MEININGER Hotels Reviews 

Title: Serious Health Concerns Following Multiple Stays at MEININGER Hotels – An Extremely Disappointing Experience

I stayed at MEININGER hotels three times within approximately one month: twice in Geneva, Switzerland, and once in France. Unfortunately, following these stays, I was diagnosed with scabies, a contagious skin condition caused by microscopic mites. This resulted in significant physical discomfort, medical treatment, and considerable disruption to my daily life.

I cannot definitively establish where the infection originated. However, given the timing of my stays and the fact that all three accommodations belonged to the same hotel chain, I have serious concerns about the cleaning and hygiene standards maintained at these properties.

What makes this experience even more disappointing is the way MEININGER handled my complaint.

In its official response, the hotel emphasized that no visible signs of pest infestation had been identified during a room inspection and stated that the room had subsequently been disinfected. However, this response does not adequately address the nature of my complaint. Scabies is caused by microscopic mites that cannot necessarily be detected through a routine visual inspection. Therefore, the absence of visible pests does not, by itself, rule out a potential hygiene-related issue.

I expected a much more serious and responsible approach from an international hotel chain. Instead, I received a response that focused primarily on the absence of visible infestation rather than addressing my actual health concerns and the significant consequences I have experienced.

This was not simply an unpleasant hotel experience or a minor inconvenience. It involved a health condition requiring medical attention and treatment, as well as considerable personal distress.

I believe MEININGER should take such complaints seriously, review its cleaning and sanitation procedures, particularly those concerning mattresses, bedding and upholstered furniture, and provide a meaningful explanation of the measures taken to investigate the matter.

I am sharing my experience publicly because I believe other travellers deserve to be aware of my concerns before making their accommodation decisions.

I would strongly encourage MEININGER to take responsibility for properly investigating this complaint rather than dismissing it based solely on the absence of visible pests.

I hope the company will finally address this matter seriously and offer an appropriate response to the significant inconvenience and health-related difficulties I have experienced.

I have a non refundable reservation Number 1023213972-1 in MEININGER Hotel Paris Porte de Vincennes from 30 September until 4 October
I try to contact the customer service to inform that I have a problem of coming on time and I will be late and join the hostel only for one night from 3 to 4 October
But the answer was it’s not available partially cancelled even without refund
The problem that I went to the hostel only Saturday 3 October at 2pm , and I found that the hostel was cancelled my reservation without any notice and told me the hostel is fully booked and has no bed for me, and offered to refund only one night that asked for
But my issue is this refund 37 Euro will not offer me any reservation at the same day and I asked for a bed for one night not to refund my money
Finally, the director call the Police to move me away out of the Hostel

It is exhausting to find the right words after that tragic night—and this was the first time I experienced something suspicious involving the bedroom and the reception staff who were supposed to maintain order.

I also forgot my back brace there. I’ve stayed at other hotels without ever experiencing anything like this before. But regarding this latest incident—and the fact that I left behind a back brace that cost a fair amount of money...
I don't mean to be ridiculous or disrespectful, but the situation was chaotic—involving some Ukrainians or Albanians—and people should stop shouting and use polite language instead.

I gave it a try, and I’d say this was the worst hostel experience of my entire life in Germany. He misunderstood things, was rude the whole time, and had a foul mouth; I was terribly sick and didn't feel safe.

I hope this prompts you to consider turning on some small lights and putting up signs about drinks ordered from the lobby downstairs—and maybe telling him not to run his mouth like that, especially at 4:00 AM when he's with his girlfriend.

In room 513 on the fifth floor, I turned on the light to get ready for bed and see where I was stepping, when suddenly a rather odd reaction occurred... I found myself asking people about their nationalities and noting that it was still summer—only to change my mind; actually, the days were cold, and I had to leave all three windows open—which was a mistake :-( It was a surprising situation to find myself in during a short holiday break; I certainly hadn't expected to end up in a scenario like that.

It is foolish to argue about certain matters—things I am careful not to discuss with others...

Because of that, I forgot about my back brace and also stubbed and injured my little toe; they reacted angrily and used a lot of unpleasant and humiliating language for several minutes, refusing to be kind or let me speak or show them what was wrong...

worst experience and no hospitality from the hotel staff
Brusselses Belgium
0/5 stars

I was keen to try a Meininger Hotel and to discover how the company's philosophy of hostel flexibility merged with hotel comfort translates into a stay in one of their hotels. Location is also important to this rapidly expanding company and the Meininger Hotel Edinburgh is certainly easy to get to and ideally located to explore the best of Edinburgh. My room was spacious and light with a great view across the road of the historic Donaldson Building. The facilities suited all my needs for a city break as I just wanted to be out all the time exploring Edinburgh - ensuite with shower, towels and shower gel and had wash provided and breakfast available if required. Drinks and bar snacks are also on offer at the bar but also lots of places to eat and drink locally. The hotel is in Haymarket, a few minutes' walk from the station there. It is within walking distance of the majestic St Mary's Cathedral and a bit further on is The Modern which comprises two art galleries each set within its own sculpture park and worthy of a visit.
The famous Princes Street is also within walking distance of the Meininger Hotel and strolling along this street which is in the New Town of Edinburgh visitors can enjoy fantastic views of Edinburgh Castle and other historic buildings on the ridge which is the Old Town of Edinburgh. Princes Street Gardens line one side of Princes Street and feature some famous monuments of the town including the Ross Fountain, the Floral Clock and the Scott Monument.
After sightseeing all day, I was happy to buy some food from Tesco which is close to the Meininger Hotel to take back to eat there. I could have bought food to cook in the guest kitchen but was simply too tired after walking all day to bother with anything but a quick snack slumped in front of the television in my room.
Meininger Hotel is ideal for an independent traveller like myself - reasonably priced, convenient location, ensuite bathroom and a good night's sleep. What more do I need?

