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Grünwalder Weg 34, 82041, Oberhaching, Germany
4.1
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Reply from Mobility Concept GmbH
Dear Mr. Marcora,
We are delighted to receive your review! We are pleased that you are so satisfied with our service and have shared this with everyone here.
Please feel free to contact us at any time if you have any questions or issues.
Best regards,
Your Mobility Concept team
Excellent service. Easy availability and quick resolution of any issued I had.
Reply from Mobility Concept GmbH
Dear Trustpilot member,
Thank you so much for your lovely feedback!
We’re delighted to hear that you had an excellent experience with us and that your concerns were resolved quickly. It's great to know our service met your expectations — your satisfaction means a lot to us!
Best regards
Mobility Concept
I am felling a complete fool how the final bill to the used car leased with Mobility concept for 01 year was presented.
The way of the assessment report was sent to me and billed its a complete rip off, the charge me for a small scratches, basically 03 almost 1.000 Euros, and besides that we still have to pay the person who performs the assessment, which its relevant to the company and not to the client itself, it seems very dishonest for this company image, without mentioning the 450 euros charged to return the car, which i did not even know that it would be charged, it should be clearly stated on the leasing contract, and not in a general list of terms and condictions with dozens of pages.
First and surely the last experience with Mobility Concept!
just stay away from them, in the market with just a few researches you can have fairly companies and with real and clear conditions of agreement!
below the inquiry codes, requested.
Inquiry code: M24-w68c6
Inquiry No.: 5947035 / 5814471
once more, I still do not agreed with the terms of charges from your side, i Should be informed when returning the car in a different station, the kind of cost that it would implicate... My opinion did not change, and i wish to have a review on my final bill.
Reply from Mobility Concept GmbH
Hello Mr. Cunha,
We are sorry that your return costs turned out to be higher than expected. You can find out what is charged in the VMF damage catalog.
Of course, the car must be returned to us after the leasing period. This incurs costs, which can be found in our general terms and conditions. We will be grateful for your feedback on the placement of the return fee information.
If you provide us with your inquiry number, we will be able to record your evaluation.
Kind regards
Your Mobility Concept team
Translated with DeepL.com (free version)
Today i got my license with the help of very good guidance and experience of Martin. He is best of the best they have in Mobility, plus point he speaks good english and he will guide you with every small detail that would help you to achieve the license in first attempt.
Thanks Martin for your support and guidance.
Reply from Mobility Concept GmbH
Hello,
Thank you very much for the review. However, we believe that you have confused us, because you will not receive a driver's license from us - you will only receive the car from us that you can drive. Martin will certainly be pleased if you address this review to him and not to us ;)
Best regards
Your Mobility Concept team
Worst service ever.
I ordered a vehicle in mid May 2024 where the approximate delivery is in October 2024. I received an email from the dealer in late July 2024 that the car will be available in the coming 15 days. So we mutually decided the date for car registration and door step delivery on August 26, 2024. As the 26th of August was approaching, I was trying to get in contact with the dealer as well as Mobility Concept GmbH, no one was responding on the car registration certificate part 2 and the approximate delivery. and the agreed date '26th of August' went without any communication from their side.
Then after begging for two more months to have some more information about the car and the certificate I finally recieved some an email from about the certificate part 2 on late September 2024. And I was told to register the car as soon as possible and also to pay the deposit. So I did that, on October 9th, 2024 I registered the car in Munich and also paid the deposit. Since then I have been paying the car insurance. On the same day I sent the license plate number to the dealer's address and informed him about it.
Since then I am waiting for any information from their side to get my car delivered to my door step.
Now it is December 02, 2024, still I have not received any information about the car delivery. I tried to get in touch with MeinAuto.de and Mobility Concept GmbH, the representative told me that they are waiting for some confirmation from Delear side.
And then again no answer.
This is the worst service I have ever seen in Germany.
All the excitement that I had to receive the new car (first car in Germany) went completely to dust. Now I have no longer any interest in this car.
All I have left is the frustration of why I booked the car through MeinAuto.de.
Reply from Mobility Concept GmbH
Thank you for sharing your experience with us. We sincerely apologize for the challenges and frustrations you’ve experienced with your vehicle order through our service. Your feedback highlights a series of issues that are far below the standard we strive to deliver. We deeply regret that this situation has caused such disappointment, especially as it involved your first car purchase in Germany—a moment that should have been filled with excitement and joy.
Please rest assured that we are reviewing your case internally and will reach out to the involved partners to better understand the situation. While we may not have immediate answers, we are committed to investigating your concerns and will provide an update as soon as possible.
We appreciate your patience and understanding in the meantime. Should you have any additional questions or updates to share, please don’t hesitate to contact us directly.
