If you enjoy playing Bingo online than look no further than MoonBingo.com best ever online gaming site. They offer great incentives to join and they excel in rewarding their members. I have received m... See more
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See what reviewers are saying
I love moon bingo and is one off a few sites i really enjoy playing. There is always some kind of promotion going on to suit your needs, free coins in the chat which btw the CMs are always polite and... See more
My experience with a young man called Curtis was very uplifting for me he was freandly kind and patient with me ..I live alone am a old lady he brought a little sunshine into my life with his freandl... See more
Totally useless. Games are tight barely get Bonuses ornfree spins during games. Also their.withdrawal is a joke. Says they approve in one working day. I made a withdrawal Wednesday before 4 pm and it... See more
Company replied
Company details
Information provided by various external sources
Moon Bingo is one of the UK's favorite bingo site and was voted bingo site of the year 2011. We pride ourselves on amazing bingo promotions. Once you join us and fund your account, a fabulous Welcome Bonus will be waiting for you! That’s not all.. We have much up our sleeves.
Contact info
United Kingdom
- 0808-238-9836
- promotions@moonbingo.co.uk
- www.moonbingo.com
You should know
4.0
Great
273 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Explained my problem lost funds
Explained my problem lost funds. I was listen to and problem resolved very greatful.
April 5, 2026
Unprompted review
Reply from Moon Bingo
Hi Elaine,
Thank you so much for sharing your experience! We’re thrilled to hear that our agent went the extra mile to assist you and that you’re happy with the outcome. Your feedback means a lot to us, and we’ll make sure to pass along your kind words to him.
If there’s anything we can do to turn your 4-star experience into a 5-star one, please don’t hesitate to let us know. We’re always here to help!
Best regards,
Moon Bingo Team
Good customer service
Great customer service, wide selection of games.Dorheea was exceptionally helpful
October 26, 2025
Unprompted review
Reply from Moon Bingo
Hi there!
We’re so grateful that you took a moment to share your review with us! It’s absolutely wonderful to hear that our support agent was able to help you effectively and that your issue was resolved just the way you wanted.
At Moon Bingo, we’re committed to giving you the best gaming experience and support possible. Your lovely feedback truly motivates us to keep reaching for the stars!
We hope you keep enjoying our games and have many more exciting moments with us in the future. Thank you once again for choosing us, and we can’t wait to welcome you back soon!
Best regards,
The Moon Bingo Team
Very fast response and resolution
Denisa m resolved my issue immediately and responded quickly very satisfied 5 stars denisa. M
August 21, 2025
Unprompted review
Reply from Moon Bingo
Hi Samantha,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Moon Bingo, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
Moon Bingo Team
Reply from Moon Bingo
Hi Lisa,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Moon Bingo Team
Denisa M dealt with my problem quickly…
Denisa M dealt with my problem quickly and very efficient
August 7, 2025
Unprompted review
Reply from Moon Bingo
Hi Julie,
Thank you so much for your feedback! It’s always fantastic to hear that our agents' commitment is noticed and appreciated.
We take great pride in delivering an exceptional gaming experience alongside outstanding customer support. We look forward to you enjoying our games and having even more fun and memorable moments with us in the future.
Thank you for choosing Moon Bingo as your gaming destination!
Kind regards,
Moon Bingo Team
Denisa M
Denisa M has helped me in regards to a few queries about my account, shes very efficient and make it easy to deal with, I hope she gets the recognition she deserves, thank you again Denisa
July 31, 2025
Unprompted review
Reply from Moon Bingo
Hi Lianne,
Thank you for your kind feedback!
We're glad to hear that our team was able to assist you quickly and efficiently.
If you ever need help again, don't hesitate to reach out — we're always here to support you! 😊
Best regards,
The Moon Bingo Team
Denisa
I went onto live chat as I had a question regarding withdrawals, I was lucky enough to get the chat agent named Denisa, she was very polite, answered my query very fast, gave me all the information I needed, she was a pleasure to talk to.
July 29, 2025
Unprompted review
Reply from Moon Bingo
Hi Martin,
Thank you for sharing your wonderful review with us! We're absolutely thrilled to hear that our support agent was able to help you and that your issue was resolved just the way you wanted.
At Moon Bingo, we’re dedicated to providing you with the best gaming experience and support possible. Your kind words really inspire us to keep shining!
We hope you keep enjoying our games and have lots more exciting moments with us in the future. Thanks once again for choosing us, and we can't wait to see you again soon!
