Montleigh Reviews 

Only 1 star as I couldn't give -10. Package arrived within 3 weeks. I purchased a black dress and a black coat. The dress didn't arrive. Which they deny. Impossible to contact them. Complicated apps and they don't answer the phone. According to the website I can return the coat, I shall cut my losses and give the coat to a charity shop as I don't imagine I will get a refund for the coat. Extremely annoyed at them and myself for buying from a horrible business/person.

AVOID THIS COMPANY – VERY DISAPPOINTING EXPERIENCE
The dress I received was completely different from the pictures advertised on Montleigh’s website. The description was misleading, and the quality of the fabric was absolutely terrible – it felt almost like plastic and was nothing like what I expected.

Despite receiving an item that did not match the advertised pictures and description, Montleigh refused to classify it as an incorrectly supplied item, meaning I was not eligible for a free return.

Instead, I was asked to pay approximately £30 to return the dress to Asia, and they initially offered me just a 30% refund.

Their claims about easy returns are extremely misleading. Getting a fair refund turned into a long and exhausting battle. After considerable back and forth, I eventually managed to recover 70% of my money.

This has been a very disappointing experience. The product quality, misleading advertising and poor returns process are simply unacceptable.

My advice: save yourself the money, stress and hassle. Do not buy from this company

i was asked to take photos of the clothes to see why they were not suitable, and upload them to the customer services.
i dont want to do that . i dont even know how to do that . i just simply wanted a refund. but no . its dragging on and on .

Although the dress I received was a one the small side. (Size up when ordering) , I'm pleased we eventually reached a partial resolution. Initially offered just 25% credit, I was able to secure a 50% refund by agreeing to leave a 5-star review. I appreciate that an agreement was finally reached,

DO NOT ORDER FROM MONTLEIGH! Ordered a coat that was £100 reduced to £50 and honestly when it arrived I was shocked! NOTHING like what was advertised on the website, you would get a better quality coat on your local market. The coat doesn’t even have a brand logo inside which I found very strange. When I opened the package there was also a very strong chemical like smell. I send an email to Montleigh about my order and I still haven’t had a reply after 8 days. STAY AWAY from them because you will only waste your money.

CAREFUL NO RETURN AT LOW COST and NO REFUND . THE TRUTH IS : THE RETURN HAS A HIGH COST CAUSE THEIR WAREHOUSE ADRESS IS IN CHINA . SO IF YOU DO NOT WANT TO PAY £30 !!!!! THEY DO NOT GIVE YOUR MONEY BACK !!!!
On the Return you will find an email or a number to call but them they tell you that you have to pay to send back to ( China ) as i did not accept it as the product (a winter coat had such a bad quality )they offered me to keep the coat and offered me a gift card . Honestly considering the quality i am scared to chose something i think i just lost my money . I gave the coat to charity. EMAIL Thank you for sending the photo over.

Of course, returns are possible within 30 days of receiving your order. However, as outlined in our return policy, customers are responsible for the return postage costs to our warehouse in Asia. Tracked international returns typically cost around £20–£30 depending on the courier.

As an alternative, we'd be happy to offer you a 100% gift card for the value of the item. You could use this to order the correct size or choose a completely different item from our store.

With this option, there would be no need to return the original item – you may keep it, donate it to charity, or dispose of it as you wish.

Please let us know which option you would prefer, and we'll be happy to assist further.

Kind regards,

Jennifer
Customer Support | Montleigh

Scamming bastards. I bought a ‘structured,corset’ style dress and I can only describe the thing I receive was a piece of tatty material. Completely see through, no structure, no corset bodice. Took 3 weeks to arrive.
DO NOT BUY from here. The pictures are AI altered. I asked for a refund, they were so unhelpful and said I had to return the items at a cost of £20-£30, as it ships back to their warehouse in Asia. This items is faulty, defective and not what is advertised on their website. I’ve had to get a chargeback through my bank and hopefully it’s resolved this way.

Awful company awful products can't return beware and avoid like the plague.

I bought a high neck knitted lounge set it came and was see through with no pockets nothing like the picture I tried to return but it was going to cost me £30 and I had to pay postage they offered me 30% money back then 50% then 70% but my bank is claiming the whole lot!! Disgusting company

WARNING TO UK CUSTOMERS – THINK TWICE BEFORE BUYING FROM MONTLEIGH!

I would strongly advise anyone considering purchasing from Montleigh to do their research first.

