METROBUS Reviews 348

Hi Team,

I Would like to thank a lot for the Metro bus department for helping in getting a lost item back to anyone who have lost there property and I had lost 3 passport
my family's where we came for vacation and it was terrifying moment.
I called Metro bus support and they helped in confirming that they have been reported on lost item from driver.
Thanks a ton to the driver who was operating bus number 6121 on 26th May 2026 @ 8:30 am to 9:30am
And also Phil who helped me at travel desk Crawley in handing over my belongings
Thanks a lot all
Metro Bus service, forever grateful for the service and lots of gratitude 🙏

A very quick and helpful response to my queries

Kealeigh was very helpful and kind. She got everything perfectly and provided the best service. She is definitely the ideal brand ambassador!

Kealeigh was very kind and helpful and went out of her way to show us different routes for my mum. Thank you

Excellent service, Carol called me within 24 hours to tell me that my lost property item had been found. Thank you for being so prompt!

I recently lost my phone on 15th May and was relieved to be reunited with it on 20th May thanks to Metrobus’s lost and found service. It’s great to know they have a system in place where lost items can be handed in and safely returned to their owners.

Throughout the entire process, the staff were friendly, welcoming, and helpful, which made what could have been a stressful experience much easier. I really appreciate the effort and care shown, and I’m very grateful to have my phone back.

Quick and efficient service by Kealeigh and Carol!

good service kealeigh and carol were very good

Met carol at counter at the ticket office in crawley, she was so helpful and I managed to get my lost diary back.
Thanks.
Kind regards,
MARTHA..

Carol and Phil of Metrobus has kindly assisted us in retrieving my daughter's lost bag. We didn't think we could still find it but thanks to the person who found it and metrobus, we got it back.

Carol and Keeley were very helpful and super friendly when my son lost his PE kit on the bus. Carol called the school and they then called us, so we could retrieve it.

I left a bag on one of your buses over the weekend. I’m very grateful this was kept safe and I was able to retrieve this from the Travel Shop in Crawley. All staff were more than happy to help, both on phone when I was given a reference number and when I visited the shop itself. I was served by Kealeigh, and she was very friendly, welcoming and couldn’t have been more helpful. I’m very grateful to have my belongings returned.

Picked up my lost phone and Carol was lovely, very helpful and friendly 😄 absolute gem!!

Health was amazing so helpful sorted everything fur my granddaughters lost bus pass

Amazing service from Carol .

The service is completely unreliable, 9 times out of 10 my bus is delayed or cancelled and not just by a few minutes, it’s an absolute joke. Unlike some people I cannot get a driving licence as I have a disability so I rely on these services to get to work and school. I always leave early to take into account of traffic and what not and yet somehow I’m still late. You can best believe there will be 4 other buses all going the opposite way at the exact same time tho! This is absolutely ridiculous and yet I’m still paying an arm and a leg to get around for a service that can’t even arrive on time.

Re Service 93, 10.45 From Dorking Station 1/5/26.
The vast majority of drivers are polite, careful, considerate of passenger needs and other road users. The driver of this service today is one I have come across a number of times, to me, he is top class - All the qualities you would want in the bus service - Very welcoming, excellent driver, very patient with everyone. Whilst not saying others do not have the same qualities, this man is amongst the very top performers. Well done Metrobus.

Was held hostage by a driver - the company didn’t care about the impact on passengers! What happened? Riding the number 10 bus, someone mistakenly pressed the bell, bus stopped, no one got off. The driver said he wasn’t going to move on until someone said sorry and kept us there, waiting, like we were naughty school kids (everyone on the bus was an adult). Their customer service didn’t care about the impact on passengers - awful service and treatment.

don’t try this experience because we printed 4 tickets out, only 2 came out and the bus drove past us after we waved it down this is ridiculous