Milesandmore Reviews 

I can't use miles for flights. m&m Login works but then "help us protect your miles by entering a code". Enter the code and it loads in perpetuity. Same no matter how many times I try (9). Wasted 60 minutes of my life. Was the same for my wife last year. Quite a coincidence that the bug isn't fixed. Why is it so difficult to use Miles&More miles? Join the dots.

I have been extremely disappointed by my experience with Miles & More.

I spent more than a week trying to use an eVoucher to upgrade my flight from Economy to Premium Economy. The voucher was clearly visible in my online account, but I was unable to complete the upgrade due to a technical error.

I contacted customer service more than eight times by phone, often spending a considerable amount of time on each call, and also tried to resolve the matter by email. Instead of receiving a clear answer, I was given contradictory information by different agents and repeatedly directed between telephone and email support. Nobody managed to resolve the problem before my flight.

I then submitted a formal complaint, hoping that someone would investigate what had happened. The responses I received offered apologies but no meaningful explanation of the technical problem or the conflicting information provided by the support team.

When I asked for reasonable compensation for the time wasted and the benefit I was unable to use, my request was rejected. The final response simply stated that the case was closed and no further action would be taken.

Technical problems can happen. What matters is how a company handles them. In my case, Miles & More failed to provide effective assistance, failed to explain what went wrong, and ultimately dismissed the complaint without addressing my concerns.

A loyalty programme should reward its customers and make their benefits accessible. My experience was the opposite: hours of wasted time, frustration, and no meaningful resolution.

Based on this experience, I have very little confidence in Miles & More customer service. The real test of a loyalty programme is not how it works when everything goes smoothly, but how it treats its members when something goes wrong. Miles & More failed that test.

Pathetic login security. First they push to make you sign up for Travel ID (email, proper password, 2FA). Great. But then they still allow for login with the M&M card number and a simple 5 digit pincode?! What’s the point of the secure Travel ID if the completely insecure pin login still exists?! What website still allows a simple pin code login?! Especially an airline which has all my personal info, including credit cards.. In addition, with every login there is confusion…am I using travel ID or card nr? Useless. So glad I can switch to competing airline instead.

Becoming worse and worse - Miles and more program is turning into a discount airline program with even higher status holding almost no benefits anymore.

High Prices, Low Quality and Poor Service in general. The Lufthansa Group has become such a dominant carrier with their shitty discount high price service that they are hard to avoid, but the moment I can I do going forwards.

I haven't been able to log in to my Miles & More account for months, and nobody at Miles & More has been able to fix it.

To reset my account I have to pass 2FA, which means receiving an SMS code on my phone. That SMS never arrives. Without the code I can't reset the account, and without resetting it I can't log in. I'm stuck in a loop, and nobody on your side seems able to get me out.

I called customer support. I was passed from one person to the next until someone finally told me to email the technical support team. I have now emailed them three times. All I got back was a ticket number. There has been no follow-up and no answer from an actual person. Months have gone by, and that ticket has gone nowhere.

This isn't a small inconvenience. I use this login to book flights. I can't see my bookings or my miles, and I keep running into errors when I try to book. Flying with any airline in the Miles & More network has turned into a frustrating ordeal.

A loyalty programme is supposed to reward loyal customers. Instead I'm locked out of my own account, with no working way to recover it and no one who answers.

Miles & More: please do the following:

Offer a way to verify my identity that doesn't depend on an SMS that never arrives.
Actually work on your support tickets.
Tell me when this will be resolved.

As a very frequent flyer, I'm now actively looking at other loyalty programmes. Plenty of them will reward my flights without locking me out of my own account. It's a shame to leave after all these years, but Miles & More has given me no reason to stay.

Bussiness traveller and frequent flyer.
Miles&More used to be really good together with the apps of the Airlines, like Lufthansa and Austrian.
Now it's just constant IT problems.
Problem logging in, problem checking in, even the contact form for reporting problems have problems!!
Customer service is completely useless. Sounds like it's been outsourced to India. Chat is an AI bot that is completely useless.
I'm sorry but I have to stop flying with you. Can't check in...

It has been MONTHS that I cannot log in into my miles and more website, nor lufthansa one, because I have no idea why. When log-ing in it, they show: "A technical error has occurred." If I reset the password and they show "Please check your login data or request a new password/PIN" (on the miles and more) and "1 error occured. A technical error has occurred." on Lufthansa, over, and over and over again. Both with my email and with my Travel ID. Unbelievable.

Impossible to login on Miles&More, keep on resetting PIN and login is never allowed. The website/app sucks.

