect. Encouraging words as I get used to wearing oxygen 24/7. Him not knowing that... See more

Rated 1 out of 5 stars

Bought a Liberty Stair lift. The instructions were very bad. Took me an hour to find a tech support rep at Ameriglide, who just said lift was a new product to them and we should have watched their vid... See more

Rated 5 out of 5 stars

Darrell was helpful and patient when my credit card company declined the charge, thinking it was fraud. He answered whatever questions I had.

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Rated 5 out of 5 stars

Very helpful staff, ordering was easy, Sean went to great length to make my purchase as painless as possible,even after I changed the length of my ramp after my order had already been filled and compl... See more

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Rated 5 out of 5 stars

It was very easy to place my order by phone. The customer service rep. Stacey was friendly, professional and so very polite. She made my day.

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Rated 1 out of 5 stars

I bought a $600.00 foam mattress in MedMart. Since the 2nd day, I have contacted customer service to report that the mattress is sinking in the middle, which prevents me from moving to the side of my... See more

Rated 5 out of 5 stars

I work with Darryll and he's the best. Easy to talk to and very helpful when choosing the best equipment and accessories. Setting up home care can be very stressful while time being of the essence.... See more

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Rated 5 out of 5 stars

Our customer service contact, Kristan, is wonderful. She responds quickly, is knowledgeable, and works late to accommodate our schedule here in the Rocky Mountain West. She is always helpful and pr... See more

Rated 5 out of 5 stars

I had a great experience with Med Mart. I had to order an air pump for a hospital bed. The representative, Kristan, was extremely helpful, courteous, knowledgeable and most customer focused. Once I... See more

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Rated 5 out of 5 stars

Still waiting on a bed to be set up and now told there’s no Technical person available to set my bed up after I paid and was told there’s no Technical was no issues and told now. They can’t help me, w... See more

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Rated 5 out of 5 stars

Placing my order with your representation operator she was very helpful and efficient in helping in my process and she was very cheerful, don’t let her go. Thank

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Rated 5 out of 5 stars

Had a roster of questions to ask and Darrell was prepared to answer every one. He was very polite, patient and professional.

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Rated 5 out of 5 stars

He was very helpful to make sure the medical bed would help a family member be able to not struggle to get to sleep in his bed. That the bed can go low enough to claim in and be able to get out.

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Rated 5 out of 5 stars

Darrell Flunker, the sales rep, walked me through the process to pick the hospital bed that would suit my husband’s needs and budget. He was very professional and knowledgeable. It was a pleasure doi... See more

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Rated 1 out of 5 stars

Love the product, but NOT Med Mart. Will never buy from them again. Had planned on purchasing a motorized wheelchair and a lift chair from them, but not after this experience. Horrible experience fr... See more

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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!! We order supplies that were needed to be delivered BEFORE my mom was to come home from her rehab. The “ ship by date” as ADVERTISED is a LIE! Nothing we ordered was sh... See more

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Rated 2 out of 5 stars

You offered introductory 12% off coupon code. Tried to use it, was told it wasn't valid. After repeated attempts with code, talked to customer service and was told it doesn't apply to wheelchair ram... See more

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Rated 2 out of 5 stars

Your website keeps asking for my shipping address and telephone number that were entered and correct. When I changed the credit card it finally worked. Finally, we should be able to opt out of the... See more

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Rated 4 out of 5 stars

My original experience with Med Mart was good. The power wheelchair I bought was as they advertised, priced right and delivered on time. It was just what I wanted/needed. However, six months later it... See more

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Rated 2 out of 5 stars

Equipment that was supposed to ship in 3 days never arrived. It turns out the equipment was not in stock, as stated, and 9 days later, there is no shipping update from manufacturer. Med mart represent... See more

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Rated 3 out of 5 stars

On Feb. 20, 2026, we ordered a hospital bed to be delivered and set up in our home. We live in a rural area of Mississippi. The ordering process, the salesperson, the actual delivery and set up were... See more

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Rated 1 out of 5 stars

Sold me something they couldn’t deliver. Had to call the manufacturer to get them to ship my bed, just very unsatisfactory service. The help desk was a joke and seemed like they couldn’t care less. Ne... See more

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Rated 5 out of 5 stars

Comfortable chair and smooth delivery. Price was good for this lift chair. Customer service helpful whenever I had a question.

