MICA Lighting - www.micalighting.com.au Reviews 

I accidentally gave the wrong street number (my fault fair enough) the total purchase was about $53 including postage. They now want $38 to resend the item!! I refused to pay that outrageous amount for re postage!! This company is slow, unreliable and not interested in loyal customers. $15 repost id accept but %70 of thhe overall purchase price is theft! Do not use Mica lighting!

Very disappointing experience — please be careful when purchasing

I purchased pendant lights worth more than $200 from this store two days ago. At the time of purchase, I was told by the staff that globes would cost $10 each when purchased with the pendant lights. I purchased one globe and specifically mentioned that I might come back later to purchase more if needed.

Today, I returned to the store to purchase another globe. I was then told that the $10 price only applied to the particular globe that they normally sell with the pendant, which was never explained to me when I made my original purchase.

I tried to calmly clarify the misunderstanding with the staff, but another staff member intervened and began speaking to me in a very loud and, in my view, rude manner. I asked him to lower his voice because I felt his manner was unnecessarily aggressive.

He then told me that the globe price was firm and suggested that I was getting annoyed simply because the store wouldn't discount the globe. I explained that this was not about the $10. I had already spent more than $200 at the store, and my concern was that I had been given information at the time of purchase that was different from what I was being told today.

I took out my phone to record the interaction because of the way he was speaking to me. Before I could even start recording, he told me that if I put the video on social media, he would “come after me.” I found this statement extremely intimidating and concerning.

I am considering reporting the incident to the police and seeking appropriate legal advice regarding the threat made to me.

This review is not about a $10 globe. It is about clear communication, how customers are treated, and what I felt was an intimidating response when I raised a legitimate concern about information I had been given at the time of purchase.

Based on this experience, I would strongly recommend that customers clarify all pricing and conditions before making a purchase, particularly if relying on information provided verbally by staff.

Light globes purchased failed in 2 weeks. The lamp bases were fine.
There is no phone or email address for these people. Mica hides behing uts Web page and does not answer follow up replies.

In my case was told light globes are checked before shipping. The fact that their working life is a ridiculous 2 to 3 weeks fir a G45 Halogen bulb indicates:
POOR QUALITY.

MICA DIES NOT CARE ABOUT PRODUCT THAT THEY SELL BEING TOTALLY UNFIT FOR PURPOSE.

THEIR RESPONSE TO MY EMAIL WAS DEFENSIVE. THEY DON'T STAND BY THE PRODUCT THEY SELL AND GET AGGRESSIVE TO PERFECTLY REASONABLE AND FAIR CUSTOMER CONCERNS.

MY RESPONSE TO THEIR REPLY WAS GHOSTED.

Personally it's not worth the risk to deal with these people if you have an order and expect them to stand by their product and care for consumer when issues arise.

My order was by post interstate. No response to my enquiry as to the merchantability of their bulbs was forthcoming. Complacency.

DO YOURSELF A FAVOUR, THEY ARE A BUNCH OF LYING, THIEVING, OVERCHARGING, DECEITFUL BASTARDS.
Ordered few small items worth $31 to be delivered to me in Warwick, 1500 kilometres from them.
Later told it was to be picked up 'in store'.
Challenged this but was then advised would cost me over $60 to have mailed to me!
Upon cancelation of order I was stung 20% 'admin fee'.
THIS COMPANY IS A RIP OFF!!
BUNCH OF THIEVES!
DO NOT TRADE WITH THEM, THERE ARE MANY OTHER REPUTABLE COMPANIES OUT THERE.

I placed an order online but accidentally doubled the order from 10 to 20, I realized the next morning that the order had not been processed yet, contacted them via the online process to change it back to 10, they insisted that my order was classed as a cancellation and were charging me the 20% return fee even though nothing and been done at their end, I argued my point but they would not budge . This happened back on 21/05/26, I'm still waiting for my credit (its now 15/07/26). I've contacted them several times asking to speak to someone over the phone so i could complain but they refuse to provide a contact number or have someone call me. The customer service is very poor.

Dreadful experience. Received 5 faulty lights when ordering 20 outdoor lights. They were not damaged in transit, they had faulty fittings. My electrician didn’t think it would be an issue as they were obviously faulty.

I returned them as they requested but they kept promising to look at them but didn’t do anything.

Months and months passed with lots of follow up emails but nothing!

They acknowledged that they had received the returned lights but said they were very busy and that someone would look at them.

I had to buy replacement lights from another supplier.

It has been a long time now and still nothing from Mica Lighting.

In the end they just stopped responding to my emails.

An awful experience.

Unacceptable customer service.

Cancelled my online order within 5 minutes due to an oversight on my part. Mica Lighting still charged my card and wouldn't issue a refund. Had to make a dispute through the bank to get money back. Poor Service.

If I could give no stars I would. I wish I had read these reviews before I purchased. I ordered over $1000 worth of lights. One was received shattered to tiny pieces. This light was packaged differently to all the others with no protective foam around it. You cannot call anyone at Mica Lighting so I sent an email with photos. Initially I was told I would be given a refund. Later this was denied because I had used the free shipping offer which apparently negates shipping cover and I didn't take out the optional insurance - which I might add, no other suppliers ask you to do. I was then pressured to repurchase the light fitting because stock was low. I'll be going elsewhere and suggest you explore other options than Mica. While their prices are lower, their reliability, packaging and customer service are very poor and make for a bad deal.

Where is ZERO star rating...? This Comapny definately deserves one!
Their customer service does not exist. You do not know who sent you product. No ph #s, emails, etc. No way of communication.
Mica Lighting website with communication tab is like talking to the wall. No resposes - nothing. When you get faulty item, then there is no way you can get replacement or money back. Scam company!