mengotticouture.com 

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Rated 1 out of 5 stars

Company gave me refund on october 6th. Or at least they said so. After following up three times, they admittet to never have refunded, and tried selling me the same product again. But at a much higher... See more

Company replied

Rated 5 out of 5 stars

I was a bit worried at first because the delivery took longer than expected, which made me a little suspicious. However, as soon as I reached out, customer service got back to me literally immediately... See more

Company replied

Rated 1 out of 5 stars

Hi I ordered my favorite Chanel product was so excited that Menotti had it available. I made two orders, actually. ...then sadly received an email that the product was no longer available .... they... See more

Company replied

Rated 1 out of 5 stars

Buyer beware! This company takes your money, delivers nothing and doesn’t refund! I ordered a pair of Prada sunglasses on 8 July and after two weeks of not hearing whether the product had been shipped... See more


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28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Company gave me refund on october 6th

Company gave me refund on october 6th. Or at least they said so. After following up three times, they admittet to never have refunded, and tried selling me the same product again. But at a much higher price than their competitors. Today I recived account statement, that showed customer support had lied directly to me about the refund and the process. BEWARE!

October 22, 2026
Unprompted review
mengotticouture.com logo

Reply from mengotticouture.com

Dear Customer,

We supplied two of the three perfumes ordered. When you decided not to proceed, we arranged the refund and provided the refund receipt for confirmation. Our customer service team made every effort to resolve the matter professionally. Please note that the document provided is a refund receipt, not a bank statement.

Kind regards,
Mengotti Couture

Rated 4 out of 5 stars

They cancelled order and returned the money

Ordered a pair of Tom Ford sunglasses, they cancelled the order because of lack of stock and offered a refund which did take some time. I originally posted a bad review as I thought I wouldn’t get my money back but Mike, the owner contacted me and paid me immediately. I may have been a little hasty with said review.

October 11, 2026
Unprompted review
Rated 3 out of 5 stars

What a great and professional company

What a great and professional company. They never disappointed me. my parcel arrived in just 2 days.

September 16, 2026
mengotticouture.com logo

Reply from mengotticouture.com

Dear Customer,

Thank you for your lovely feedback and for shopping with Mengotti Couture! We truly value your trust and are committed to offering a smooth, reliable, and enjoyable shopping experience. Your satisfaction motivates our team to continue providing the best possible service with every order.

We appreciate your support and look forward to welcoming you back again!

Sincerely,
Mengotti Couture Customer Service Team

Rated 3 out of 5 stars

wow great

wow great . I am satisfied from them,

August 12, 2026
Unprompted review
mengotticouture.com logo

Reply from mengotticouture.com

Dear Customer,

Thank you for choosing Mengotti Couture and for taking the time to share your feedback! We are grateful for your support and always aim to make every order a pleasant experience, from placing your order to receiving your products. Your satisfaction is very important to us, and we hope to serve you again soon.

Kind regards,
The Mengotti Couture Team

Rated 1 out of 5 stars

I purchased Jovan Se*Appeal on August…

I purchased Jovan Se*Appeal on August 9, 2026 received an email of my purchase. It
s now Sept 28, 2026 still have not received the product or an email saying when and if it will be shipped.

August 9, 2026
Unprompted review
mengotticouture.com logo

Reply from mengotticouture.com

Dear Customer,

Thank you for reaching out. We would be happy to assist you and provide any information you may need regarding your order.

Our customer support team is available 24 hours a day via WhatsApp and email. Please feel free to contact us at info@mengotticouture.com, and our team will be happy to assist you personally.

Kind regards,
Mengotti Couture Customer Support

Rated 5 out of 5 stars

I’ve made 2 purchases with Mengotti…

I’ve made 2 purchases with Mengotti Couture since July. Both orders have gone smoothly. The orders arrived well packaged and secured. They offered great prices even with shipping to the USA it made sense to purchase from them. I’ve purchased Amouage bottle that are hard to find Imitation Man , Silver Man , Fate man. Limited Edition UAE D&G Velvet Zaefferano, 3 different Bvlgari fragrances , Oman Luxury Hommage 1774, Zafar , Wanderlust , Khanjar, Caden. Even with the time difference their customer service is great I’ve contacted them through email and through telephone on WhatsApp. I will continue to do business with them because they offers great fragrances and very competitive prices.

August 20, 2026
Unprompted review
Rated 3 out of 5 stars

Awaiting glasses

glasses not in stock after they had taken payment. I have now received refund and awaiting to see if they can obtain the glasses

July 22, 2026
Unprompted review
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Reply from mengotticouture.com

Dear Paulo,

Thank you for your feedback. We take all concerns seriously and would appreciate the opportunity to look into this matter properly.