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Rated 5 out of 5 stars

I was ordering a scooter. The sales person called me back and answered all my questions about the product. He told me how to unesemble it for travel and the warrenty information. I will receive it... See more

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Company details

  1. #12 of 20 best companies in Mobility Equipment Supplier
  2. #5 of 8 best companies in Disability Equipment Supplier
  3. #7 of 11 best companies in Hospital Equipment and Supplies Store
  4. #21 of 33 best companies in Medical Equipment Supplier
  5. #3 of 7 best companies in Motor Scooter Dealer
  6. #2 of 7 best companies in Wheelchair Store

Written by the company

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I did a review already but I must…

I did a review already but I must commend you on your customer service. Since this is my first time getting a hospital bed for my sister, I needed help. When I had questions a knowledgeable person helped me right away on the phone. I also got fast help when I sent you an email. The mattress I got wasn’t quite long enough for the bed frame so I just ordered a mattress extender. I didn’t know there was such a thing. Anyway, thank you.

April 13, 2026
Rated 5 out of 5 stars

Great customer service

When I called, the customer care representative answered all my questions in a very professional way. My concerns were addressed and due to her complete care, I purchased the bed from your company.

April 13, 2026
Rated 5 out of 5 stars

Your sales rep

March 20, 2026
Med Mart logo

Reply from Med Mart

Thank you! We are so glad you had a positive experience, please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Great service

Very informative about the scooter I purchased. Take apart great selling point. Excellent shipping and delivery.

March 20, 2026
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Reply from Med Mart

Thank you for your business and review, we truly appreciate it!

Rated 5 out of 5 stars

I worked with shaun who was was…

I worked with shaun who was was extremely helpful . He knew the product very well.. fast and easy order can’t wait receive it

April 11, 2026
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Reply from Med Mart

Thank you for your feedback, we truly appreciate it and your business! Please let us know if we can be of further assistance.

Rated 1 out of 5 stars

Buyer Beware

Buyer Beware – Their white glove service is not what it is a cracked up to be, the pallet will be dropped in your driveway and you will wait 3+ weeks to get you product set up. They do not have a network of technicians to perform this set up; you will need to work with the technician schedule and not your schedule. Should you get a defective product they will want to charge you a 20% restocking fee, to avoid this restocking fee they will send you parts for you to replace as they do not have a network of technicians to replace that defective part in a timely manner. You will fight like hell to get your money back and yes I did do a charge back. Would you pay for defective merchandise, What do you expect. I had to threaten legal action to get this resolved

February 18, 2026
Unprompted review
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Reply from Med Mart

Thank you for your review, this has been addressed on other platforms. Your money was refunded in full (twice until the chargeback is resolved). We are an honest company with a network of technicians, it is rare we cannot locate a tech in a specific territory and I apologize this happened.

Rated 4 out of 5 stars

It is ok, just make sure of the discount

I had a relative easy method for placing the Oder, yet I tried to put in the code for 12% off and the order refused to work.

April 10, 2026
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Reply from Med Mart

We apologize you had difficulty with the discount code, please know we are just a phone call away to assist when things like this arise. Thank you for your review and business and let us know if we can be of further assistance in the future.

Rated 4 out of 5 stars

The shipping process was better that…

The shipping process was better that expected. Assembling the bed went well with no stress. Things are much better caring for my disabled wife since we received the bed. And, all was done online.

March 16, 2026
Med Mart logo

Reply from Med Mart

Our goal is to help people find the equipment that suits their individual needs. We love hearing this type of feedback, thank you!

Rated 1 out of 5 stars

I’d like to retract what I said last…

I’d like to retract what I said last year… same problem… idk what to do with this thing.. can yall send me a box so I can send it back

April 10, 2026
Unprompted review
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Reply from Med Mart

This review came through as organic and not tied to a PO or name. We would be happy to look into this further if we can collect more information.

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