Unfortunately, my MR steam generator iron stopped working after 22 months. Contacted Customer Services by email and was dealt with by Jack who was professional and efficient throughout. After followi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The matching 'Clay' 4x slice toaster, microwave & kettle are the first matching kitchen appliances I have ever had. Not bad for an old lady of 72! However,they were soooooo worth waiting for. I... See more
Company replied
I first made contact by telephone, reporting a faulty bread maker. My call was taken by Jack in Customer Services, a person who listened, was polite and efficient. After that everything was dealt wi... See more
Company replied
Great iron, unfortunately broke - heating element went, but as was within warranty MR replaced. Process was so easy, clear and efficient, very satisfied with service and would recommend and but again... See more
Company replied
Company details
Written by the company
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contact info
, , , United Kingdom
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Morphy Richards customer services Spoke to customer services regarding…
Spoke to customer services regarding my bread maker not making the bread any good ?
after receiving a email regarding how to check the product out and check out several things it turned out my yeast was out of date I was using strong flour NOT strong bread flower so off I went to the shops purchased the correct ingredients and HELLO my bread was CNN perfect 🤣
Thank you JACK from Morphy Richards
Douglas
November 10, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely 5-star review! We're so pleased Jack was able to help you get to the bottom of the issue and get your bread maker producing perfect loaves again! Sometimes it's the little things that make all the difference. We'll be sure to pass your kind words on to Jack. Happy baking, and thank you for choosing Morphy Richards! 😊
Advertisement
Excellent Customer Support
I have had the Morphy Richards power steam elite iron for a couple of years now, and have been very happy with it's performance. It developed a fault pump, which Jack in the customer support department responded to very quickly, once establishing it was not a fault that could be rectified with the trouble shooting tips they immediately organised for a replacement to be sent out. First class customer service, so very happy and will therefore not hesitate to purchase Morphy Richards appliances in the future!
November 10, 2026
Unprompted review
Reply from Morphy Richards UK
Excellent Customer Support
I have had the Morphy Richards power steam elite iron for a couple of years now, and have been very happy with it's performance. It developed a fault pump, which Jack in the customer support department responded to very quickly, once establishing it was not a fault that could be rectified with the trouble shooting tips they immediately organised for a replacement to be sent out. First class customer service, so very happy and will therefore not hesitate to purchase Morphy Richards appliances in the future! 😊
Excellent Service I’ve had very positive experience when…
I’ve had very positive experience when I needed to contact Morphy Richards regarding a problem I experienced whilst using a slow cooker. It was dealt with speedily & to my complete satisfaction. I would have no problem in choosing Morphy Richards in the future
November 9, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your lovely feedback. We're delighted to hear that our customer service team was able to resolve your slow cooker issue quickly and to your complete satisfaction. Your kind words are greatly appreciated, and we look forward to welcoming you back to Morphy Richards in the future!
Faulty product out of guarantee but…
Faulty product out of guarantee but very helpful and agreed to significant discount on replacement. Quick and efficient response.
November 5, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your 5-star review! We're sorry to hear your product developed a fault, but we're pleased we could offer a helpful solution. It's great to hear you were happy with the support received and found the process quick and straightforward. We really appreciate your feedback and continued support.
Steam Iron stopped working under…
Steam Iron stopped working under extended warranty - Morphy Richards customer service were excellent, the complaints procedure was rigorous, fair and speedy resulting in a replacement being quickly provided, many thanks to the diligent Millie for her help.
November 3, 2026
Unprompted review
Reply from Morphy Richards UK
We're delighted to hear that Millie provided such excellent support and that your claim was handled fairly and efficiently. We'll be sure to pass your lovely feedback on to Millie. Thank you for your continued support and for choosing Morphy Richards!
Advertisement
Excellent personal communication and a…
Excellent personal communication and a real willingness to deal with my issue.
Customer service at its very best!
Lorraine
November 5, 2026
Unprompted review
Reply from Morphy Richards UK
We're delighted to hear that you received such excellent service and that your experience was a positive one. We really appreciate your kind words and will be sure to pass your feedback on to the team. Thank you for choosing Morphy Richards!
Impressed/Frustration
I was impressed on how easy it was to order a replacement Coffee Pot. However, not impressed when it arrived broken! Not enough bubble wrap and no outing packaging for transit. Also, a larger identifing lable and coloured RED indicating glass may help.
Found the return process frustrating because the system would not allow me to complete the upload. Despite following thier instructions to the letter. After contacting a "Human" (Jack) via their Chat system we were finally able to resolve the issue by email. Hopefully, a new coffee pot will arrive in one pieice in 2-3 days time.
November 5, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your feedback. We're sorry to hear that your replacement coffee pot arrived damaged and that you experienced difficulties with the returns process. We appreciate your comments regarding the packaging and handling labels, and will ensure these are passed on to the relevant team. We're pleased Jack was able to assist and get things resolved via email. We hope your replacement arrives safely and that you're able to enjoy your coffee pot soon. Thank you for your patience.
