Hello, Ray

I saw your review when I came to work. First, thank you very much for your good review and the issue you raised to us. But I checked the orders around the time you left the review, did not find any refunded order, so I don’t know exactly what situation you encountered on our site www.mmogah.com. However let me take this opportunity to explain that in what situation we will refund.

1. For part buyers, we need to confirm their ID pictures (they can blank out anything except name and address) and bill, 95% + customers can understand us and do this as we required, but few customers cant understand then refuse, in such a case, after we did all efforts, we were not able to persuade our customers then we would refund, but still hope they can trust us, after they change their mind do business with us in the future.

2. We have FFXIV GIL, Guild Wars 2 Gold, ESO Gold in our own stock, we can instantly deliver most orders in 2 – 10 minutes. But for other games like WOW, which is a big game with too many realms, it is hard to stock wow gold ourselves, we will contact our suppliers to deliver it when we get an order. In some realms, if you just bought wow gold less 50000G, sometimes no sellers would sell it; in other realms, it is very easy to get any amount gold. So if you just bought 10000G in some realms, after we did all efforts, still couldn't get the gold to our customers, we would refund.

3. We would refund if there are some errors on the orders.

According to the situation you raised we will do further research and will try our best to make our customers satisfaction.

Ray, thanks again, have a good day.

Sincerly
Meihong Zhang
Mmogah Feedback Team

Hello, Ray
Noticed you have changed your review. We have found your wow gold order and I knew about what had happened, I have sent an email to you to apologize and explain. We will deliver you the gold as soon as possible rather than refund. Sorry for the inconvenience this caused you and thanks for your understanding.

Hello,Ray
Thank you very much for your changing 1 star to 5 stars for us, thank you for your understanding and support.