Please contact our customer support team at info@mengotticouture.com. We also offer 24-hour WhatsApp support for your convenience.

Kind regards,
Mengotti Couture

Rated 1 out of 5 stars

Buyer beware

Buyer beware! This company takes your money, delivers nothing and doesn’t refund! I ordered a pair of Prada sunglasses on 8 July and after two weeks of not hearing whether the product had been shipped I followed up with them. Five days later I was advised that the sunglasses were unavailable and I was asked if I would like an alternative product. I declined this option and requested a full refund to which I was told would be processed immediately. That was almost 3 weeks ago now and after many follow up messages all I’ve received is the run around and no sign of a refund.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and very friendly and helpful…

I ordered Aramis 900 mens' cologne from Mengotti and knew when I ordered it that it's now very hard to find. However, they did find it and responded very promptly when I contacted them. They were very friendly and helpful and I would certainly order from them again. Would recommend them to anyone.

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Hi I ordered my favorite Chanel product…

Hi I ordered my favorite Chanel product was so excited that Menotti had it available. I made two orders, actually. ...then sadly received an email that the product was no longer available .... they finally refunded me one order after several weeks and I never received the second order refund.... I spent hours on communication with "THEM" and finally had to resign to calling my credit card company which also involved HOURS!!!!
BOTTOM LINE they kept stating they would take care of me and did NOT!!!!!!! BUYER BE WARE the refund did finally come through.

July 28, 2026
Unprompted review
mengotticouture.com logo

Reply from mengotticouture.com

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced.
Please note that our customer support is available 24 hours a day via WhatsApp and email. If there was any issue with your order or refund, you could have contacted us through either channel, and our team would have been happy to assist you promptly at any time of the day.
Customer satisfaction is very important to us, and we always do our best to resolve any concerns as quickly as possible. We appreciate your feedback and remain available should you wish to contact us directly so we can review your case further.

When you don't Recieve you refund on time, Next time ask for an ARN Number, due to your bank slept on your refund.

Best Regards Mengotri Team

Rated 5 out of 5 stars

Slow Start , Amazing Outcome

I was a bit worried at first because the delivery took longer than expected, which made me a little suspicious. However, as soon as I reached out, customer service got back to me literally immediately and sorted everything out right away! Responded way above my expectations . My sunglasses arrived safely, very happy alongside a lovely complimentary gift, which was such a nice touch. Really delighted with how they handled it . I will order from them again.

July 29, 2026
Unprompted review
mengotticouture.com logo

Reply from mengotticouture.com

Dear Jacquel

Thank you for your kind Words.

Honestly it was our pleasure having you as our customer. And we would be delighted support you with any future requests.

Mengotti Team

Rated 1 out of 5 stars

TOO MANY RED FLAGS 🚩 BUYER BE AWARE

Im glad i looked here for reviews before making a purchase. I placed a pending order with this company on July 19, 2026. My first red flag was that on their website it stated that they accept PayPal however when I went to checkout there was no option for Paypal only credit cards. I emailed and didnt get a response back so i contacted them via WhatsApp (another red flag). They responded via WhatsApp stating they do not accept PayPal however they sent a payment link using Whish (a lebanon payment portal that tops up accounts) Payment. I have never heard of Whish or seen any payment system accept payment in this manner and after reading the terms and conditions of Whish, i decided on not purchasing. Too many redflags to count.

Update 22/07; so after i posted my review, i received 2 calls on WhatsApp from this company (I did not answer)…then they made a comment saying my payment was flagged by their fraud department when i didn’t even attempt to make a payment with them so theres no way a payment could be flagged. They are also trying to flag this review as not genuine when everything is documented and they are fully aware of my order and all communications. These people are terrible and scammers. Ill be reporting it to the Federal authorities for wire fraud.

July 19, 2026
Unprompted review
mengotticouture.com logo

Reply from mengotticouture.com

Hi Allyssa,

Thank you for your feedback. Your payment was flagged by our fraud prevention system, so unfortunately we were unable to process it. We understand your frustration at not being able to complete your purchase and apologize for any inconvenience. Our priority is to ensure secure transactions for all customers.

Kind regards,
Mengotti Couture Team

Rated 5 out of 5 stars

A lot of reviews here made me nervous…

A lot of reviews here made me nervous when I had to ask for a refund. But I got it in less than 24 hours and the customer service was professional, understanding and kind even though I was in a bit of a panic after reading some of the reviews here.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

Months later, still waiting for a refund

I ordered a perfume that turned out to be out of stock. They offered an exchange, and I said no, I wanted a refund on my credit card. I am now still waiting three months later trying to get them to refund my order on my credit card. They keep using all kinds of excuses as to why it is not showing up. My credit card company is now going after them for my refund.

June 11, 2026
Unprompted review

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