Moby Lines Europe Reviews 

OBS be aware of that special offer tickets are non refundable.. they dont inform this when you book so be aware of the scam. i cancelled my trip to Sardinia with boat and will book with plane instead.. Never go with moby lines..

Typical Italian staff, rude, ignorant and badly organised.

If you have intolerance/ allergies do not trust google because the only gluten free option is frozen microwave pasta nothing else although I did find a fridge with 3 gf ham sandwiches but the ham was brown and rotting 🤢🤢

We travelled with Moby Lines from Piombino to Portoferraio on 11 August 2026 and back from Portoferraio to Piombino on 14 August 2026, travelling by car as a family of four with our cat.
We were very pleased with the entire experience. The ferry was clean and comfortable, the crossings were punctual, and the service at the cafeteria was friendly and efficient. Travelling with a pet also went smoothly and without any issues.
We also experienced a payment issue during the booking process, with some unsuccessful booking attempts resulting in charges despite no tickets being issued. Although this was a somewhat complicated case, the customer service team handled it professionally and the issue was eventually resolved to our satisfaction.
Overall, we were very satisfied with the experience from booking to the end of our journey. We would have no hesitation in choosing Moby Lines again for our future ferry trips in Italy.
Highly recommended!

Reschedule a trip is very easy and good support via WhatsApp

Canceled our trip. No contact options. Had to book elsewhere. A whole day gone + €500,- extra.

Moby lines is terrible, i dont recommend. They say they have wifi, but it costs 5 euros. That would be completely fine if the wifi worked. The wifi was impossible to connect to, didnt work and when i tried to ask about it at the info point, staff didnt even let me finish my sentence and said “wifi not working”. When i tried to ask further they didnt let me speak and rudely ignored me. And the toilets were an absolute disaster. One stall had a broken lock, the other couldnt close, another one had a broken handle and the last one was the only one that worked. Terrible experience, corsica ferries is much better.

I had a very nice experience with the helpdesk Moby Lines.
Had some troubles and had to cancel our trip.
The lady helped us quick and very correct

Thnx

I got this ferry From Livorno to Olbia in SARDINIA,on November 11 2025 through open ferry application. I will never go in Moby lines.
THe satff it was terrible. I was travelling with a cmper bus and the ones indicating for parking on the parking part from the ferry they were doing wrong indications and screaming like crazy and then it was not a proper reception and when we had to get out we were screaming to get ut from the camrote 1 hour before without any indication where to wait for i hour.
Terrible service I had payed 140 euro

Moby Lines cancelled our ferry from Sardinia to Corsica 24 hours before it was due to sail due to "poor weather conditions." We were a bit surprised given it was the Med in August but there you go. Bafflingly this cancellation was then withdrawn so we headed to the port ready to board our ferry as planned only to find out when we got there that it had once again been cancelled. We were told we could board a later sailing (the last one of the day) which was going ahead - at least it was until a few minutes before boarding when it was also cancelled meaning we couldn't sail until the following day. As a result we lost a day of our holiday waiting around the ferry port at Santa Teresa Di Gallura. Worse things happen at sea of course and if the captain says it's not safe to sail then who are we to argue? However the lack of communication and concern for stranded passengers from Moby was disappointing and at no point during the lengthy delays were we offered any sort of food or refreshment by Moby staff despite this being a requirement under EU law. Frustratingly during this long wait the rival Ichnusa Line (the other ferry company operating between the islands) continued to sail as normal making the whole experience even more frustrating. We booked the return leg of the journey with Ichnusa to be on the safe side rather than risk a repeat performance. I'm sorry to say we won't be sailing with Moby again on this route because of the way we were treated at the port.

I would give zero stars if I could! cancelled our ferry and informed us at 8am that a replacement was leaving from a different port (2 hours away) at 7am!! service desk attendant was completely unhelpful and rude. no comment on state of ferry because we had to buy a ticket with a different company and almost missed our flight.

DO NOT USE Mobylines! Crossing booked six months in advance, Moby mailed a week before to advise the ferry was cancelled due to bad weather. As implausible as this seemed, our travel provider rescheduled our crossing to the next day and the ongoing hotels. When we got to the port, Moby didn’t have our tickets. Turns out they don’t have a boat and are just chancing it that they can fit their bookings onto Ichnusalines ferry!

It is absolutely amazing. July 22 my wife and I were booked for a crossing from Sardinia to Corsica. When we arrived to the terminal in Santa Teresa Gallura, a kind employee from another ferry company informed us that Moby cancelled all departures for the rest of the day. From Moby we got:
- No information at all
- No accommodation until the next day
- No food or drink for the waiting time
- No compensation
- A paper with a text in Italian and an e-mail adress
- Orders to contact the mail and "Now go away!"
We contacted the email July 24, and got an auto reply that they are busy. Today, September 28, we still never got any response - despite repeated messages sent every two weeks since - and of course no refund or compensation.