Best regards,
The Moon Bingo Team
Maxi M helped me on Moon bingo
July 27, 2025
Unprompted review
Reply from Moon Bingo
Hello there Margaret,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Moon Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Moon Bingo Team
Reply from Moon Bingo
Hi Bret,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Moon Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Moon Bingo Team
I deposited but forgot to put my promo code in.
I deposited and i forgot to put the promo code in and contacted Moon Bingo and they credited me with 15 free spins, which they didn't have to and I am soo happy they did that for me.
June 29, 2025
Unprompted review
Reply from Moon Bingo
Hello, John!
Thank you so much for taking the time to share your review with us! We are thrilled to hear that our customer support helped you and you had your problem solved.
At Moon Bingo, we are dedicated to offering our players the finest gaming experience and unparalleled support in resolving any issues you may encounter, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us!
Best regards,
The Moon Bingo Team.
What great customer service !
What great customer service !!
Emanuela , Maria , Mihali dealt with my query’s fast and efficiently!
I’m till waiting my winnings but I’ve been assured a couple of days to wait .
All in all a good experience
March 26, 2025
Unprompted review
Reply from Moon Bingo
Hi Maria,
Thank you so much for taking the time to share your review with us!
We're happy to hear that you have received the support you requested in a prompt and efficient manner.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Many thanks again for your positive review!
Regards!
Moon Bingo
Alin was very helpful resolved my…
Alin was very helpful resolved my situation straight away
February 1, 2025
Unprompted review
Reply from Moon Bingo
Hello Donna,
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At Moon Bingo, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with Moon Bingo is not only enjoyable but also memorable.
Thank you once again for choosing to play with us! Your support means the world to us!
Best regards,
Moon Bingo
Joined last week and made a Large…
joined last week deposited £50 won £1700 received my winnings next day
November 18, 2024
Unprompted review
Reply from Moon Bingo
Hello Gemma,
Thank you for taking to time to share your experience with us! We are continuously striving to improve our customers' experience on our site as well as out withdrawal times, and we are grateful for the opportunity to do so.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future.
Warm regards,
Moon Bingo Team
AN ABSOLUTE JOKE
Recently won over £2000 on this website. Went to withdraw and was asked to provide ID. supplied them with the following, passport photo, bank details, recent utility bill, birth and marriage certificate, every piece of ID I own. Still not paying out. Live chat requested a citizen card, looked into one of those and it provides less detail than I have already given them. I am now seeking advice from the Gambling Commission as I feel as if I'm being scammed
November 14, 2024
Unprompted review
Reply from Moon Bingo
Hello,
First and foremost, we regret any inconvenience you may have encountered due to our verification process. As a dedicated and respected operator in our industry, it is our responsibility to carry out regulatory checks for verifying our customers' details at various stages of their interaction with us.
These checks involve successfully verifying documents that adhere to both our internal guidelines and regulatory mandates, ensuring a secure and balanced gaming environment for all participants. We acknowledge the possible disruptions but remain committed to these measures for the benefit of our customers.
We're more than willing to examine your situation and strive for a swift resolution. We have contacted you privately to gather the required information.
Kind regards,
Moon Bingo.
SCAM, 0%chance of winning please read
THEY DO NOT ADD TICKET PURCHASES TO THE PRIZE POOL
You can like I did, purchase tickets, win the game, and win less than the amount you bought the tickets for. This is an absolute scam. then when queried they will tell you, you knew the prize pool before you bought the tickets. I bought £4.80 of tickets won the game and won £3.something. BE AWARE. After a long complaint, i got this response.
'I am truly sorry you feel this way. Kindly note I have only provided information that we have available. The prize is presented beforehand on each room, and it is only up to our players how much they want to spend on tickets.'
October 23, 2024
Unprompted review
Reply from Moon Bingo
Hello Michael,
We're sorry to hear that your time on our site hasn't been as pleasurable as anticipated, and if you've experienced any inconvenience.
Rest assured, though, that all our games' outcomes are entirely random, and we can't influence them. To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random.
Moreover, we are dedicated to ensuring our players are informed of all the details regarding the prizes available and how to play the games.
We'd be more than happy to take a look at your gameplay and, if it's feasible, share some helpful tips on how to have more fun and play for longer without needing extra deposits. We've reached out to you privately via Trust Pilot to ask for your account details so we can support you better.
Best wishes,
Moon Bingo team
ABSOLUTE JOKE MOONBINGO!!!!
ABSOLUTE JOKE MOONBINGO!!!!
WHAT A SCAM!!! THIS IS MY SECOND REVIEW AS MY WITHDRAWAL HAS STILL NOT BEEN ACTIONED OR VERIFIED NOW AFTER 3 WEEKS!!!
