www.gov.uk Reviews 

They demand money off of you that you have to pay as soon as they say. But when they take money from you with no reasoning, and when you call up every day to find out why, sit in a que for 1 hour, to be passed around like a hot potato, no one giving you a direct answer, days and days and days of the same thing over and over again, 5 weeks later you're still waiting for your money to be returned! Even if you're on universal credit, desperately needing this money to get by (causing you to pay overdraft fees but of your own pocket because of their mistake) none of which they seem to care about. This is meant to be a working system, I am embarrassed to be English, so so so embarrassed

As to the £100 energy help claim they are picking on people who don't do direct debit to claim this payment this is not fair at all

Received a letter about a tax refund I was owed and instructions for how to claim it online. The website and system in place just doesn't work. It's genuinely shocking how incompetent this country us when it comes to such basic stuff. No one to speak to, no other way of claiming your refund – you can be sure the systems in place to pay unpaid taxes are a lot smoother.

The worst half hour of my life , never again , I will have to cue for an hour to speak to someone next time , I have got Passwords , Passkeys , Usernames, codes , ID's, verication, Photo ID's, and goodness knows what else , coming out my ears !!!! . All I want to know is a bit of information about my emergency Tax ,!!!.

Tried to use this to renew an over 75 driving licence. Spent more time going round in circles than it took to fill in the paper form and walk to the post office. I think the site has been designed by people who never have to use it. TOTAL RUBBISH!

Started using the service some months ago compiling data and a couple of websites. Got to the stage where the Gov.UK decided they needed me to prove my identity. Provided the usual documentation and uploaded the problem came when I was asked to do a selfie. Despite my efforts could not upload a suitable shot without the tremor in my hands causing some blurring in the photo. Everything came to a stop not been able to prove my identity to Gov.UK despite receiving an international pension for over 22 years and having an international account for three years. Left with having to delete the records I have started and having to go through the process again. Guess what my hand still shakes so it will be a continual circle of new account until the selfie and stoppage. Have important steps to sort out issues and feel the support has been non existent.

I entered my whole drivers licence, why do i need a app for a DBS check, why did you ask me if i was on pip, why did i have to entre my entire home address for nothing.
it is a DBS check, shit employers do all the time without this information, why in gods name do you need all this for.
the two stars is because it sorta worked in the past.
I gave you my drivers licance and home adress, why do you need pictures, and then you want to know if i am on universal credit or pip on top of that. i proved my identity, give me the god dammed dbs check parliament boy

Beyond useless.I get contacted by DRS about unpaid tax i ask for the HMRC letter BUT they cannot send it to me
Try HMRC and on log in it asks for access code on GOV APP and this then asks for QR code which is not on the site......chocolate fire guard comes to mind!!!

Absolutely useless!! I spent over an hour trying to prove my ID and then just gave up!!

For visa appointment linked to your commercial partnership TLScontact you need to stop them from taking advantage of people and making 90% of the appointment slots apear as premium so they want you to pay £67 or something like that.
Isn't enough paying for the world most expensive visas.
This is ridiculous all appointment has to be free unless for additional services.
I don't why you didn't stop this tragidy !!!

I was having difficulty setting up the Gov.Uk One login and I received excellent service, this morning, from a member of the support team. Unfortunately, my phone cut out mid survey at the end of the call, so I will say it here. Thank you for your incredible patience.
Eileen Parker

Absolute garbage. Just moved house so need a replacement driving license with the new address on it. Downloaded the app, jumped through all the hoops, provided all the scans & info requested and the site confirmed each and every one during the process. Then right at the end, I was told "Sorry but we can't confirm your identity" (or words to that effect). This happened twice. Given up now, so it's back to the old fashioned way of filling in a form down at the Post Office. Still, it's a government IT project so what else can we expect?! Farcical.

Absolute nightmare of a site. I've spent all day on something that should've taken no longer than an hour. It takes 30 mins to get through for help as I refuse to wade through the online options for assistance.

Worse than useless.
They've fooked up my daughter's student loan application and added untold stress.
Tried to ring their 'helpline'. Can't get through to a person - just sent round and round and round - then they hang up on you.
Chatted with Pooranimaa G online. As much use as a chocolate teapot. Spouted the same useless generic reply over and over again. Do this, do that - without telling her how or where or what. Used acronyms over and over like she was supposed to know what the heck she was on about.
USELESS!!!!"!

I used to check my UK pension by just keying my NI number, but not nowadays. You have to either have a passport with a chip, or a photo id driving licence. You'd think that would be enough, but oh no. You have to then download the Gov Check Id that wants to scan your face to see if it matches your passport/Driving licence. For about two hours the app crashed, refused to accept my face id, I struggled to read the instructions while it was scanning my face as ironically you can't use glasses when being scanned, but you can't also see the messages popping up if you don't have the glasses on. I still am not able to access anymore, but do wonder if that was the aim all along. 3 levels of security and still the Government want to put in place more checks. It's hopeless, especially for old folk who don't understand Apps/Smart Phones etc

I would love to give them a zero. They are quick enough to send out letters asking us to renew this and renew that, then when we actually try to do it their website fails or just doesn’t work. Especially gov one, absolute joke and you know why? Because you save alot of money by renewing a driving license online and they don’t want you to save money. So just make the process of something simple overly complicated to the point you get frustrated and pay the extra money going to the post office. Got through to customer service too, they didn’t have a clue about where my account was or when I could access it. All around useless, why do we all pay tax and fund this behaviour….

Just tried to set up a Gov.UK One log in and the whole process is a total farce. You set the account up and Password and then when you try and log in it says your account isn't available. Also, the system doesn't seem to accept BT Email accounts.

Waste of time !!!

Go through whole process they ask then won’t verify after all that

The most poorly designed and useless POS I have ever encountered! Endless looping and completely unhelpful in trying to get support in order to verify my identity with companies house. I have every document required but can't successfully do it.

Use the app - it says do it online

do it online - it says use the app

call support - won't take the call and only provides a link that suggests the same useless info!

Is this some kind of experiment?!

Very poor, just tried to upload id proofs! Painful experience at best. What a waste of time.