Missguided Reviews 

Absolutely awful website. Very poor quality clothing, which resulted in returns which i highly doubt ill be getting a refund for since the process was ridiculously difficult and so fussy for no reason. Was expected to send with specific people and also pay for the return! Do not buy nor worth it!!!

Bought a co-ord trousers and shirt set which disintegrated on first wash. Several holes appeared in the trousers when washed but the company refused to replace or refund claiming it is their policy not to replace any item that has been worn. Clearly the fabric is faulty or such poor quality as to be not fit for purpose, but the company are refusing to take responsibility, contravening the UK Consumer Rights Act. Very poor experience and I would warn consumers to be very wary of buying from this company.

Trying to return a top what a Nightmare ! The portal is confusing there are no return links evri doesn’t recognise the company do not buy from them .

Never had such a complicated return policy EVER. Considering these were Shein items, how is it so complicated to return items? Shein told me my Missguided items had been delivered returning Shein items is the easiest thing in the world. Returning Missguided items is like shopping onlinr in the year 2003. Absolutely ridiculous.

Terrible returns system and hadn’t paid my refund. Total mess about with how to post and the address. No clear system. Clothing cheaply made.

Ordered a lovely dress but unfortunately didn’t fit, had a few problems sending it back because I checked out as a guest I couldn’t get a returns label sent to me as it kept saying there was no order. Managed to get hold of someone via email to explain my problem, they came back to me pretty quick with the address they asked me to return it to in which I did (over a week ago now) but unfortunately not heard anything since Iv reached out a couple of times to see if they have received the item back and still heard nothing unfortunately. Communication has completely disappeared with this company so not sure what’s happening now. Not only am I without a dress Iv now lost out on my money..

Ordered some clothes from Missguided, the quality of the items was awful & absolutely not how they looked on the website. I raised a return, sorted the courier & intended to post that day. Unfortunately my 8 month old was admitted to hospital later that day. We have been in and out of hospital for a month with serious health problems. As you can imagine, the return was not the forefront of my mind. As soon as she was well, I arranged another courier and emailed the CS team to explain what had happened and to check whether it was ok to still return. They said no, no compassion, nothing. The clothes were untouched, they could see I had already opened a return & had intended to do this, but because 30 days had passed, I couldn't send them back. Heartless company lacking compassion & the ability to sell clothes of any sort of quality. Will not be ordering from them again!

Would not give 1 star if there was this option. Absolutely dreadful customer service. DO NOT ORDER FROM THIS COMPANY! I sent a return nearly 2 months ago and still chasing it up. Emails back and forth, but unable to continue replies via original email, so having to respond with yet another new chat. NO return labels available NOT EVEN QR CODE SUPPLIED. Have to print label yourself or hand write one. I have no problem with paying for postage IF I was to get my refund back. My advice if you want to avoid unnecessary stress, complications and hassle DO NOT WASTE YOUR TIME ORDERING FROM THIS COMPANY. I WONT BE!

My personal warning, it will save you money and time, don't order from Missguided. This is not Missguided, not Missguided that it used to be. This is now a chain of Chinese cheap brands, clothes are nothing as they look in the photos, the quality is horrible. i ordered two items, one was from other company I never heard of and another from another ghost company. The return is not free and it will cost more than the clothes, so i will throw them away instead.

The item took weeks to arrive and was poor quality and then they would not accept return - said it wasn’t policy but that was not made clear at purchase. Wouldn’t accept a rating or feedback on their system either. Very poor and will not buy from them again.

I ordered some clothes off of Misguided, one item I wanted to return, which I did, to my disappointment I had to pay for the return, which I think is pretty poor anyway. I did receive an email which said my refund would be issued on the 6th of July and nothing. I emailed them on the 20th of July, asking why the refund hasn't been issued and asked as a good will gesture if they could reimburse the postage.
The next day I had been sent a generic message, which just told me that my refund would now be processed and I would have to wait another 5 to 10 working days. They also refused to reimburse my postage. This is very poor customer service and I will not shop with them again. Lets see how long I am kept waiting for my refund.

Absolutely shocking and wish I had read the reviews before I ordered. Similar to others my order number was not recognised and return had to be paid for by me via Evri (details given via email ; Lily Wang). This is obviously a complete scam. Unsurprisingly no refund has appeared. DO NOT USE!!!!

Ordered 2 items but returned due to bad quality material, like others I had no idea this company is now SHEIN which is NOT advertised on their website. Paid for the return via Evri and returned to address that they instructed (Lily Wang in Walsall), Evri have given me photo proof of delivery and im now 2 weeks on and no refund. I have tried to contact Missguided but their contact form tells you your order number doesn't exist and won't let you proceed any further. Unfortunately this all sounds and feels like a huge scam. May report to trading standards.

Scammers,

They said 30days return policy, its bullshit they send you cloths, which doesnt fit a size and you can’t replace or return,

Dont buy as you will regret that.

DO NOT BUY FROM THIS COMPANY. I recently got an order all cheap tatt tried to send it back like others dosnt recognise order number. finally after 2 hours I find away to return it. I spent £5 to return it. I had proof of tracking pictures everything they had received it. I emailed numerous times. no reply. put a dispute on PayPal. they are still disputeuting it saying want proof it was damaged. it wasn't damaged it was cheap. so shouldn't I be able to get a refund before 28 days anyway if I wasn't happy with my good. I am absolutely Furious. AGAIN AVOID THIS COMPANY. IT HAS BEEN TAKEN OVER BY SHEIN AND ITS SHIT.

A joke!!! Took two weeks for my items to arrive. Quality is rubbish. I’m sending everything back!!!! When tried to make a return it did not recognise my order number so I was told to send it directly to them!!! And pay out of my own money. Never buying from them again!!! I would advise anyone not to waste your money with these scammers.

If i could give it a zero i would. I ordered 3 co ords from here the delivery was actually really good however none of them fit so I created a refund as normal wow what a joke My parcel was tracked to the warehouse all delivered fine that was over a month a go now and i havent received anything! i have emailed 5 times they have replied once and it was a basic copy and paste email nothing to do with my query either so no help they have no phone number so im guessing im not getting my money back! £110 all together just robbed from me absolute joke they need to be shut down. The parcel also came in a shein bag so even though i didnt know how but i did think atleast if i need to return it would be find because shein are good couldnt be further from the truth. So definitely stay away from buying from here

Absolutely awful company. After a lengthy and unhelpful refund process.... I still have not received my refund. How they are still able to operate is beyond me. Its actual theft! Awful quality hence the return and still no refund.

I cannot return my really poor quality clothing I purchased due to no confirmation email or order number. Useless customer services

Absolute nightmare since they were taken over. Quality of items is terrible, tried to return 2 orders and conveniently the order numbers ‘couldn’t be located’ so returns labels couldn’t be provided. On contacting them they told me I’d have to post myself at my own expense, on doing so they then said they couldn’t locate the returns, after me sending proof of recorded delivery they are now saying there are issues with the payment provider and won’t refund me. I will literally never shop with them again and would not recommend anyone to do so, appalling service.