MeisterTask Reviews 

Kündigung geht nicht. Es kommt folgendes:
Unable to process your downgrade request. Please try again or contact support.

It's almost impossible to cancel the subscription. I would recommend NOT to subscribe if you don't want to be paying for the rest of your life.

The follow up customer service to a technical issue was handled quickly and clarified well. That doesn't happen all the time anymore!

Hard time trying to cancel the subscription. I needed to cancel my credit card to avoid their billing. Non sense.

They boast 90 staff and 40 million $ in funding yet you can't even change the layout of the dashboard. It's a good app but they force layout changes on customers without giving them the ability to decide if they want it or not. Even on the paid plan you are forced to nagivate around features you don't have on your plan. zero customer support. Not sure what the team of 90 are actually doing?

We have had Meister Task for 3 years. After the first year, some of the features we used were no longer available in our plan, and they required us to upgrade. After months of trying to reach customer service, they finally let me know that they had the right to take away and add features at any time, even though I had already paid for the year. We did not upgrade.

This year I tried to speak with them about renewing my account, and they will not respond via email and the phone number does not work. Their automated emails are absurd. Meister has NO customer service.
Although I do like the product it is not worth the cost, and will take the time to set up with a new service.

Not sure what has happened to their website but it's not impossible to drag tasks up and down the list. It just jumps around and doesn't move. I've reported the issue but it's still happening.

Paid for a subscription 10 Jan. Without consulting me, they instituted a 'free trial' of a plan I hadn't asked for. When that free trial expired, they withdrew the subscription I'd paid for, 15 days before the subscription was due to run out. They ignore emails, there's no means of correcting this.

Once a good program has become bad. With the latest update, the program has lost functionality and also become really ugly.
I will not be renewing my subscription.

Criminal auto renewal policy with terrible customer service! Software pirates.

Edit: Maybe communicate with me through my ticket instead of trustpilot??

This website is a scam. I did use their services for some time and then canceled my subscription. Since then They have been charging me and coincidentally I discovered that I had two accounts under the same email....? A little odd. I would stay away from this company.

Make sure you never create an account with this fraudulent company!! Six months after I canceled my subscription, they still withdrew an amount from my credit card. An amount that was almost three times higher than my monthly contribution. I’m not getting a proper explanation, and they claim they cannot send the invoice due to data protection. Absolute nonsense. They are scammers, so do not engage with them.

Like many others on this website, I have canceled this subscription over a year ago and just noticed that they continue to charge my credit card. If this isn’t resolved, I will have to take other measures to report them. Have not logged in to this account in over two years.

I have no comments on Meistertask in terms of use but it auto renews and you are not given a warning that a renewal is about to happen with any time to cancel. It auto renewed and I was charged almost £500 that I no longer need/use. I immediately, less than 24hrs, contacted asking for a downgrade and a refund and was told -

"Checking your account, I can confirm that your MeisterTask license was automatically renewed recently. I'm sorry to say that I cannot issue a refund in this case. As outlined at the time of purchase, selecting a billing period when purchasing a license causes your plan to renew automatically by default.

I understand that this might be disappointing, but I ask for your understanding, as we have to apply the same set of rules to all of our customers.

We notify our users about the automatic license renewal not only at the time of purchase but also in our Terms & Policies. As stated in our terms & conditions, a cancellation can only occur before the renewal date. At this point, I am no longer able to cancel your license."

The last paragraph is a joke since it is an automatic click to agree to T&Cs and not read and the notification of it being by default is not obvious.

To receive a response of sorry you clicked some button somewhere and agreed when signing up and not notifying the customer of auto renewal is bad standard operating procedure and poor customer service.

I agree it is my responsibility to check the auto renew but similarly when someone less than 24hrs after being renewed without sufficient notice or warning (ie no emails saying 'hey your account is going to autorenew) cancels their subscription to not refund them is outrageous.

Enjoy the extra 500 quid and I will do my best to ensure work colleagues and friends know how misguided the company is.

I am writing this as Pro user with more than half year experience with MeisterTask.

Adding features by devs is very slow, cancellation of renewal of next year's subscription blocks your pro features even if you have 150+ days until another renewal (this is just bad nasty move from them and this was last drop I decided to move away from Meister)..

Basically any normal feature like sub-tasks or automations is paid.. That said - moving to notion. MiesterTask is something that has MUCH less features and the few it has are more expensive..

I just can't believe someone actually trying to run a real business like this.

I was MeisterTask Basic user for a year now, and I loved the app. Until now. Today I couldn't access my Dashboard or my projects, they said my free trial has expired. I would absolutely be fine with paying for the subscription because (as I said) I loved the app, but they somehow forced me to pay for MindMeister instead of MeisterTask by switching the website midway through the paying process. This is incredibly vile and unethical. Now I ended up with having MindMeister subscription, the app I never used or wanted to use or purchase, and still not being able to access my MeisterTask account. Moreover, I can't even remove my billing method or card details from MindMeister account, which is very frustrating and worrying that they'll charge the same amount again in 6 months time even though I cancelled my subscription.

Otherwise I would be happy to pay you for MeisterTask subscription, but tricking people into buying your other product is the new low and I'm out of there. These people are just scammers, they just have a nice looking product that's all.

I actually love the product and our business relies upon it. However, the support is so poor, we are now forced to look for alternatives. No call backs... no email replies... success manager doesn't reply... it's terrible. Cannot get to a person and their reply is always that they are experiencing a high number of inquiries. Yes, a business is supposed to rely on their product and when the product becomes unusable or unavailable, we have zero 'people' to turn to for help. Terrible.

Within 1 year the price is up astonishing +35% with zero warning.

Support is non existing, no answer in 4 days.
We have been happy using Meistertask for 5 years - but it seems they are not using themselves what they preach to support customers/projects

All looked a promising tool until usage commenced. Summary of downsides
a) A task management tool that offers no meaningful capability for setting reminders to those to whom you've allocated tasks.
b) No permissions control until you pay for the Business version and even then, permissions settings are global by project i.e. you cannot do so at a task level.
c) Serious potential Data Protection pitfalls because you cannot remove previous collaborators (including employees) from the suggested participant lists. A bit like Outlook's annoying, auto-complete without the ability to delete and the scope of the damage being massive compared with 1 email user error.
d) Contacting customer support was a nightmare and actually impossible using the method described in the instructions.

[EDIT] Following reply from Meistertask.

Thanks for replying but we were paid, Professional users and cancelled. That you didn't check before replying and assumed our status post cancellation (which drops back to free) is indicative of your lack of customer awareness.