I HAVE SENT ALL DOCUMENTS REQUESTED AND NOW THEY ARE ASKING FOR THE SAME DOCUMENT AGAIN!!! JUST DRAGGING OUT MAKING PAYMENT!!!
EACH TIME I EMAIL DOCUMENTS A NEW CUSTOMER ADVISOR SAYS SOMETHING DIFFERENT!!!
THEY ASKED FOR PAYPAL STATEMENT AND WHEN THAT WAS SENT THEY AS FOR BANK STATEMENT ATTACHED TO PAYPAL!!! NOW THATS SENT THEY THEN SAY WE DONT NEED BANK STATEMENT WE NEED A PAYPAL STATEMENT!!
THIS COMPANY NEEDS TO BE HELD TO ACCOUNT!!! NO PHONE NUMBER TO CALL AND NO MANAGER TO CONTACT.
October 10, 2024
Unprompted review
Reply from Moon Bingo
Hello Lee,
We regret any inconvenience you may have encountered due to our verification process.
As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately via Trust Pilot to collect some more details.
Thank you for your understanding and cooperation.
Kind Regards,
Moon Bingo Team
Tried withdraw £2100 winnings and they…
Tried withdraw £2100 winnings and they have closed my account and refused my withdrawal. I sent them all id they needed but as bank is in my mums name but I solely use it as not able to open one I have used this bank account for years and always withdrawn from moon bingo to this account never been a problem or looked at I need legal advice
September 12, 2024
Unprompted review
Reply from Moon Bingo
Hi there,
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologies for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
www.moonbingo.com Team
Blocked account
Why have u blocked me account I would like someone to contact me I have sent emails and got ignored this is disgusting they way u treat people I have money on that account
September 5, 2024
Unprompted review
Reply from Moon Bingo
Hello Stacey,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience you have experienced regarding your account.
Please know that we are more than happy to investigate your case to see if we can get the matter resolved in a timely manner. We have reached out to you privately to collect some more details so we can assist you better.
Your satisfaction is important to us, and we appreciate your patience and understanding as we work through this.
Best regards,
www.moonbingo.com Team
AVOID AVOID AVOID AND AVOID!!
I won and they needed to verify my details before payout. Fair enough.
Passport provided as requested. Then the passport next to my gace provided. Driving license provided.
The problems started when I couldn't provide a copy of my card as it is a virtual card.
Not to worry. They said I could provide a bank statement. Bank statement sent.
Sorry, we can't accept it, as it's a joint account. So....how else can I verify myself? Surely a joint account can be used to make deposits? What a joke!
They said to send a bank statement with the transaction on. I had to wait for the bank transaction to come through.
They then ask for a screenshot of my virtual card! I've provided the alternative evidence as requested, and now they're asking for more? I can't provide this as the app doesn't allow screenshots for security reasons!
4 times they asked me for my physical card! You send an email, and somebody different replies each time. The responses tale 3 working days, so imagine how frustrating this is.
Ever since I said I'd make a complaint, I've not had a response. Nearly 2 weeks later. I've sent 4 emails and just being ignored. Over 1 month I've been waiting for my money!
Stay away from this site and company!! I use the same documents to verify elsewhere with no issues. This is a complete scam so you can't withdraw winnings and they get to keep them!!
AVOID AVOID AVOID!!
July 11, 2024
Unprompted review
Reply from Moon Bingo
Hello Aaron,
We regret any inconvenience caused by our verification process. As a diligent and respected entity in our field, we must perform regulatory checks to confirm the details of our customers periodically throughout their interaction with us.
These procedures require documents that adhere to our internal criteria and regulatory mandates, ensuring a secure and equitable gaming setting for everyone.
We are keen to address your concerns and expedite a resolution. We have reached out to you privately to gather additional information. Your patience and cooperation are greatly appreciated.
Warm Regards,
www.moonbingo.com
Not give one
Shut down my account as moonbingo.com are the worse!!!! You don't win it's just a grabbing money website. AVOID AVOID AVOID. SHAME ON YOU!!!!!
July 28, 2024
Unprompted review
Reply from Moon Bingo
Hello Elizabeth,
We apologize for any inconvenience you may have encountered or if your experience on our site did not meet your expectations.
We recognize that a lack of success in the games can be disappointing. Please be reminded that the outcomes of our games are completely random and beyond our control. The fairness and randomness of our games are consistently verified by an independent authority.
We would be happy to examine your gameplay and provide tips, if feasible, to enhance your enjoyment and extend your playtime without additional deposits.
We have contacted you privately to gather your account information and provide further support.
Warmest Regards,
www.moonbingo.com
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