Kind regards,
your mobility concept team
I am using Mobility Concept through my employer in Germany.
1. 90% of my requests via e-Mail are left unanswered
2. No information about any status of the order process whatsoever
3. My offer was postponed 3 weeks because someone typed in the wrong discount which led not only to the delay but also to a higher price
Update: Mobility-Concept reached out to me. But just to tell me that they forgot to forward the offer to Mercedes for 8(!) weeks. Unbelievable.
Reply from Mobility Concept GmbH
Thank you for taking the time to share your concerns with us.
We are very sorry that we were unsuccessful in meeting your expectations. We would especially like to apologize for the inadequate communication. This is not our standard.
We would like to take a closer look at your matter, but unfortunately we are unable to identify you. We have therefore sent you a request for further information. We would be grateful if you could help us to pass on your feedback to the right people and clarify your situation.
Best regards
Your Mobility-Concept team
They have postponed my DEAL order for 3 months. After that they postponed again to NOV 2023, I sent them the default of the contract, all of a sudden they could register the vehicle on Sep 2023. It means the vehicle was there... After it has been registered it took 14 days
just to send me the delivery options.
And now just to deliver the car, I have to wait more than 15 days.
What kind of organization do they have?
They even don't answer the email and phones properly.
Only God knows what kind of issues I might have with them in the future.
It was a DEAL... It means the car should be ready already...
I'm paying one month of insurance fee for the car that I don't have.
Should I take the car to a mechanic after receiving it. I doubt if the car is brand new... There might be a reason behind these long delays.
Too bad service.
Reply from Mobility Concept GmbH
Hello,
we are sorry that there are delays in the delivery of your car. Especially the communication should be better. We'll take your review and make sure someone gets back to you. We will surely find a solution!
Kind regards
Your Mobility-Concept-Team
I can clearly understand the overall supply chain challenges the manufacturers have resulting obviously longer delivery times. I got that.
What I don't get is that there is literally no response by the customer service. Down payment made some time ago as I was asked to do - car already at the car dealer - however no response at all in regard to exact delivery date. Endless time in phone hotline. Sometimes you get kicked out of the queue and when you finally reach someone in customer service, you can be lucky. Please understand that they only take your message to pass it on to the right department - no one calls you back. And this is just the beginning - the car hasn't even been delivered.
Reply from Mobility Concept GmbH
Hello Mike,
we are truly sorry for the inconvenience brought upon you by not being able to get clear information from our customer support or the problem of even getting through. Due to the circumstances on the market, which you rightly mentioned, there are a lot of customers we're currently in contact with, sometimes unfortunately resulting in these communication problems (as you can read in other experiences on this platform as well). We regret this situation and we understand your anger in this point and we apologize for this.
As for the delivery of your car – we would certainly like to look into your case in more detail to be able to provide an answer together with a solution for you. However therefore we require some further information from you, e.g your full name, your reference (order) number, you mailadress... an e-Mail has been already sent to you via Trustpilot. If you fill in the information we'll be gladly looking into the matter and contact you personally then.
Kind regards,
Your Team from Mobility Concept
Delivery dates was unclear when booked the car.
Reply from Mobility Concept GmbH
Dear Mr Singh,
unfortunately this is true as the delivery times are currently quite long on the automobile market. Whenever a car is purchased we give you as our customer the approximate delivery date which we ourselves receive from the manufacturers and/or dealers. So whenever there is an update – wether it's a conformation or a prolonging on the delivery time – we forward this information to you as our customer.
I fully understand that you are not happy about this and I agree that it's really deplorable to wait much longer than expected for the car.
I apologize for your inconvenience.
Kind regards,
Lianka Schlößer
The company advertises and attracts customers with very reasonable leasing offers. Everyone should be aware that this has its price. And you just pay it later. That is, when it comes to service and returning the vehicle. The promised delivery date is not kept. The vehicle arrived significantly later (month) than promised. For the bridging a rental car was taken. And with it the money saved with the cheap leasing was already again away. When delivering the car, make sure that everything is in place and that everything is clean and undamaged. The company settles every mosquito poop on the hood at usurious prices when returning the car. No comparison to leasing with Volkswagen or Sixt. Well, the company is quite small and probably has a weak capital coverage, therefore they need that. It's not that you can't get a car for your money, but overall it's more of a scam and not at the industry standard level.
Like I said - after my comment I got contacted from a guy from a total different company. Very suspicious. Hands off!!!
Reply from Mobility Concept GmbH
Hello Mr. / Ms. Schmidt,
we are sorry that you had this experience. We would be happy to check this for you. Feel free to contact us at kundenrueckmeldung@meinauto.de.
Best regards
Fabian Thomas
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