Replacement steam generator iron
Unfortunately, my MR steam generator iron stopped working after 22 months. Contacted Customer Services by email and was dealt with by Jack who was professional and efficient throughout. After following his trouble shooting advice to no avail, a new appliance was recieved within a few days. The whole process took one week. Very pleased with Jack’s handling of our issue.
November 5, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely 5-star review! We're delighted Jack was able to assist and guide you through the troubleshooting process before arranging a replacement. It's great to hear everything was resolved so quickly and smoothly. We'll be sure to pass your kind comments on to Jack. Thank you for choosing Morphy Richards. 😊
Purchased MR microwave oven from Argos
Purchased MR microwave oven from Argos. Internal measurements were not as advertised. Contacted Argos & MR. Argos looking into it. MR - not at all interested. Says it is produced by Argos so nothing to do with them. Email was quite rude actually. As it is using their brand name I thought they would be a little less negative. Will remember this next time I purchase any appliance.
November 4, 2026
Unprompted review
Reply from Morphy Richards UK
We're sorry to hear that you're disappointed with your experience.
To clarify, while the microwave carries the Morphy Richards brand name, it is manufactured and supplied by Argos under a licensing arrangement. As such, Argos is responsible for the product specifications, manufacturing and aftersales support for this particular model.
We appreciate that this may not have been the response you were expecting, but we do need to ensure that product concerns and or questions are directed to the appropriate party with the ability to investigate and resolve them.
We understand your comments regarding the tone of our correspondence and regret that you felt it was negative. This was not our intention. We hope Argos is able to investigate the discrepancy you've reported and provide a suitable resolution.
Advertisement
The service was excellent with very…
The service was excellent with very good communications
We had very quick replies and a decision regarding a replacement Soup Maker was made quickly! We will use them again !!
November 2, 2026
Unprompted review
Reply from Morphy Richards UK
We're delighted to hear that you've been so pleased with the service and communication provided by our team. It's great to know we were able to respond quickly and reach a decision on your Soup Maker replacement without delay. We really appreciate your kind words and look forward to welcoming you back in the future! 😊
Great customer service
Great customer service. Good communication quick to reply, and help find solution.
Thank you
October 27, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review! We're so pleased to hear that you've had such a positive experience with our customer service team. It's great to know our communication was prompt and that we were able to help find a suitable solution. Your feedback is greatly appreciated! 😊
Great response from customer service…
Great response from customer service good communication throughtout item was replaced very quickly. Thankyou.
October 27, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely 5-star review! We're delighted to hear that you've been pleased with the communication and level of service provided by our customer service team. It's great to know your replacement was arranged so quickly. Thank you for taking the time to share your experience. 😊
Steam generator iron
I telephoned the company, my call was answered immediately. I had a problem with my steam generator iron. I spoke to Jack who was really helpful and polite. He emailed me with instructions what I needed to do next.
October 30, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful 5-star review! We're delighted to hear that Jack was able to assist you and provide clear guidance on the next steps. We'll be sure to pass your lovely feedback on to him. We pride ourselves on providing helpful and friendly customer service, so it's fantastic to know this was reflected in your experience. Thank you for choosing Morphy Richards! 😊
Advertisement
Very helpful customer service
Very helpful customer service, had a fault with our Espresso machine after almost 2 years of use so I raised this with customer service and Millie dealt with the issue very quickly - thanks again.
November 2, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely review 😀. We're sorry your espresso machine developed a fault, but we're delighted Millie was able to help and resolve the issue so quickly. We'll be sure to pass your kind feedback on to Millie, who I'm sure will be thrilled! Thank you for choosing Morphy Richards 😊.
Excellent customer service
Excellent customer service staff who responded quickly and efficiently. Issue was resolved way beyond our expectations.
October 23, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic review 😀, We're delighted our team was able to resolve your issue so quickly and efficiently, and even exceed your expectations! Thank you for choosing Morphy Richards 😊.
Representative Jack.looked after me…
Representative Jack.looked after me very well indeed nothing was too much trouble.
as always I will be using m.richards in future and recommend to friends and family.
I bought the new slow cooker after having had a previous one for a no of years.eventually one of the handles broke.
Thank you again.
R.D
October 28, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful review 😊. We're delighted Jack looked after you so well and made sure nothing was too much trouble. We'll be sure to pass your lovely feedback on to him! It's fantastic to hear you've been a loyal Morphy Richards customer over the years, and we hope your new slow cooker serves you just as well as your previous one. Thank you for your continued support and for recommending us to your friends and family 😀.
Extremely Disappointed with OTG Purchased from Amazon invoice no SBOB-90744
I purchased this OTG in 2025, and my experience with this product has been extremely disappointing. The heating quality is very poor, and the results are absolutely unsatisfactory. Food does not cook or bake properly, and nothing turns out the way it should. The overall performance is far below my expectations.
I regret purchasing this product. An OTG is supposed to make cooking and baking easier, but this one has only caused frustration and wasted my time and money.
