Very good quality product as usual (I purchased not the first time from Mr Sandman). Also quite fast delivery. 1 little thing to improve: please don't increase the price to NL customers during the or... See more
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I bought the mattress topper and the sponge's size and the covere's size did not match so I am using it with zipper open. Installing the cover was a little annoying as the sponge doesn't slip. However... See more
Company replied
Placed an order for a product which WAS in stock. After 5 days we received an e-mail with the message that the product WASN'T available anymore. Slow communication. Never ordering here anymore.
First little purchase I made after sleeping on a mattress on the Floor for two weeks so my expectations weren’t that high but so far this has been great. Affordable and comfortable. I sleep great on i... See more
Company details
About Mister Sandman
Written by the company
Mister Sandman is a sleep start-up and was founded in 2016. We started with selling a single product at different online marketplaces to offer an alternative to the high prices people face in offline stores. Since then, we have sold over 1,500,000 products. The quality and comfort people experience in our products is because of the years of experience our partners have in designing, developing and manufacturing products. Our mattresses are made in Germany. We are actively selling in 10 countries and looking to explore new markets. Contact info
4.0
Great
799 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
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Easy process
Easy process. Good communication around delivery. Good quality topper! Overall and excellent experience
May 21, 2026
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Worst delivery experience I've ever had
May 20, 2026
Service and delivery and communication…
Service and delivery and communication were reliable and quick but the product was awful quality.
April 23, 2026
Good firmness and support
Was looking for a mattress where I don’t feel like sinking in and that’s what I got. Yet to see how it stays over the coming months.
March 30, 2026
Reply from Mister Sandman
Hello,
We’re so glad to hear that you’re so happy with your order! Thank you for choosing us. If you need any help in the future, we’re here to assist you.
Best regards,
Julia
Customer Service Team
Mister Sandman
Reply from Mister Sandman
Hello,
We’re so glad to hear that you’re so happy with your order! Thank you for choosing us. If you need any help in the future, we’re here to assist you.
Best regards,
Julia
Customer Service Team
Mister Sandman
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The wrong item was delivered
The wrong item was delivered. Sandman sent the correct item within a few days. I realised that I ordered the incorrect size. Sandman gave me an option to return the item or keep it with a 40% refund. Very happy with the service.
January 8, 2026
Reply from Mister Sandman
Hello,
We are delighted to hear that you are so pleased with your order! Thank you for choosing us. If you need any help in the future, we are happy to assist.
Best regards,
Julia
Customer Service Team
Mister Sandman
I have been using it for 2 weeks and…
I have been using it for 2 weeks and can finally say the quality of mattress is really good. Satisfied with the price, timely delivery and quality.
December 29, 2025
On time and good quality
December 22, 2025
Price/quality
December 12, 2025
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Pretty cost-effective for a 2m width…
Pretty cost-effective for a 2m width mattress. Though it's not entirely flat but wavy, it's still comfortable. Just need some time to adapt to it.
November 26, 2025
The matrass is quite comfortable and…
The matrass is quite comfortable and the delivery was extra swift!
Also, the communication went very well and thankfully the team was attentive to all issues.
December 12, 2025
Unprompted review
Gemakkelijk!
First little purchase I made after sleeping on a mattress on the Floor for two weeks so my expectations weren’t that high but so far this has been great. Affordable and comfortable. I sleep great on it. Hoping it lasts long too
October 24, 2025
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Quick delivery - great quality
Quick delivery, good customer service, great mattress quality. Beyond expectations.
September 29, 2025
Very good quality product
Very good quality product as usual (I purchased not the first time from Mr Sandman). Also quite fast delivery.
1 little thing to improve: please don't increase the price to NL customers during the ordering process.
September 15, 2025
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Very good products
Very easy navigating site. Very attractive price. Very high quality products. Quick delivery. Great service thanks
April 10, 2025
Reply from Mister Sandman
Hello,
We are very pleased to hear that you like your order so much! Thank you for choosing us. If you need any help in the future, we will be happy to assist you.
Best regards,
Julia
Customer Service Team
Mister Sandman
Reply from Mister Sandman
Hello,
We are very pleased to hear that you like your order so much! Thank you for choosing us. If you need any help in the future, we will be happy to assist you.
Best regards,
Julia
Customer Service Team
Mister Sandman
Great quality without having to pay ridiculous amounts
The mattress was surprisingly comfy, especially considering I didn't wanna break my bank over a mattress. Highly recommended!!
March 14, 2025
Unprompted review
Reply from Mister Sandman
Hello,
We are very pleased to hear that you like your order so much! Thank you for choosing us. If you need any help in the future, we will be happy to assist you.
Best regards,
Julia
Customer Service Team
Mister Sandman
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