Montezuma's Chocolate Reviews 

Great Chocolate from a fantastic UK Business.

Bought the Black Forest Gateau from a shop in Grassington, lovely chocolate and love the natural ingredients. My favourite dark chocolate so far. Only shame is it costs too much plus postage for a couple of bars online, so hopefully il find a local shop that stocks this 😊

Nearly cracked a tooth on their Black forest bar, they hide "may contain cherry stone fragments" on the back at the bottom. Not a pleasant experience. Think i'll stick to other brands.

UPDATE:

Ok, originally I put negative feedback for this company which was honest and transparent at the time. However since, the company got back to us and apologised for their shortcomings. They promptly resolved our concerns and therefore we feel happy to buy from them again.

Thank you Montezuma, we look forward to buying from you.

Although the chocolate is great, the deliver process needs work. I ordered chocolate for my husbands birthday, which although said dispatched 3 days early, the tracker kept saying we are expecting it - as a result the chocolate arrived late. The customer service was good and they generously offered a refund for the delay.

Great tasty products. The family love them. Well done on the decision to delay my delivery due to the hot weather. Great call. Also well done on the excellent recyclable packaging.

10th July - Ordered around 20 bars, received tiny box with 2 bars (label on box said 2kg) eventually had my query answered, they then had to escalate it. Email apologising, with despatch next day on 27th. DPD are still awaiting parcel, Montezuma have said around 2 days to respond so still no chocolate or money. Really not impressed

Ordered and paid £51 last 17/06
(a week before the heatwave).
Its been more than a month and have not received even a pinch of chocolate.
Avoid ordering online with this company as they will ghost you or tell you lies once you try to chase them up. They will also blame their courier; but their courier (upon calling them up) actually mentioned that Montezumas never handed their products for delivery.

Whilst waiting for more than a month for their overrated chocs, I discovered better alternatives (Marks and Spencer 100% and Lindt 100%).

Well done Montezumas chocolates :(

Update 24/07
Finally delivered after 36 days!!!

Hateful company to deal with.

Ordered on the 5th of this month next day delivery for a birthday.
Blah blah blah it's delayed due to heatwave yeah ok fine. It's still hot now anyway?

Tried to cancel order on the 16th as birthday is long gone, no response.

No response from email, phone or messenger.

Coincidentally on the 16th I get an email saying deliveries are start again Monday (today)
I can guarantee they'll just send out this order regardless.

Well guess what, I'm sending it straight back.

Useless company, never buying your chocolate again after this.

If anyone's reading this, cancel order #307112 and refund.

INITIAL REVIEW- Awful customer service. Still not received my order. Placed an order as a gift. It said 3-5 days delivery. 5 days after the order was placed it still hasn’t even been dispatched let alone received. It won’t arrive in time now if it arrives at all. Really fed up and let down . I want my money back. Have emailed to request a refund .

UPDATED REVIEW - thank you for your reply. yes we did. I have now received my refund. Thank you. I have updated my review to 2 stars and amended the title to reflect the resolution and the fact that I have been refunded. However, I’m afraid I still won’t ever be using montezuma again or recommending it, and I’m disappointed that it took writing this post for me to be contacted and a resolution reached.

The most amazing chocolate for those wanting real chocolate not filled with palm oil.If you're looking for a spicy chocolate then the Hot Pickle chilli and lime is a must.The delivery was fast and we got a discount for ordering a few bars.Will definitely be ordering more it's amazing.

Friendly staff, way too sweet frappe in a paper cup for £4.50

I bought the 100% dark chocolate and it tastes like rubber.

Waste of money. Horrible taste and it leaves a rubbery slime on my tongue.

Amazing customer service and good value for money.

Chocolate is amazing. Bought through the website and everything was fine. It is, to me the best replacement to Cadbury’s on the market. You can also buy through Ocado and M & S.

Have ordered quite a few times from this company now. They make great tasting chocolate without tossing palm oil in there which thrills me. The range they have is very inclusive, delivery is fast and a nice loyalty scheme on top. Always packaged well and I highly recommend the salted caramel eggs. You're welcome!

Love the chocolate but as a new customer very disappointed that my parcel got lost by Evri. They then despatched the order again only to get one of the chocolate bars wrong! So not very happy.

Update* they have since sent my chocolate and refunded my order which was very kind

I recently had a disappointing experience with Montezuma’s customer service. A straightforward issue turned into a prolonged and frustrating process involving delays, inconsistent communication, and the withdrawal of an agreed resolution. I had to follow up multiple times and escalate the matter simply to receive what had already been promised.

Although the replacement items eventually arrived, the way the situation was handled fell well below the standard I would expect. The products themselves are good, but the customer service experience was not. I hope Montezuma’s reviews its processes so other customers don’t face the same difficulties.

I was looking for some chocolate treats for a Customer Services department at my place of work for a hectic and challenging tax year end period.

I had to find something that would be nut free and cater for vegan. Having had Montezuma's before, I came across their website and put in an order to the value of around £185.

Unfortunately, Evri left the parcel on a bank holiday (i work for a bank!) outside the building for all to see. I managed to get a staff member to go in and check the next day, it had disappeared.

It took around 2-3 weeks for Montezuma to get a refund signed off, even though i had sent the Evri emails from their CS manager saying that they fed back to their courier.

So, got a refund, put in another order (this time to my home address) and got a discount code which was appreciated.

However, Evri lost the parcel...I asked if Montezuma could use a different courier and resend out.

What I find is a huge friction is getting hold of someone at Montezuma, no phone lines for online orders and around a 5 day turnaround when via email. This time they said they will process a refund and only use Evri. It is a shame they have not tried to rectify this and I mentioned i would have to source another company to get the treats, however, we are over a month on so a little too late.

Poor.

Absolutely love the products but find it’s better to go through Amazon. Actually awaiting my products and can’t seem to contact company in any way or get a reply but my products I’ve purchased have been lost by the courier so hoping to get a resolution to this.