MidwayUSA Reviews 

I was a good customer i place an order on 11-3 and 11-7 and 11-9 over 1100. Bucks. I got my second and third orders. All ready my first order got no good tracking from them. I try customer service they couldn’t give no real help with tracking at all.
Now i try to email them they block me i can’t them at all. My order is lost with no help.
The president of the company larry says 100% good customer service. I say no way not with me. I wonder if i will get any real help from this email. If they do i will gladly say i got some help but just a little slow

They completely botched the shipping address. Had to do an intercept and are telling me I will have to place a new order once it arrives back with them. I used two forms of payment and to do that they make you buy a virtual gift certificate. So much of my time jumping throuh all kinds of unncessary hoops. Never offered a discount for all of my lost time dealing with them. If I do a refund, it will go back to a "gift certificate". The representative hung up on me when I was asking him if he was offer a discount for my time to go through all the steps to place a new order.

Ordered from Midway multiple times orders performed as advertised and was on time on deliveries

Absolutely ridiculous shipping times. Literally every item I order is late as they continue to ship with USPS. Customer service is downright condescending. $8 to upgrade to UPS. Why not just ship UPS to begin with and get rid of that trash USPS service all together.

I ordered a reloading die set during the Mississippi second amendment tax holiday and was charged sales tax on it. I contacted Midway for a refund of the tax and was told it was taxable. I then contacted the director of sales tax Ms department of revenue and inquired about the specific item and was told it was exempt. When I relayed this to the customer service department at Midway their reply was their lawyer knew more about Ms tax law than the director of sales tax ms department of revenue and I would not get the refund au

I got the ammo I ordered same week, I’m not sure why midway has such bad reviews

Placed a simple small ammunition order. I paid an additional $2+ for Extend "warranty," in case my order was damaged or not received .
The order arrived in a destroyed box, with bullets hanging out. Many bullets showed visible damage, and there were bullets missing (who knows where those are.)
Extend accepted my request for a refund, but gave me a MidwayUSA gift card. So I just reordered the same ammunition. MidwayUSA sent me a confirmation email with an order number. The package never arrived, and after contacting MidwayUSA via email, they told me to file a second claim with Extend.
This turned out to be impossible, as it was deemed "fulfilled," after the first time they sent me the gift card.
I had to call MidwayUSA, and they essentially told me it was between me and Extend. Even though they said they will take care of any issues.
This has caused a big mess, and I'm pretty upset. I fulfilled my obligations by paying them, but they have NOT fulfilled the order. Nor are they willing to be accountable for their mistakes. A representative for midwayusa told me they often decline gift cards from Extend! So they don't honor their commitments, nor do they honor their 3rd party warranty service?!!!
IF they packaged the ammunition the first time, with ANY packing materials, this wouldn't have happened.
IF they didn't try to steal money from their customers, bu selling them a warrant that they don't accept, this wouldn't have happened.
IF they would just handle it internally, instead of making their mistakes MY problem, this wouldn't have happened.
I could not be more dissatisfied, or disappointed.
IF I EVER get what I paid them for, I will never do business with them again. I highly recommend that NOBODY risk going through what I am enduring. So I don't recommend MidwayUSA, for ANY reason EVER.
I have done business with them many times, over the years. They have become a terrible company, with terrible customer service. What a shame. But we live, in shameless times I suppose.

I have been a customer for a long time with midway u s a , but it really pisses me off when they advertise a product and you go to the website and it's discontinued , they never correct this , and it's irritating , get it together midway u s a

Clearly a mom and pop shop trying to make it big but suffering growing pains. Their customer service may as well be an answering machine, except they will try to get as much information from you as they can. Then, they will need to call you back and that never happens.

MidwayUSA has been around forever. Companies don't stick around unless they're doing something right. Every negative review on here has to do with shipping, mainly shipping times. In reality these issues have much more to do with UPS, USPS, and the state of shipping companies as a whole than they do with MidwayUSA. Midway has very little control over shipping once something leaves their facility. Every time I place an order, it is loaded on the truck within an hour or so. After that, it's out of their hands. Leave your 1 star reviews with UPS. I'll continue to support an excellent company that stands by gun owners and outdoor enthusiasts.

