mobilezone Reviews 

Have ordered an iphone online 1.5 months ago. Never received it. No answer for my emails about order cancellation and redund.

Amazing and friendly service by Aaron Grutter

Mobilezone Switzerland is an absolute disaster. The are sitting on my phone (warranty repair) for over a month now, they only provide some cryptic status update if I specifically ask them, they apparently travel the phone to Czech Republic for repair (???), and generally speaking they are totally incompetent.

Mobile Zone Letzipark Zürich is unprofessional unhelpful with very arrogant workers.Stay away from them.

Bought a phone which was in good condition as promised. When reading the product describtion a charging cable was promised to come with the purchase. When it didnt come and i took contact they revealed that there should be one with used products. Even when I submitted proof there was no effort to compromise and answers were very cold.

Excellent work from Thomas Colombet, competent, available and speaks very good English.
Dr. Jacques Arpin

I am extremely disappointed with Mobilezone. I returned my phone almost two months ago for repair, and since then I have received absolutely no meaningful update. My order number is AUF05235798 and the phone was returned at their Lucerne location (Pilatusstrasse 7).

I have called customer service over 15 times, and every time I get the same generic response: “There is nothing we can do” or “We will send a request.” No one follows up, no one gives a timeline, and my emails are never answered.

I paid for this device, returned it properly, and now I’ve been left without a phone for weeks. This would be frustrating for anyone but in an urgent situation it could have been dangerous.

All I am asking for is:

A clear update

The return of my repaired phone or

A proper replacement/refund if they cannot complete the repair

Mobilezone needs to take responsibility, communicate properly, and stop pushing customers around. This experience has been completely unacceptable.

Shit company! Place an order and I am in my FOURTH WEEK!! Of waiting for delivery! No communications! No updates!! WTF!! ZERO ZERO ZERO

I pre-ordered the Samsung Galaxy S25 Ultra (1TB) directly from Samsung in late January 2025, opting to finance it with a Telekom MagentaMobil L Young contract. What I didn’t know was that Mobilezone handled the contract processing – and that was the beginning of a nightmare.

After placing the order, I was asked by Mobilezone (via email) to send in documents: passport, residence certificate, and both sides of my bank card. I did immediately. No confirmation. No follow-up. Nothing. I sent it again just in case – still nothing.

I spent over a month trying to get help. I contacted Samsung and Telekom support on WhatsApp multiple times, they referred me to Mobilezone. I contacted Mobilezone through their website chat, which only led to automated replies or promises to be transferred to chat with a real human— which never happened.

The phone never shipped after sending what they asked for. The contract was never finalized. Even Telekom confirmed the contract was cancelled because of incomplete processing. Mobilezone never contacted me again after.

I eventually had to buy the phone outright, giving up on the Telekom contract entirely. I paid extra for DHL Express shipping, and received my phone in ONE day— but NOT thanks to Mobilezone.

For a company entrusted with handling OFFICIAL SAMSUNG contracts, this is inexcusable. Total lack of communication, professionalism, and that almost cost Samsung a customer, and wasted my time for over TWO MONTHS.

Mobilezone should not be allowed to represent Samsung’s brand in Germany or anywhere. I would never recommend relying on them for anything related to your phone or contract.

This is a scam, they have send some Blackzone mobile saying it's S23 and not willing to replace the mobile. The mobile shoes that it's loading when we try to unlock it. The merchant in Hoshiarpur is the worst . These type of merchants should be banned from selling. They are nothing but scam

Hello! I purchased a Salt plan on October 14, 2024, for 23.95 CHF in Zurich in Silcity. I asked the salesperson if the network would work well throughout the Kilchberg region, as I spend a lot of time there and need to use Google Meet for classes and upload videos for study purposes. However, the service did not work as expected.

The contract states a 14-day cancellation period, but without clear details. Today, October 26, I returned to the store, and the salesperson informed me that the cancellation period is only 7 days. However, this is not stated in the contract, and this condition was not mentioned at the time of purchase. Furthermore, he attempted to charge me over 500 CHF to cancel the plan.

Additionally, I was charged an extra 73.35 CHF after purchasing the plan, which was not previously disclosed; the salesperson had said I would only pay 23.95 CHF.

Therefore, I request the right to cancel the plan without any additional charges.

I thoght everything was ready to use and enjoy my new device and line: but no. There was a big mistake because of technical/legal issues the representative was not aware of. I went 5 time to the store for help. They told me i had to find the exact representative who attended me. They even told me where to find him.
3 months later, two non-sense bills, still have nothing but promises that by monday it will work. Hope so.

the service was very efficient my laptop was fixed fast

Was the best costumer service, employeewas so kind and respectful good price for different types of phones. Will be going back again.

Super service , merci

I recently purchased a Samsung Galaxy A32 5G for my wife from the Mobilezone in Oerlikon.

I was searching for a model like the A41 which has a fingerprint reader on the front screen as my wife has severe mobility issues and cannot use the side button.

I was not aware that the A32 had a different scan button to the A41 I had asked the server for a model similar the A41. Thinking it was the same and without being shown a display model, my mistake, I bought the phone.

I tried to return the phone, with my wife (in a wheelchair), but was told very rudely that as the seal on the package was open that I could not exchange it or get a refund.

I am still seeking a refund of the Phone and I hope that is possible, as this was really not a suitable phone for my wife, who could not physically use it. I have since bought another more suitable phone.

I am also still waiting for a reply on an Email I sent to Mobilezone asking the above questions.

Update: It’s been more then two weeks since I wrote this review and Mobilezone have still not answered my Email, even though they said they would. It’s not great customer service guys!

I don't understand how such companies make their living in Switzerland !? I'm lost for words ! Don't buy anything from here ! You will encounter problems !