My experience has been extremely disappointing. The company presents itself as a UK/European business, but I have discovered that returns may have to be sent all the way back to Asia.

The quality of the goods I received was extremely poor and, in my opinion, nowhere near the standard I would expect as a UK customer.

Delivery also took well over two weeks, which is completely unacceptable.

What makes matters worse is the returns policy. Even if an item is unsuitable or faulty, customers may still be expected to pay return postage to Asia, with costs reportedly reaching £30.

This is something customers should be made fully aware of BEFORE purchasing. Nobody should be left facing unexpected international return costs after receiving poor-quality goods.

I feel completely misled and let down by this experience.

My advice to other UK customers: read the returns policy very carefully, check where goods must be returned, and think twice before placing an order.

Or just don’t order from them, i wont ever again

I love this firm. The clothes were such a lovely fit and excellent quality. Great value for money!!

No wonder they don’t have a review portal on their website. I ordered £165 with of products from this company back in June 2026. Firstly, they were delayed. When they arrived, the quality was utterly diabolical. This company claims to be based in the Netherlands, which they may well be, but all of their products seem to be cheaply produced and shipped from China. I asked to return them and instead of initiating my request, I was sent “special 20% discounts”. I refused numerous times and made it clear that I would like to return the items and receive a full refund, to which they responded something along the lines of “we’ve escalated this matter and have been informed that we are able to give you a one-time special offer of 50% off your next purchase”. After going back and forth several times (I believe in an attempt to make me ‘give up’), I eventually got sent a poorly put-together returns form (what seemed like a simple Word Document that lacked any kind of company header etc). They asked me to claim that the value of the products was $5 to avoid Chinese import charges (this is customs fraud and is ILLEGAL. If anything were to come of this it would be me, the customer, to face the consequences). I did not claim a false value of the products. The fact that this company has the audacity to instruct a customer to break the law and potentially incriminate themselves is truly disgusting. DO NOT ORDER FROM THEM. Weeks went by and I still had had no refund. When I queried this they had claimed to have not received the parcel (I think it could be possible that they did not pay any import fees or did not provide me with the correct information to return the items successfully, thereby making it impossible for me to receive a refund). In total I have lost £165, plus £35 shipping back to China. AVOID at all costs. Absolutely appalling.

Do not buy from this company!

Knockoff cheep clothing! Website states company is based in Amsterdam offering Bristish design clothing , giving the impression of good quality. The clothes are not cheap to buy but they are cheeply made rubish!

Im fighting to get my 89 year old dad’s money back after he brought goods in goid faith after reading about the products on the website.

They took 3 weeks to arrive , not the stated 3-5 days. When asking for a return via email, I was told I would have to
pay £30 to ship back to Asia! Im fighting this all the way. Not in keeping with Trading Standards! BEWARE

Absolutely shocking service and cheap nasty products. The items look nothing like the picture. The delivery times are at least 3 weeks. This company has some of the worst customer service I have ever seen! Avoid at all costs as they don’t seem to be a legit company! You’d get better products and service from Temu!!!

Scam , i told them i want to return the item and now i cannot even send them an email.Server doesn’t exist and my mails cannot be delived. This is insane. I lost £60. I tried to contact them multiple times unsuccessfully. I will make sure you have many bad reviews

I'm appalled by every stage of my order. The jacket took a long time to arrive, then the quality of the fabric was very cheap and not at all as I expected. When I tried to ask how to return it I was sent an email asking for photos of the jacket???!! and then I was told it would cost £20 or more for postage and they still wouldn't be able to refund!!? I'm certainly never going to use this site again and would not recommend to anyone.

Ordered two shirts and they took 3 weeks to arrive. I didn't like them (they felt cheap), so asked to send them back and Montleigh said the courier fee would be "£20-30" because they had to go back to Asia. I'm still battling to get a refund.

I bought 2 coats from this site, absolutely beautiful nice and thick/warm. They did take a while to arrive but were worth the wait. I found the items to be true to size :)

Arrived on time and in excellent condition. The quality of the garment is excellent. I would definitely purchase from this company again.

Jog suit arrived too small
But happily accepting an exchange for a larger size

Absolutely awful. ZERO stars
Avoid. Avoid. Avoid
Took ages to arrive. Poor quality. Does not represent item. Poor material. Unable to get a refund.. keep offering small percentage.
Shocking!!! Worst experience ever!