Midphase Reviews 

I got a timely answer concerning the latest PHP vulnerability relative to my Wordpress website.

We were in crisis when we realized our domain had expired - but Daniel and Halyna were extremely helpful in getting us back on track. Thank you all so much!

Daniel answered my questions about our DNS and pointed me to the correct location to make the edits and get my domain verified. The chat session was quick and very helpful. Thank you!

Midphase tech support is prompt, helpful, and courteous. I definitely recommend them.

Opening a ticket with tech support was quick and easy, and the response time was great! However, even though we have auto-renew enabled for all our services, I’ve had to contact support two years in a row just to get our SSL certificate updated on the site.

I honestly signed on prepared to begin transitioning my domains to a new hosting service. Talked with Amit regarding a few major issues I was having, in a few short chats, he pointed me in the right direction, provided the details that I needed so that I didn't have to return to the chat several times. I'm not sure why I couldn't resolve things before (it could have been me to be honest) but today Amit just helped to put it all together for me with clear explanations and the appropriate documentation. It was a breeze and he was more than patient and kind during the support experience. Great job!

Daniel was great. After dealing with three different people he finally got my issue resolved. Great service from Daniel!

I have been a Midphase customer fo 16 yrs for web and email hosting. Sincer making changes to their system I have not been able to log into my acct or send or receive emails. This has killed my business. The only way to attempt to reach support is by starting a ticket which goes no where. They have abandoned their phone support and they do not respond to email inquiries other than the initial auto-confirmation email. They are still charging my credit card however while they hold my domain hostage. Do yourself a favor and use a company that yruely cares about custpmer service, because even after being a loyal customer for 16 yrs they couldn't care less.

Courteous and helpful staff, know what they're doing, and show persistence in getting to the bottom of sometimes-subtle issues.

I went online chat - wasn't exactly sure what was happening some emails were being returned as mail delivery failed - some went through - the tech Maher figured it out - fixed the mx record and check to make sure rest is in order. It's great to have a liver person 24x7 chat for technical help - very grateful!!

Had an email issue. Opened a ticket and received a quick response. The engineer was able to restore my emails for two email accounts. Appreciate the quick resolution. Thank you.

Tech support was very responsive in a timely manner and showed and real concern for my issues and got them solved - they showed patience and a willingness to re-communicate when I didn't understand something right away.

They were supportive, but we could have reached a solution sooner if my needs as client were fully understood and advocated for. The first solution proposed was sound and satisfactory, I was supported in the implementation, and then they told me that they make a mistake and guided me wrong, so we would had to revert the solution given. When I accepted the reversal, they make some consultation and got the original solution going anyway, so they could had gotten there from the very beggining.

Received a quick response and resolution to my issue.

Ryan A understood my SSL issue, cleared it up, efficiently and quickly. All good!

Brilliant, timely, fixed it - go well beyond what online support I normally get!

Always VERY helpful!

Immediate response to my request. Info provided was spot on and easy to follow. Successful setup with first attempt.