Mercury Fire and Security Reviews 32

Mercury Fire and Rescue provided excellent support and service, when one of their engineers accidentally struck a water pipe in the wall.

The engineer was very professional and apologetic and Mercury provided a great support with the making good costs.

Nils was very friendly and knowledgeable. I had a lot of confidence that he would resolve any issues very quickly.

New bell box fitted by Nils, friendly and informative did the job efficiently.

A very professional and efficient service. Nils was excellent and completed the servicing work comprehensively and with great communication throughout, many thanks.

Dean Robinson thoroughly checked the whole system and rectified the fault. Explained there may be a replacement part needed at a later date to which he took a photo and made a reference to it on his report.

Second time I have used this company in the last 3 months. Engineers friendly, considerate and efficient would recommend to anyone. Thank you Nils, Corey and Theo. Great service once again.

Nils was really friendly, helpful and did his job perfectly.

Nils was very efficient helpful and a clean worker . Explained what
Work he had carried out .

Nils and Theo were very polite and friendly. Nils explained everything to me to make sure i was confident with the system.

NILS was a Efficient and helpful Engineer. Explained to me the workings of the Door Bell and how to use 9the online App. Thankyou.

The engineer (Corey Durose) was polite, friendly, efgicient, and kept me informed as to what may need attention.

Nils Morpeth was friendly and helped with obtaining a user guide for our alarm as we had lost our hard copy. Great service all round!

Warren and Nils were tidy, polite and very efficient.

First visit by new engineer, Nils, who was both pleasant and thorough while he was undertaking the service and I am sure he will prove to be a good addition to the ever-helpful Mercury maintenance team.

what a company, weve been using mercury for a few years now and i would never go back . Lewis and his team are extremely knowledgeable , helpful and most importantly kind. In the past coming up with cheaper alternatives for our business that the ones we though we needed without compromising integrity.

Had alarm error message. Mercury diagnosed problem over phone. I picked up replacement batteries same day. Mercury were helpful and efficient.

Excellent service from Corey who did our annual service this morning. He went over and above and was very respectful to us and our home. Thanks Corey and thanks Mercury for sending such a great member of your team.

Agreed for Mercury to do a takeover visit. Paid over the normal annual service charge - the form stated ‘Total price’. Visit took over an hour but I wasn’t aware that was an issue. The Engineer did not make me aware of an additional invoice added into his report. He took several phone calls about other clients during the visit which added time. It appears they were unaware of a new law covering drip pricing. Maybe this will now change for future customers.

I have Mercury who do all my alarms and cctv and their service is excellent, no problem is too much, Always available for support over the phone 24 hours a day, highly recommend.

After nightmare experiences trying to get service from ADT Alarms ( to whom I was switched by Protect My Property), I changed to Mercury. To do this, I endured getting on for 5 hours on the phone at various time with ADT. They were, until, the end totally inefficient and lacking are.
The engineer from Mrrcury - a great chap named Lee - arrived on time, smiling and helpful. He did all the necessary work, explained everything in detail and did a great job. Well done Mercury Fire & Security Ltd.