I have historically had good/great experiences with Midway USA. However, it seems that in recent years/times they have continued to decline and quite honestly have hit rock bottom and are starting to dig… They very quickly send you an email that your order has “shipped“ although it is nothing more than the label being created and the actual shipment isn’t for 2–4 days later! On a recent order, this very thing happened, and despite it being shipped, for some unknown reason, it was returned to sender. When I contacted the company, that is when I found out that one of the major items that I was looking forward to receiving, wasn’t even in stock, although they said it had been shipped! I am originally from the town where this company is located and therefore had quite a bit of implied loyalty… But that has now long since passed. From now on, I think I will stick to alternative sources (which I will not try to name here, of course) but midway USA, either needs to really reflects on their business operation principles… Or I see them quickly, becoming a thing of the past.

I'm going to make this short... I believe that some of the sales this place has where the prices are unbelievably low, are of either factory seconds, returns or both. Two purchases in a row of "clearance" knives with obvious defects and neither were listed as a return, refurbished or a factory second. For the prices I paid, I can live with the off centered blade, bad lockstick and lack of packaging, along with oil all over the inside of the box on the other one. But I will never shop here again!

I ordered a set of reloading shell holders that I needed delivered today. The delivery fee was more than the product was, but due to time crunch I ate the bullet. They were supposed to be delivered today. I just received an email saying they will not be here until the 12th. So I called midway usa and spoke to their customer service reps. Appearantly its in their fine detail. If you order after 1pm, the order will be shipped out the next day and it will arrive the next business day. So because Mondays a holiday, that makes it tuesday. OK so this doesn't work for me and I asked the lady politely that id like to cancel the order. She states since the item has been sent out already she is unable to cancel the order. I told her that I need them today and if their unable to help me I need to get them somewhere else. She said I was able to return them but the cost of shipping would be deducted since I no longer wanted them. So now I will have 2 sets of shell holders that I will no longer need. How hard would it of been to cancel this order, or just put in another order to be delivered tomorrow? There was no way she was going to do anything to help me with this order.
The main reason im posting this is because appearantly somewhere on their website theres a fine print for delivery. If no one wants to get scammed by a multi million dollar company I suggest you dig through their website and find the fine print.

Bought a meat pack showing 4 available online. Payment deducted from my account. Next day get email saying product not in stock n refund coming. Called customer support to deal with a snyde, condescending prick told me mistakes happen like it’s a joke. Now days later my refund hasn’t arrived!!!! NEVER BUY FROM THIS COMPANY, TOTAL SCAM!!

no access to owner larry or his support staff- if you know the itemyour after lucky youbecause their employees know nothing except how to take your money and ship maybe what you want or not

Purchased a 1400$ barreled action. Started in June and I have went round and round with midway and Bergara. Midway sucks. Their customer service tells you just what you want to hear. Midway told me it was Bergaras problem. They say that customer is #1. I say bullshit. It's all about a dollar. I guess that's why they get 1.6 stars in a review.

They brag about “Nitro Express Shipping”. HA! What a joke. They mark your package shipped as soon as they print a label, then it sits for days before they provide to shipper. I wanted holster quickly and was willing to spring for USPS Priority. They marked it shipped the 20th, USPS didn’t get it till the 23rd.

I called and expressed my frustration and what flat told “too bad, we can’t control shippers”. Tries the chat and got same response. I explained the problem was not the shipping speed but the delay on Midway’s side of getting package to shipper. Asked for shipping refund and was flatly refused both times.

Clearly, Larry is coaching his customer service staff not to take responsibility for their shipping delays.

I will no longer give them my business and advise my customers and friends to stay away as well.

They make a big deal on shipping fast. Fall short on holding up their end of the bargain, and refuse to take responsibility. That is problem.

Hook you in with promise of first purchase discounts. Email arrives and does not work.

Good prices and fast shipping.
But beware! Do NOT order heavy items with fragile items. They will be shipped loosely together, with a small wad of paper.
This has happened to me numerous times! I have actually received 100 bullets scattered loosely in the shipping box, along with a scope, also in a damaged box.
Also, do NOT order too many items at once. They will be literally thrown in an oversized box with a small wad of paper.
Cabela's has similar selection, price, and much better free shipping terms. And, items are shipped properly!

Be very careful ordering ammunition. I went to their site looking for 38-40 for my vintage 1873 Winchester and thought I made the correct purchase. The cartridges arrived in 32-20 caliber. Hmmm. I logged in and looked at the order and it stated 32-20. I never went to their web page for that caliber. Customer service was sincerely "very sorry," but they wouldn't accept a return or exchange, saying UPS wouldn't take a shipment back. I have confirmed that's true for non-contract customers. Consider any ammunition return non-returnable, and know that if Midway somehow screws up an order, they will not work to correct the situation other than saying they are sorry.