I strongly regret this purchase and would not recommend this product to anyone. The company needs to take customer complaints seriously and improve its product quality. Customers work hard for their money and deserve a product that actually performs as advertised.
I expected much better quality, but unfortunately, this product has been a complete disappointment. Please take responsibility for the poor performance and provide a proper solution to dissatisfied customers.
October 29, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to leave your review.
We're sorry to hear about your disappointing experience. However, we would like to clarify that your review appears to have been posted against the incorrect business.
Morphy Richards UK operates separately from the company licensed to use the Morphy Richards brand in India. The product you have described is not part of our UK product range, and we have had no involvement in its manufacture, sale or aftersales support.
We previously reached out through Trustpilot to request further information so that we could help direct you to the appropriate company in India. Unfortunately, we have not yet received a response.
We completely understand your frustration and appreciate your right to share your experience. However, as your complaint relates to a separate business, we would kindly ask that you consider removing your review from our UK Trustpilot profile and directing it to the company responsible for your product.
We're still more than happy to help point you in the right direction should you wish to respond to our request.
Advertisement
Lasted less than a year
Might as well have put my hard earned cash in the dustbin, this so called easy to use Morphy Richard’s Soup makers, the preparation for fresh food soup making is not so simple as it sounds, and if you don’t stick to the rigid demands of preparation the bottom of the soup maker will burn, it will also trigger the safety mechanism and stop the process, I have had two of these and it’s practically impossible to get the ingredients perfect, tried claiming on the warranty and that’s even more demanding than trying to make a bowl of soup, so not only did the £60 go down the drain, the two Morphy Richard’s soup makers less than year old went for recycling, my advice stick to a canned soup.
This in up date on the reply from Morphy Richard’s the first soup maker we purchased stopped after 10/11 months,we took it back to B&M who replaced it with no issues just a straight swap not 10 questions what type of fresh produce has been used, how has the appliance been cleaned has it been maintained correctly etc and the list goes on, that was only three questions out ten that Morphy Richard’s wanted to satisfy and prove that there products are basically fault free. And just to give some more information this is not an isolated case B&M said they had had a few back with the same issues. Regarding the Warranty receipt from B&M if I would have been able to provide the receipt but not register the appliance you would no doubt refused a replacement, as I have previously stated you obviously don’t want any honest truths published, had you taken the sensible option which I suggested earlier you could have had the appliance back willingly to put it through your rigours of fault finding, and of course your stringent quality checks, but you declined my offer which speaks volumes.
October 30, 2026
Unprompted review
Reply from Morphy Richards UK
We're sorry to hear that you remain dissatisfied. However, we feel it's important to clarify that your warranty claim was not rejected, nor were you refused assistance.
As previously explained, we requested specific information about the ingredients used, quantities, preparation method and maintenance, alongside photographs of the heating plate. This information is essential to enable us to assist further. Despite our requests, the necessary information was not provided, meaning we were unable to complete our investigation or establish whether a manufacturing fault was present.
Furthermore, although you confirmed that your appliance had been registered, you were unable to provide proof of purchase to verify the original purchase date and confirm warranty eligibility. We even advised you to contact the retailer to obtain a copy or alternative proof of purchase so that we could progress your claim.
We therefore feel it is unfair to suggest that we put obstacles in the way of your warranty claim or are unwilling to honour our obligations. We have a responsibility to investigate reported faults properly, and this requires customers to provide the information reasonably requested.
We appreciate that this is not the outcome you wanted, particularly given your experience with two appliances. However, we cannot reasonably be expected to confirm a manufacturing defect or approve a warranty claim without the necessary information to assess it.
Our offer to review your concerns remains open should you wish to provide the outstanding details.
We have a Morphy Richards iron which is…
We have a Morphy Richards iron which is under warranty, the service provided for an every day appliance that is needed is shocking. It’s takes 3 days to get a reply and every other email after that, we are no nearly 2 weeks without a iron and still waiting a response to a iron that they need to replace or send a engineer out to fix.
October 29, 2026
Unprompted review
Reply from Morphy Richards UK
We're sorry to hear about your experience and understand how frustrating it can be to be without your iron while awaiting a resolution.
Unfortunately, we're unable to locate any correspondence using the limited information available. We've requested some further details from you so that we can locate your communication and investigate this matter further.
We'd also like to clarify that our automated acknowledgement advises customers of our expected response times, and we are currently responding to all enquiries well within these timeframes.
While we appreciate that you are keen to have this matter resolved as quickly as possible, our current response times remain within our stated service levels.
Once we receive the requested information, we'll be able to locate your correspondence, review the circumstances and assist you further.
Great kettle and toaster
Great kettle and toaster. The light on the kettle unfortunately stopped working after a few months, but customer service has been amazing. I reported the issue yesterday and received a replacement today!
October 28, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic review 😀. We're sorry the light on your kettle developed a fault, but we're delighted our team was able to arrange a replacement so quickly and have it with you the very next day! It's wonderful to hear you're enjoying your kettle and toaster and that our customer service lived up to your expectations. Thank you for choosing Morphy Richards 😊.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.