Mitchells Renault Reviews 

Jonathan looked after our Motability needs fantastically. Kept my son informed ever couple of weeks, done everything for us. Refreshing change to dealing with Desira in GreatYarmouth.

Will definitely look at renewing in 3 years.

Just how a dealership should be. Very pleased.

Sales staff were knowledgeable, accommodating and nothing was to much trouble.
Jonathan Kent provided yet again excellent customer service, exactly why we go back. Picked up my new clio, drove away incredibly pleased with everything.
Customer service is excellent.

Mitchell’s Renault of Lowestoft

Dear Matthew Hukes-Jenner

I should like to convey my heartfelt thanks to your staff, for their collective collaboration.

From Craig-as helpful and diligently professional as ever, the service staff in fitting me in late today-due to the vagaries of Parcelforce🤬

Your receptionist played a blinder in organisation, and credit must be shared in equal measure, together with constructive criticism.

I reiterate my sincere thanks to a brilliant cohesive and co-ordinated performance, and please use this testimonial, should you have the opportunity, to do so, for Renault Senior Management.

I bought a car here recently on a tight time frame and was supported by Sam to have the car ready and collected at a time suitable for me.
After purchasing, there was a problem with the car that was unforeseen but recognised, corrected and facilitated the whole way. No quibbles or warranty arguments. Sam immediately responded.to my concerns and provided a courtesy car at no cost.
The car was fully repaired and returned to me and the customer service just keeps getting better.
The company have been so incredibly accommodating and every interaction with Sam and the team is easy, responsive and decisive. He has been so helpful and honest. I am clearly in safe hands and am impressed by the dedication to customer service and lengths the company go to to demonstrate such great customer care. Buying from Mitchells Halesworth seems to have been a solid decision. Rest assured you'll be in safe hands here.

Absolute pleasure dealing with Mark Sherwood of Dacia on the purchase of my bigster even though the delivery was delayed a few weeks, exceptional customer service and top notch communication from start to finish.
Fantastic solid car with more features than you would expect to get in this price range although a couple of things missing that I would expect to see like auto tint rear view mirror and automatic hold would be easier than putting it in park when you stop a traffic lights apart from that fantastic vehicle Dacia have come a long way and they can only get better i just hope they dont price themselves out of the market and keep there vehicles in the affordable price range.

Just had my EDC gearbox repaired at Mitchell's lowestoft. What a fantastic experience we had, from diagnosis by Scott the master tech to being cared for by Trudy and all the team just amazing 👏
It's not like going to a garage, it's like spending sometime with a bunch of friends .
Go to Mitchell's Renault lowestoft for all your needs you won't regret it, 5 star treatment all the way.
Love and best wishes ❤️
Neil and Colleen xx

Craig at Mitchell’s, Lowestoft, is fantastic!
Always so knowledgeable, helpful and friendly.
I’ve had new & used cars from him for the last 10 years and Craig has got to know me and my family really well. It’s always a pleasure dealing with Craig - thank you once again for our Arkana!

Just purchased a Renault 5 E-Tech Iconic + comfort from Mitchells Lowestoft. It was a pleasure dealing with them. All the staff were really friendly and helpful. love my new car such a joy to drive. A special thank you to Andy Duffield for all his help and guidance.

So we recently purchased a new Renault 5 from Mark Sherwood at this garage. What a fabulous experience. I'm not sure where to begin.
From our initial enquiry through to delivery of our new car was made easy with Mark's help.
Nothing was any trouble for him. On the day of our new car being picked up Mark went through all of the car and features, in detail with me and ensured that I understood everything.
I have purchased several vehicles in my life, but without a doubt Mark was the most honest and genuine person that I have ever bought a car from.
All I can say is Thank You to you and your team!!! AND I LOVE THE CAR

Took my car in for an MOT and Service a month early as March was a busy month for me.

Mitchells always make you feel like a valued customer however long you have been using them. I bought my car 2 years ago...and still, to this day, when I have to go in, im still that valued customer.....thats a good feeling

The guys are always polite, knowledgeable, helpful and treat you in the manner you would want. There is no judgement, even if you ask questions that you think are stupid to ask..lol....they always give you the respect you expect.

