Merchant Focus Reviews 

Each time I have an issue with one of my gateways or processors I call Liz Walker at Merchant Focus. It is such a pleasure to have knowledgable help from a real person who knows the ins and outs of this business and Liz Walker is that person. She has helped me to solve each problem with professionalism and expediency and given the stressful nature of online banking and processing I feel blessed to have her on our team!

Please stay away from this processing company, they are evil!
We have been working with them for over 5 years until I could not stand them anymore. I will list just a few reasons here

1 - they will authorize you only for a very low max amount at first. This means if you will receive an order that will exceed that value the transaction will be automatically rejected.

2 - They LOVE to hold on to YOUR money. After your daily batch out with the third-party gateway service, for which YOU will have to pay, of course, they hold your money for up to 5 business days. Basically, it takes anywhere between 7 to 10 days until the money will hit your bank account.

3 - Chargebacks are a NIGHTMARE. They only accept chargebacks via FAX. Yes, you have heard correctly, FAX machine. Gear up, you will need one.

4 - Once you will decide to move away from them they can hold on to your money for up to 270 days. In our case, we have $10k which has been held for over 3 months. They will come up with many excuses. Bottom line is if you decide to leave be prepared to kiss goodbye the money they have in their possession, at least for about a year.

5 - THEIR CONTRACT BINDS YOU PERSONALLY. NO MATTER IF YOU RUN AN LLC, THEY WILL COME AFTER YOU AS AN INDIVIDUAL.
"As a primary inducement to EVO and Bank to enter into this Agreement, the undersigned Guarantor(s), by signing this Agreement, jointly and severally, unconditionally and irrevocably, personally guarantee the continuing full and faithful performance and payment by Merchant
of each of its duties and obligations to EVO and Bank under this Agreement or any other agreement currently in effect or in the future entered into between Merchant or its principals and EVO and Bank, as such agreements now exist or are amended from time to time, with or
without notice. Guarantor(s) understands further that EVO and Bank may proceed directly against Guarantor(s) without first exhausting their remedies against any other person or entity responsible to it or any security held by EVO and Bank or Merchant. Guarantor(s) waive trial
by jury with respect to any litigation arising out of or relating to this personal guaranty. This guaranty will not be discharged or affected by the death of the undersigned, will bind all heirs, administrators, representatives and assigns, and may be enforced by or for the benefit of
any successor of EVO and Bank. Guarantor(s) understand that the inducement to EVO and Bank to enter into this agreement is a consideration for the guaranty and that this guaranty remains in full force and effect even if the Guarantor(s) receive no additional benefit from the
guaranty. Guarantors acknowledge the Investigative Consumer Report section in Acknowledgement above applies with full force and effect to each Guarantor(s) signing below."

CONCLUSION - PLEASE STAY AWAY

Merchant Focus went above and beyond in helping me. It is greatly appreciated.

Merchant Focus helps us process our transactions seamlessly to allow for online club event registration and entry fees. Liz helped us tremendously, especially to transfer banks and club officers securely and safely. You can tell attention to security is very high and that's a relief!

Excellent service!! I needed a remote account for an upcoming event and Merchant Focus' Sherry Friley came through in lighting speed to set up the account and provide the credit card swipper for my IPad. I can always depend on Sherry and Merchant Focus to step up and make things happen for my small business!!

Liz rocks - easy to work with and very helpful!

Drew Smith is amazing!! Excellent service, communication, and knowledge.
Thanks Drew!=)

Love merchant focus, easy to use!!!! Defiantly recommend!!

We have been using Merchant Focus for several years. The people there are always ready and able to answer questions as they come up.

Merchant focus has good communication, easy to reach and will work with you when problems arise. We have been assisted by Drew Smith and Liz Walker, both have done excellent service in keeping us informed and addressing any issues encountered.

Honestly Merchant Focus has done quite a lot to accommodate and help us. We needed to change our online sales venue, our business name/ bank processor, etc… all was done quickly and with minimal drama. Currently we are having a problem with a bank we process with and Drew is trying to help us navigate their contradictory requirements.

Merchant Focus does help one to navigate the shark infested waters. I hope they keep this high standard and continue to improve as a business.

I had a complicated issue regarding a credit for credit card fees. I contacted Sherry Friley, the Strategic Sales Manager for Merchant Focus and she was all over it. She contacted people in different departments and followed up to make sure that the matter would be resolved.

The greatest thing was that she didn't just to the bare minimum as so many customer service people do. She took on the issue as her responsibility to make sure that it was resolved quickly. She always responded quickly to my communications and followed through on her promises.

Great job Sherry and Merchant Focus!

Superb staff - Brigette and Liz - handled my requests promptly, and enabled me to off the highest quality transaction service with my clients. Thank you for providing superior service!

Liz has been very helpful in assisting us with the registration process. Thank you!

The team at Merchant Focus is professional, friendly, and quick to respond, and the ultra security for my website enables the highest performance for my business.

Drew has been fantastic to work with! He has answered any and all questions, as well as making the whole process much less stressful than it would have been otherwise.

Liz Walker is fantastic. She has gone above and beyond to assist me with my many questions, and helped me to understand several processes. I highly recommend her.

Easy to use. Easy to get a hold of.

Sherry Friley once again really helped us track down a missing deposit. She was right on top of it and had an idea as to what happened and got it fixed.

Since I met Sherry she has always been extremely helpful and pleasure to work with.

Drew has been a dream to work with. Not once did I get told, no. We had some hiccups, there where some things that where not allowed due to policy, we got other options figured out and I was able to get my deposits going back again after about 5 days of staying diligent and working with me. although I 100% don't understand the point of the company in between, Drew is CERTAINLY a fantastic addition to what ever team he is on. Other's would be lucky to be led by him.

Liz W has been amazing to work with. Liz has answered all of my questions and successfully guided me to the company that would work with my industry. I highly recommend Liz and Merchant Focus. Thank you again!