Bad experience
My experience with this “company” has been extremely frustrating from the initial consultation through my attempts to secure a refund for my incomplete order. Despite claiming to provide valuable services and produce custom formulation for me along with 1,000 qty order, they only managed to schedule a single consultation with their chemist and delivered no tangible results.
After receiving no updates from their chemist for over a month, I canceled the contract. When I sought information, I was unjustly blamed for allegedly not doing my due diligence and accused of relying on AI to create a formula—precisely the expertise I hired them to provide.
I had to dispute the charge through my bank because their representative, Ahmed, insisted on a document I had never seen before to process the refund, basically holding my money hostage. The document included other company’s name, which tells it’s probably common practice to try and make the client sign something in order for them not to post about your company publicly.
I never received any initial samples to approve for the 1,000-piece order. Packaging was prepared and waiting for formulation updates that never came.