Michael Richards & Co Reviews 

My 5 stars go to Alex who manages my block. She is by far the best property manager I have come across in my many years of property investment.
Alex always does what she says she is going to do. Always returns your calls. Very helpful with what ever I have asked her
Alex is an absolute pleasure to work with ☺️

When I first moved to the estate over thirty years ago it was managed by one manager, his assistant and a secretary 9 to 5 Monday to Friday. Now we have a manager, his son, sometimes his other son plus a couple of others Monday to Friday 9 to 5 PLUS a new concierge team of three additional staff 12 hours a day, seven days a week.

It is completely inexplicable. Nothing on the estate has changed. This bloated team is completely unnecessary and of course the cost is added to the service charge of nearly half a million pounds a year. This is not value for money.

I have lived here for 20 years, and it is extremely disappointing to see how much things have declined over the past 3–4 years, particularly since Sam Thomas has been managing the site.

There are ongoing issues with the moorings, cleanliness, maintenance, security, and communication. Many concerns are not dealt with properly or promptly, and residents are becoming increasingly frustrated.

After living here for two decades, I believe a change in management is now necessary. Residents have lost confidence in the current management, and we do not want Sam Thomas to continue managing the site. We need new management that will listen to residents, address the mooring issues, improve security and maintenance, and bring the site back to the standard it deserves.

I would like to raise concerns about the unprofessional management by Michael Richards & Co, particularly the property manager, Sam Thomas.

Since he took over, the site has suffered from poor cleanliness, inadequate maintenance, poor communication, and ongoing security issues, including repeated thefts. Very little appears to be done to address these concerns.

I have also personally experienced rude and unprofessional behaviour from Sam Thomas, and several other residents have had similar experiences. We deserve better management, communication, security, and accountability.

Since her arrival more than a year and half ago at 9 Devonhurst Place, Caroline has managed to clear a backlog of issues and stayed on top of it!
On a number of occasions, Caroline provided advice on various issues/topics and communicated clearly the way forward. Caroline was also easily reachable and always tackling challenges with a smile! Great dealing with her. Thank you. Philippe

I am a builder and an owner of construction company. Recently we started a job at Broadwalk Court in Nothing Hill. I called the manager Caroline Stirling to discuss a few things. She came to visit me personally on a job not once but twice in a very short period. She is very nice and polite person but you expect that from a professional . What I didn’t expect is her efficiency with organising house plumber and help with water closure and informations about the mansion and how it works. Everything was done few hours after we discussed. Caroline is simply - 10/10

Goran Dedic - director Paintangle Ltd

As an owner / occupier of Broadwalk Court building, i've been very impressed by how helpful Caroline has been with myself and our builder whilst we have been undergoing a light refurbishment. Helpful, intelligent, courteous advice - thank you. Adam the Porter has also been very helpful.

I would give 5 stars to Reggie who clarified the invoice situation for me. However, the original invoices were very confusing and action needs to be taken to sort this out. Accounting need not be so difficult to understand!

I am a resident of 9 Devonhurst Place and had reason to contact our managing agents, Michael Richards recently due to a leak that required instant attention. Our property manager Caroline Sterling was on it straight away, identified the source, coordinated plumbers, communicated clearly and kept the situation under control.
Her ability to respond quickly and effectively was invaluable.
Thank you very much Caroline for your proactiveness.

This is not a very customer-friendly company to deal with. Whenever I call, the phone is answered by an AI system rather than a real person, and messages left through the system do not appear to receive a call back.

The email response time is also stated to be 10 working days, which seems excessive for many straightforward enquiries that could potentially be answered within a few minutes.

Overall, the customer service experience is very disappointing. It feels as though the priority is to delay responses and avoid dealing with customers directly rather than providing timely and helpful support. I believe the company should significantly improve its communication and response times and make it easier for customers to speak to a real person when assistance is needed.

I highly respect Lorraine as I find her extremely efficient responds promptly and resolves issues fairly and considerately reflecting such positivity in her work . She has my utmost respect ,admiration appreciation and my sincere regard..mousa

We are incredibly grateful for the support Caroline Stirling provided in securing our License to Alter for our flat renovation. She was unfailingly professional, responsive, and thorough, and she handled every detail with real care and competence. Caroline made a complex process feel manageable, and we couldn’t have asked for better guidance.

we have never held a lease before always freehold properties.
Today I felt very comfortable, we were helped by Alex she dealt with any issues quickly and efficiently . Ie understanding other tenants and small repairs.
I feel very comfortable moving into my new flat,
Thank you
Sheila Ellis
Flat C
3, Manir Road
Twickenham
TW25DF

Caroline Stirling has been a wonderful interlocutor as part of Michael Richards & Co. She responded quickly and efficiently to any queries and was very helpful in all ways regarding issues to do with my own flat and Broadwalk Court in general.

My wife and I have resided at The Dock since 2002 and have experienced many lows regarding its Management over that time.
In the last few years there has been a huge improvement in how the Management Office has been conducted, particularly since the arrival of Sam, Anurag and Beth.
They have recently been subjected to dealing with a difficult Local Authority following the Authority’s insistence on more public access onto the private Dock Estate.
There continues to be a fraught relationship and much legal expense to maintain the Status Quo , but sadly it looks like the Authority will come out on top.”
This situation has caused much upset and frustration amongst residents which is frequently downloaded on the Management Office.
Sam, Anurag and Beth are to be congratulated for their patience and tolerance in maintaining the essential good running of the Dock whilst coping with the extra demands placed upon them by this current impass.
Beth deserves a special mention insofar as she frequently manages the day to day responsibilities on her own, due to the external responsibilities of Sam and Anurag.
Beth has been a model of patience and calm ensuring that needs have been met and appropriate advice given to those seeking answers to their day to day difficulties.
We are indeed most fortunate to have 3 such capable persons responsible in the main for the smooth running of Brentford Dock.
They are to be congratulated

Caroline Stirling is simply superb. Possibly the best manager of a building I have ever had. She is an exceptionally warm and caring person, but she is incredibly hard-working and efficient. You can always rely on her to get things done as quickly as possible and properly You never have to pester her so much you might has well have done it yourself. Stirling the sterling !

I have been working with Michael Richards & Co. in relation to renovation permissions for my flat, and would like to specifically recognise Caroline Stirling.

Caroline was outstanding throughout the process — clear, responsive, pragmatic, and reassuring. What could easily have become a stressful or bureaucratic exercise was handled with calm professionalism and efficiency. She responded quickly, explained requirements clearly, and helped keep everything moving without unnecessary friction.

A very positive experience and a real pleasure to deal with.

Following a recent problem with my entryphone, Lorraine Prince yet again responded quickly and efficiently to my request for assistance. Over the years, Lorraine has provided a source of continuity. She always responds promptly, lets me know that she has been in touch with contractors (with whom she seems to have an excellent relationship) and follows through on work orders. Most importantly, she lets you know what is happening and when and makes you feel that she cares about getting things resolved. Well done Lorraine. MR wouldn’t be the same without you.

We have lived in a property managed by Michael Richards for over 15 years, and recently sold the flat to move out of London. Caroline and Lara answered the many questions from the buyers promptly and patiently, and were very approachable when we had additional queries, helping us to complete the sale successfully.

MS.caroline sterling has been helping BROADWALK COURT. Extremely well very helpful 👏 in every way and very polite and patient ...SHE is a great star .we are grateful to have her to manage BROADWALK COURT .