Flights redemption is made impossible by perpetual bugs. Website quotes number of miles required for flights ‘available’ however, once one clicks, the flights are not displayed and states that no flights are available. It has been like this for over a year. M&M truly needs a whole new IT team.
It is understandable that tech sometimes malfunctions but at this point, it is an insult to customers. Moreover, to add insult to inury, their hotline is billed per minute so, that leaves one to question their service advertisement as pure and simple fraud.

I had M&M wayback. Horror. After collecting SUB plus miles for 4 years to fly business, I would have to pay almost the same in additional cash what the ticket was actually worth. M&M would save me slightly over $ 100.
I bought Rimowa luggage in LH store in Munich instead....

This isn't a service; it's a joke at the customer's expense. I’ve been having issues with my profile for days and can't use my miles; the online system is useless for resolving the problem, and no one has answered the phone in three days. A truly terrible experience. Clearly, you don't know how to do your job.

It's worthless, feels like a scam

Terrible customer service. Constantly have issues with accruing miles because of a supposed issue with my name. I've changed it but keep having the same issue at the airport. I have to call the customer service to get my miles, which is very annoying.
Waste of time and money. Don't recomment.

AVOID MILES & MORE – ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE

Miles & More has provided what is easily one of the worst customer service experiences I have ever encountered.

My account was hacked. This should obviously be treated as a serious and urgent security issue. Instead, trying to get help from Miles & More has been an absolute nightmare.

It is practically impossible to reach anyone. No proper response. No effective support. No clear escalation process. No sense of urgency whatsoever.

And while Miles & More fails to deal with the problem, my miles are continuing to expire.

So the situation is absurd: my account has been compromised, I am desperately trying to get the issue resolved, Miles & More is essentially unreachable, and I am being penalised by losing miles simply because their customer service is incapable of handling the situation.

This is beyond unacceptable.

For a loyalty programme connected with Lufthansa and other major international airlines, the standard of customer support is frankly embarrassing. Customers entrust Miles & More with accounts containing potentially significant value, yet when a serious security problem occurs, the support appears almost nonexistent.

What is the point of spending years collecting miles and remaining loyal to a programme if, the moment something goes wrong, nobody is available to help you?

This is not premium service. It is not even acceptable basic customer service.

Miles & More should be seriously embarrassed by the way it treats customers facing genuine account-security problems.

Quite simply, the worst loyalty programme support I have ever experienced.

An absolute disgrace. How can the management let the company get to this state. The customer service is incompetent, give you the wrong information, and change your booking class after the booking. You should be embarrassed to lead this company.

Extremely disappointing experience with Miles and More as a company as well as with its customer service. From the site not working properly to use my miles to unhelpful and unknowledgeable staff to Miles and More not notifying customers of expiring miles in a proper way. I am hugely dissatisfied and will move on to close my account and connected M&M Credit Card and never work with this company again! Also, they offer very limited ways to redeem miles against flights etc and it's very costly to do so! I would advise against opening an mileage account with Miles and More.

Absolutely incompetent. I have been locked out of my account for months!!! There is a technical error with their two-factor authenticator for months and customer support refuses to resolve it and continues to suggest that it is my fault that I am unable to login to the account. Despite customer support resetting two-factor authentication, their system is broken. No offer of help, just a direction to an email form. This is a joke. Numerous other times, reward flights would appear but then disappear and be unable to be booked for weeks, with customer support saying that it was some system glitch that they couldn't do anything with. Absolutely unreliable, horribly maintained service with no real tech support. Shocking that this is the primary Miles service for some of the most major airlines in Europe and have no competence whatsoever. What is the point of loyalty or earning miles if one can't even log in or order reward flights? These issues need to be corrected immediately. Customers should not be locked out of their accounts and BLAMED for it without any promise to resolve the technical issues on the behalf of Miles and More.

The helpdesk is a complete joke. They are just making fun of their costumers. I've been trying for more then 4 weeks to get into my account. Talked to numerous people (PAID helpdesk, last phonecall was 10€ waiting on hold!) mails, chats, nothing gets resolved. I'm not even talking about the strikes, cancelled flights or the compensation the EU law talks about.. Shame on you Miles and more AND SN Brussel Airlines

Saved up for years to get an award 3-region ticket, even bought miles to get the 250.000 point I needed. There is no availability on almost every route. You can’t go where you want to go and also not when you want to.
So I’m trying to just get a return ticket to an alternative destination. I found one but now have to pay an extra 1700 euro on fees!!!! On top of all the miles I saved and the 1750 euro of Miles I bought.

Impossilble to change details on my account without providing documentation that wasn't necessary at the time of joining this farago of a hopelessly inept company. Avoid at all costs.