Mon Motors Reviews 

I took delivery of a brand new T-Roc from Bath VW in November 2025. In June 2026 the airbag error light came on. I spoke to someone at Bath VW and got the car booked in on 31 July. I was informed that a sensor needed replacing and they would get in touch when the part was in. I have chased a couple of times since and left messages but no one calls you back. I have also asked VW HQ in Milton Keynes to intervene, which I also had to do with my Golf in 2019, but I am still no further forward almost four months later. I was also told to try not to have an accident in case the airbag doesn’t activate.

Disabled drivers left without a vehicle, no compassion.
One year old Car in for service and knocking noise, the car was dropped of as requested, told was ready by 3:45…. Nothing done by 3:30, then a call saying not sure will be done today.
Disabled mobility vehicle, no cares given

The staff offered me a complementary sandwich lunch and as much coffee as I wanted in additon to free use of their business lounge. This is really a game changer as I was then able to work normally whilst I waited for the car to be complete.

Recently bought a used Skoda Fabia from Mon Motors, Bristol. Lewis was very knowledgeable and helpful throughout the process. Very pleased with our purchase. Would thoroughly recommend Mon Motors.

Review as written to monitors.
Fantastic service from sales person Judi Wallis (I think). However, a couple of gripes: on collection drivers seat covered in paper as seat was wet. On removing paper the seat is covered in what appears to be stains/water marks.
Sold to me on condition that the sat nav would be updated. I knew it wasn’t as I left your sales site, but I’ve not heard from you since. The sat nav is out of date …sends me the wrong way at junction 28! When can this be sorted please?
Also, I asked for Someone to show me how to change the key battery. Was told there would be no need as the batteries had been updated. Sadly, due to this, I ignored the key message from the car. The result was, although I could get into the car with the skeleton key, when I tried to start it it locked up and alarms went off. I was stuck in Llanelli! Ford assist weren’t very helpful. I solved the problem by getting the back off and changing the battery. However, this caused lots of anguish and meant that my return home was delayed. Other than this, I’m happy with the car. I’m sure Judi was convinced someone had changed the batteries, so I don’t think she’s at fault, but this is something to watch out for.

Richard was very helpful during the whole process, from viewing and test driving to purchasing. He took the time to explain things clearly and made sure we understood each step. The car was cleaned to a high standard before collection, which was appreciated. Everything went smoothly without any hassle, and the next steps were always clear. I’d consider buying from here again.

I purchased an Audi A5 and found the process smooth. The team provided honest advice and made realistic recommendations without any pressure. They were clear about the next steps, which helped me feel confident throughout. Everything was explained well, and there were no surprises.

Oliver provided friendly and professional service throughout my visit to Cardiff Audi. His knowledge really stood out, and he took the time to explain everything clearly without any pressure. I appreciated the honest advice and trustworthy guidance, which made the entire process feel straightforward and transparent. It’s clear he knows his stuff and genuinely wants customers to make informed decisions.

It was a positive experience working with someone who kept things professional but approachable at the same time.

I was a bit unsure at first, but Leuan was very easy to talk to and handled everything politely and professionally. The test drive really helped. Left feeling satisfied with the process.

It was handled start to finish professionally

Great experience with Lewis at Mon Motors Volvo from start to finish. We went in with a brief, looked through a few options, and Lewis gave us genuinely helpful, honest advice without any pressure.

He was friendly, knowledgeable and made the whole process really straightforward. We had a test drive, were able to hold the car for a week with a small deposit, and Lewis even sent us a few videos afterwards to remind us of the car's features. He also arranged for some work, including tinted windows, to be completed by the workshop before collection.

Really pleased with the car and the whole experience. Thanks again, Lewis! Would definitely recommend.

I dealt with Nathan Holmes, who was straightforward and easy to deal with, an asset to your business!

Absolutely fantastic service from mon Motors Cardiff, I was sent diagrams of the parts so I was sure on selecting the right part, Ed was brilliant and a credit to the company. Thank you for your support and help keeping me on the road.

I received absolutely fantastic service from Volvo Cardiff from start to finish. From my initial enquiry, the team were prompt, professional and responsive throughout.

Joseph was exceptional and couldn’t have been more helpful. He took the time to answer all my questions, address any concerns and kept me fully informed at every stage of the process, making the whole experience smooth and stress-free.

I’ve purchased many cars over the years, and the level of customer service I received from Joseph really stood out.