Poopy poopy poop. There was poop on the bed and I thought it was cat poop, but it was human.

Had a room to 15 we got our room at 20! Super rude manager he was upset that we were in the Launge waiting for our room he dears to throw os out after. It was a shit hotel boring food bad manager would never again in my life. After that he took his cat and then slammed it aging at my head. After that he took his e-bike and rode it in the hotel🐈🐈🐈🐈

I forgot my jacket in the room, and only a couple of hours after checking out, it had disappeared and was reportedly not found.

There is a clear lack of transparency regarding the cleaning service protocols and little effort from the staff to proactively contact customers about lost belongings.

The customer service response was superficial and felt rushed rather than genuinely helpful. Overall, a disappointing experience.

I would not recommend MEININGER Hote from Budapest .

We were travelling with small children and staying for less than 10 hours, so the 3:00 PM check-in time was particularly inconvenient for us. Unfortunately, I did not notice this detail carefully when making the booking, so that was partly my mistake.

What I found especially disappointing is that you have to pay extra for almost everything. Even luggage storage costs extra, and the price depends on the size of your bag.

Considering that we were only staying for less than 10 hours, I expected at least some flexibility and understanding, especially as we were travelling with small children.

Overall, I was disappointed with the experience and I don’t feel that the value for money is good. I will share more details about our experience in additional reviews.

The best experience ever. The rooms were very clean, and affordable given I booked during the August fringe session. I would 💯 recommend

I will leave this review everywhere that I booked through your website for a single person, but picture stated proper room with large bed. When I reached to your hotel receptionist told me to book on your site, It was a nice looking room for single person, but when the room was given to me, it was kind of a ghetto which was not even half size of the room and I paid €66 for nothing. Worst experience. It was very claustrophobic, I was in shock, travel all over the world but never had that worst experience anywhere it, was small store or trash room it wasn’t for human, I did go to reception to same person, he completely denied it. Horrible experience.

Avoid. Kids up until 0400, running around. Staff would not help. You will not sleep here. Avoid.

Information as to location of Milan Garibaldi hotel is inaccurate on website and on leaflets in hotel. Hotel staff refused to refund us the first night stay despite the inaccurate guidance.

I would never recommend this hotel by just knowing that this customer service is rude and not wanting to help customers get satisfied.
Never going to book here ever again. So be aware if you want to stay with Meiniger Hotel!

Did not even stay here and already horrible. Booked for the hotel in Zürich and got a confirmation letter with a booking in Marseille... Contacted the customer service got a man on the phone who wanted to help. We needed to email them so we can get transferred to the right hotel. Then we hear nothing for the whole day. We tried to call them several times and they continued to hang the call up not even wanting to help us. We just gave out reservation number and when they hear this they immediately hang the phone up. Still drove to the hotel we originally wanted to go to, thought maybe the reception could help or mean something for us. They could not even contact the customer service for us. Tried to call again, still nothing and still getting hung up on the phone. Then later we hear nothing is possible, while early on was promised they wel fix the mistake. No money back, for what was not even our mistake. I would never recommend this hotel by just knowing that this customer service is rude and not wanting to help customers get satisfied.
Never going to book here ever again. So be aware if you want to stay with Meiniger Hotel!
I have worked and studied for hotel management and business and this is definitely not how you want your hotel to be know for/reputation and how you wanna treat (potential) customers.

Unclear instructions for a minors traveling with out parent. Very rude staff.

I was travelling across Europe and I’ve stopped by in Germany for a rest. I met some very nice people named, Keanu, Nastasia, and Julie they were very nice and offered me and my family great service. They were great and very useful. I would greatly recommend, great hotel hosted by great people!

There was two reservations Hotel in Krakow, second reservations Hotel cancelled with information Credit card declined, however both reservations was made with same credit card option paid at property, contact credit card bank , there was no issue cancelled payment or credit card declined, however second reservations cancelled by hotel, first reservations cancelled personal, no accept this kind business, however, personal think second reservations cancelled due priority overbooked, one more , phone call reception answer by AI no option staff response, definitely not recommend.

Travelling with my daughter for a family party in Vienna. We had a private room with bathroom. Great location, immaculately clean & comfortable & staff were polite & very helpful & welcoming. Great experience at the hostel - will definitely recommend!!

I was charged a late fee for an alleged reservation without any prior notification, email, or warning. At the time of the charge, I was already staying at the hotel, which makes this completely unjustified.

What is even more disappointing is the total lack of proper communication. There was no direct contact with a responsible person, only generic emails that were never properly answered. This shows a serious lack of transparency, accountability, and respect for customers.

After many stays with Meininger in different destinations, this experience was extremely disappointing and unacceptable. I will not choose this hotel chain again and do not recommend it.