As I arrived I mentioned I had to have my car back for the afternoon school run...no problem it will be sorted, and it was !! MOT and Service carried out, failed mot initially, they called to inform me of the problem, with a total price. Told them to go ahead and the work on my car was sorted there and then, no need to book it back in for the repairs.

Thank you to each and every one of you involved in the work on my car and, of course, to the gentleman on the phone informing me along the way what needed to be done.

Also thank you for the follow up call just to check in that everything was OK since the work was carried out....at that point was when I asked my " stupid" question...lol

Thanks once again and look forward to seeing you all next year for my MOT...

Having been a customer of Mitchells Renault for 15+ years it’s refreshing to still be impressed with the service i receive.
With a new Manager at Great Yarmouth i was worried that the special relationship i had built with the old manager might not transfer
Well i am super impressed with
Neil O’Dell

In particular my work Vehicle was in for MOT

Neil O’Dell the service manager at the Great Yarmouth branch went above & beyond to get my vehicle back to me so i can continue working with no downtime or stress.

Its very important to build trust with a local garage - & i trust the team at Mitchells

Lewis C the service adviser is a breath of fresh air always on hand to discuss things & confirm booking slots etc
I highly recommend Great Yarmouth Mitchells be it vehicle servicing or purchasing vehicles

The best car sales experience ever - nothing was too
much trouble for Mark Sherwood - numerous quotes requested and given - advised us to wait for the zero percent Renault deal - we were able to go ahead with a new Captur with just a £500 deposit - three year contract with ten thousand miles per year - so glad we changed to Mitchells in Lowestoft

Of course! Please provide the original review that you'd like me to rephrase, and I'll be happy to assist.

From the first visit, right through to the end we had a great experience with Mitchells. We ordered a new Renault 5 in September ‘25, Mark was very helpful and patient with us especially as I couldn’t make up my mind on a colour! We were kept fully informed of the status of our order, and were expecting our new car to be ready in January’26 but we took delivery of our car on 8th November ‘25!! On the day of collection Mark went through everything with us , making sure we were happy with how to use all the functions of the car before we left. Fantastic service, thank you, we love our new Renault 5!

Very friendly people, Craig especially always makes you feel welcome and valued, nothing is to much trouble. Its like one big happy family

Absolutely fabulous customer service, took my Dacia Spring in today to have a recall attended to and have mud flaps fitted.
This is good old fashioned service taken to another level. I couldn’t recommend a dealership more highly! Will certainly use Mitchells in the future.
5* for everything!

Had my kadjar just under a year, it was given a one year warranty which I thought was really good. Engine is making a loud ticking noise intermittently, having repaired many many cars over the years I’m thinking it could be coming from a hydraulic valve lifter. Now my warranty runs out in a weeks time so I thought I would get to the garage ASAP. Have to say the receptionist was most sullen, would have been nice if she had greeted me with a good morning Mr ****** the chap sitting next to her just looked up I smiled he said nothing or smiled I felt quite uncomfortable explaining the problem. Receptionist said highly unlikely it will get looked at until after warranty expires, she said the mechanic was snowed under. (I’m sure they have more than one mechanic) I said it’s now booked in so if it’s sorted after expiry date it should be ok. She said no if they can’t do the job before expiry it would be chargeable. I have worked in retail sales and repairs so I’m quite well up on this sort of thing. Note to staff it costs nothing to smile. I will review again after I get my car back.

Problems resolved, staff were very friendly and apologetic. Car booked in next month under warranty. Perfect! Well done Mitchell’s 👍

My wife and I have used Mitchell’s Renault for years. The service is always first class and the staff are so friendly and helpful

Excellent service. Always friendly and very reliable.

Craig is brilliant at his job, very friendly, professional and will solve any issue you have. Would recommend anyone coming to Mitchells to see Craig.
Nothing is too much trouble and will spend all the time needed to get a solution for you to leave happy.