I honestly cannot recommend Joseph or Volvo Cardiff highly enough. An absolute pleasure to deal with!

Great experience overall. Very customer focussed and friendly. Drew was excellent and made me feel confident in my buying decision. Thanks.

I was a bit unsure about the process of buying a car, but Scott made it much easier than I expected. He was patient and professional in all our interactions, which helped me feel more confident about purchasing my Audi A3. I appreciated his polite and courteous approach throughout.

Extremely disappointing experience with Mon Motors.

I have been trying to resolve concerns about the quality of repairs carried out to my Volvo, but the communication and complaint handling have been incredibly poor.

The vehicle was returned to me with visible defects following the repair, which should have been identified before it left the workshop. I subsequently arranged an independent inspection, which raised further concerns about the standard of the work.

Michael Lee told me he would contact me to arrange an inspection of the vehicle, but despite repeated attempts to follow this up, I have received no further contact from him by email or phone. Rhys Dimment was copied into the correspondence and I also contacted him directly asking what was happening, but again received no response.

I am thoroughly fed up with having to chase for basic communication and for someone to take ownership of the issue.

Whatever Mon Motors’ position is on the repair itself, the way this complaint has been handled has been extremely disappointing and far below the standard I would expect from a main dealer group.

UPDATE. It’s been a week since I provided the details Mon Motors asked for so they could contact me and I’m still waiting for them.

Absolutely appalling service from VW Mon Motors Bristol’s service department. My car has been with them for 7 weeks, with 3 wasted collection attempts after being told it was fixed and ready when it clearly wasn’t. Promised phone calls and callbacks never happen, emails are ignored, and nobody takes responsibility. Disgraceful customer service from an authorised VW dealership service department. Would not recommend.

Car was not presented looking it’s best at Mon motors Newport second hand car maybe but the least they could have wash and dry it

A one star rating means Mon motors have done something right but I only wish a zero star option was available because I wouldn’t recommend Mon Motors VW Bath to anyone even a complete stranger. Every part of dealing with this dealership has been nothing short of a disaster from start to finish and the nightmare is still ongoing due to a fix not being fixed properly….. (The car still locks itself with the key inside) the biggest problem is there shocking and unprofessional behaviour when it comes to aftercare to me seems like they’re really happy to take your money for a car or another service they offer but if you have any problems after said purchase just expect to be stone walled and completely ignored as I have my Golf was diagnosed with two issues a faulty infotainment system and a locking issue the girl who informed me of these diagnosed issues when I collected my car told me she would call me or email me the following day with details about getting the parts in and booking my car in for the repairs to be done and this is where the incompetence and ignorance begins I called the dealership 7 times over a number of weeks leaving messages and being assured by the person on the other end of the phone that an email will be generated and the correct department will get straight back to me 🤣🤣🤣🤣 To get someone to call me back actually took me putting in an official complaint to VW UK about the shocking treatment I have received from Mon Motors Bath but this time it was arranged between myself and the service manager to drop my car of on the Saturday and I can pick it up the following Saturday all fixed …… I dropped off my car as arranged and left happy in the knowledge that next weekend my car will be back safe and roadworthy … in anticipation I called the Friday afternoon to arrange a collection time the following day to be informed the car was ready ….YOU HAD 5 WHOLE DAYS TO FIX THIS AS I WAS TOLD !!!! Now having VW UK involved I was told that the car was actually fixed on the Thursday after the agreed Saturday so they had my car for two weeks in total…. No explanation or apologies were given… insult to injury was I love my car and I religiously clean it once a week and the car is continually garaged when parked up at home so the car was absolutely spotless when I dropped it off and with all the issues involved with sorting out my car I expected it to be clean NO THE COMPLETE OPPOSITE it was filthy bird crap on the bonnet and roof (I did check and it was dry to the point it was flaking off) leaves and other tree detritus on the roof,bonnet and in the area bellow the windscreen , greasy handprints on the doors and A-pillars and the whole car was covered in dust and other dirt so to see this was a huge letdown and clearly shows just how high customer satisfaction is for Mon Motors bath 😞😞 and the locking problem is still not resolved to which I called up about on Friday morning
09/10/26 and was given the same message/LIE …. Due to the issues you’ve experienced someone will call you as soon as possible to discuss the matter ……That’s two business days they’ve had and still nothing…….. Nightmare 2.0 Starts from here ……. DO YOURSELVES A HUGE FAVOUR AND GO ELSEWHERE…. Avoid the Nightmare !!!!!!!!!