Mideaeurope Reviews 

Shocking level of service. Bought a MIdea american fridge freezer. The freezer seal is faulty and despite raising the matter for repair it is now nearly 6 months, 5 failed attempts to repair and still no where in resolving the defect. Continue to ring them and the standard response is to say we will get back to you.

I’d give a zero if I could made a purchase by mistake but wouldn’t issue refund avoid like the plague

⭐ 1 Star – Be Very Careful Before Buying Midea
I chose Midea Solstice mainly for its advertised quiet operation for bedrooms. After installation, I discovered that on my multi-split system the fan won't drop below 20% in cooling, and the Silent function doesn't provide the quiet operation I expected.
I can find nothing in the manual warning that the fan speed will be restricted to a minimum of 20% when used on a multi-split system. Had this been made clear before purchase, I would never have bought this system.
What has made matters worse is Midea's shocking after-sales customer care. I was even told by Midea that Silent mode is for the outdoor compressor and not the indoor unit. This makes absolutely no sense to me when their own manual gives instructions to hold the FAN button for several seconds to activate Silent mode. Why I have been told it relates to the outdoor unit rather than the indoor unit is beyond me.
Instead of receiving a clear explanation and satisfactory resolution, I feel I've been given conflicting information.
When you've spent over £6,000 on a system, you expect the manufacturer to stand behind its product and provide knowledgeable customer support.
My advice: if you're considering a Midea multi-split system for a bedroom and quiet operation is important to you, be very careful. Knowing what I know now about the fan not dropping below 20% in cooling, I would seriously look at other manufacturers before buying.

I purchased last year in June a Midea portable A/C unit from my local Costco at around $500 and only used it briefly and stored it away for the winter. This year 2026 I brought it back out to use during the summer months and this past July it stopped working because of an internal failure. The unit sounds like some of the condenser welds broke and all of the refrigerant hissed out. Ofcourse this happens when it's very hot and humid. This unit has only ranned for a bout 6mos total since ownership clocking in about 360Hrs and its already broke, what a joke. I contacted Midea through email and responded to them quickly and gave them proof of purchase pics etc. Whatever they wanted to try and get a solution because I have an infant in my house and its my priority to keep them cool and safe. Midea does not care, took their sweet time to respond to me to basically say that I'm SOL and on my own because warranty has expired just shy of a it being after a year, like two weeks past. This is something that failed internally nothing I did. I cleaned the Filter a few times not at their recommended 250hrs, cleaned it, made sure it was drained and stored it in a clean temperature room when not in use. This is what i get, and expesinve a/c unit that is now a paper weight and useless customer service and the worst warranty a produc can have. Never will buy again any products they make, stay away and spend your money somewhere else. If i could give zero stars I would.

Very bad.
I have warranty on my washing machine and it broke down in less than 4 months after purchase. They don’t want to replace it. They always say the broken parts have been ordered to be fixed, it’s been 2 months after it broke down already.and there is still no progress.
I really regret ordering this brand

Broken air conditioning unit after effectively 2 weeks of use. Called the retailer who sent me to Midea support, Midea sent me back to the retailer, retailer sent me back to Midea.
Midea finally engaged, sent out an engineer who admitted he had no experience with Midea products and only serviced/fixed fridges and freezers and his verdict was it wasn't repairable.
This process has taken from 10th July to now for Mideas response to be 'go back to the retailer we won't do anything else'
Absolutely useless products and services and hide behind retailers to answer for their poor quality products.

Avoid!!!! They dont honour warranties and the customer service is so bad, the fan broke after 12 months. Terrible company

Midea Europe ignores 10-year warranty claims. Authorized technician declared my washing machine unrepairable a month ago (Order 4828247). Midea ignores emails, missed a formal legal deadline (18.04.2026), and refuses to pay the residual value or provide a replacement. Filing an official court order (Mahnverfahren) this week.

Bought a robo vaccum from this company and it worked briefly but after a few months it lost all self location ability. it would routinely delete the map and the no-go zones I input. It had to be supervised at all times as it would rampage through the house pulling cables from units, more than once pulling appliances from shelves.

I contact support via the midea app, and the problems really started here. The replies had some basic troubleshooting but when nothing worked the support staff just repeatedly send automated replies, replies in different languages or just not reply at all. Eventually after a lot of effort I was directed to ship the item to somewhere in the UK dispite the product being sold in Ireland, I queried who would cover the shipping cost but fell back into a cycle of automated replies with no details provided. This is still ongoing but I'm just worn out from this.

The robo vacuum was €400 and for that cost I expect the support staff to do the bare minimum and reply to an email (preferably in a language I can understand)

*edit: they keep insisting that I contact local support in the UK. I have explained that I live in Ireland, I don't think they understand the difference. Needless to say it's beginning to get offensive.

** they just stopped replying after advising local support doesn't exist.

The warranty appears to be a scam unfortunately.
My robot vacuum stopped working after 2 months and I reported it under the warranty. More than 3 months later I still dont have the item repaired or replaced.

MIDEA LISTEN TO WHAT YOUR CUSTOMERS ARE SAYING!!!!!!!!!!
The absolute worst customer care.
The most arrogant head of UK Operations.
YOUR feedback speaks for itself.
BUYER BEWARE!!!!

Bought a Midea A/C unit lasted for 2 summersand stopped working, told by an engineer to bin it as it is rubbish, THANKS MIDEA !!!!

the quality of the service is so poor i cannot find a way to describe it to anyone who will read this review.
i paid the extra money for extended, no questions asked warranty and service...................got absolutely nothing but excuses and reasons for not providing me service.