So take our advise: If your holidays with your family is worth more than saving a few Euros, never choose Moby Lines! We have used other ferry companies, and we have experienced delays before. Always they have responded professionally and responsibly, so Moby Lines is indeed outstanding in their unprofessional handling of the situation.

Absolutely terrible and would not recommend. First trip we booked an extra meal voucher, turned out all the restaurants were closed. That’s a bummer, but the worst thing is that no staff member helps you and if they speak to you it’s in a really rude and grumpy way. At the bars it’s the same. The information you get on board is really bad, no idea where you can find everything.

The way back it got way worse. The boat got cancelled last minute, fortunately there was a alternative option, which we didn’t like but at least there was an option to get home. It was to Livorno instead of Genua, which is the wrong direction for us. Hoping to get some kind of refund for the extra traveling time on a day we did not really intend te leave + the hotel costs we now have to make.
The boat arrived more than an hour late. Embarking took pretty long. So we started our journey 2hours too late. It felt like we were going slower and soon after, they announced that we were going to arrive in Livorno at 23:30, god knows why (would be 18:30!!!). At least they communicated something at the time, because that’s literally the only thing they announced all day.
We had to cancel our hotel, book a new one once we had internet (wifi on boat doesn’t work) and made a lot of extra cost.

Ofcourse this is a cheaper option to choose, but in the end it is so much more worth it to back at another company. NEVER AGAIN!!

The ferry was canceled on the day and we got no help to find another crossing or help in any other way. We had to find an alternative crossing ourselves 3 days later. We had 2 other sailing trips with the same company, both of which were several hours late and the quality of the ferries and the staff was highly questionable. Never ever use this company. From Italy to Corsica and From Corsica to Sardinien.

I had a very bad experience with this company. They have cancelled my planned trip up to two times. Ones was last minute before my trip back, causing me big issues. I have no idea whether I can get a refund, as we were only left with sketchy personnel that wanted our information without giving any info on what they would do with it, refusing any further explanation. Avoid this scammy organization at all cost.

I booked two seperate tickets Livorno/Olbia for two women traveling with two small children, an infant, and two horses. Shortly before boarding, the local staff sent them back because they cannot transport amimals on the vehicle deck. They had to hurry to catch another ferry from a competitor Grimaldi Lines.
While the booking process provides a lot of information about the terms for transporting animals, it is nowhere mentioned that animals cannot remain on the vehicle deck nor that there are additional terms in the ToS, which is a deceptive practice.
Only 13% of the first ticket and 40% of the return ticket were reimbursed, despite the latter being cancelled long befor departure. The travel insurance from HansaMerkur did not help either.
In total Moby Lines kept 480 Euros for a service that they did not provide!
The German customer service was partially rude ("OC") and not one of the three persons I had contact with had a single word of apology for the inconviniece caused by their deceptive booking process.

We had a problem with our booking. Customer service, Matthias, helped us very quick and customer friendly. The service was beyond expectation.

To the upper management of Moby Lines -

This is a serious complaint and I would like you to respond on it as soon as possible, because I will report this also to the authorities.

Dangerous, cancer inducing fluids in cabin

We returned from Olbia to Livorno with Moby Lines on Thursday night, 14 July 2022. The boat was operated by Moby Lines but the owner was Tirrenia. We were given cabin 280, with shower. It turned out however that the shower floor had been repaired shortly before that time with a very nasty chemical substance, probably based on toluene, benzene, or lacquer thinner; these are cancer inducing chemical substances.

The substance was applied over more than half a meter, 4 cm's broad and quite thick; it was still wet and it smelled terribly. The odor could be smelled even in the corridor of the ship. We stepped into the shower with bare feet, stepping into the substance. After some time we decided to go to the crew to report this and ask for another cabin. This could be realised. We got cabin 80, which was oké.

However, we find and expect that the repair of such a cabin should be based on non toxic materials, and that the repair should be totally ended before new guests are arriving. That the material has been given time to dry and that the situation is completely safe. That was not the cause. The crew/repair team did a very bad and irresponsible job. Dangerous for passengers who step with their bare feet into this substance and who should sleep for 8 hours in that cabin.

After we had moved to the other cabin we tried to report our sorrows, that evening, but that proved to be impossible because all people did not speak English (or did pretend to not speak English),

We are sending in this complaint officially and we ask you to handle this in an official way. If you are not handling this as you should do we will proceed with this complaint at a higher level, harbor authorities, government level, and if required legal steps could also follow.