Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around). Once we had s... See more
Company replied
Location
Switch locationWhistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB
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See what reviewers are saying
From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... See more
Company replied
Great experience made very easy by the staff especially Michal first day looking for our car didnt think we’d find one we were 100.% happy with but we did thanks to Michal very professional answered a... See more
Company replied
I was assisted by Marcin.. all questions answered, explain properly about finance options. Very approachaeble. Everthing is done quickly. And U really like the car. All in all 10 out of 10.
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, United Kingdom
- 01977 712881
Over 1000 new cars every week
4.6
Excellent
853 reviews
Asks customers to review
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Poor service and mechanical fault on car
Bought a car end of July but has a problem with gearbox/clutch transmission mount?
Was told to go though spectrum insurance was sent to 2 garages one said needed new gearbox other said transmission mount was sheered off.
Got the transmission mount fixed but still has a clunking noise when Changing gear lifting clutch up whist driving? Puma st
Not much help at motorpoint endless calls trying to get though passed to spectrum fed up of been on phones to garages aswel
Motorpoint sold me a car with a fault
Also still waiting for V5 document after 6 weeks as salesman entered wrong postcode on online form
Very disappointed with service
Stressful time after getting car 😢
August 31, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Stolen belongings after poor review
I bought my first car from Motorpoint. Before collecting the car, they promised they would make is as perfect as possible, such as removing the stains from the back seats, clean the indicator lights.
When we picked it up, the stains were still there and the indicator lights hadn’t been touched. We were then told that the valet manager had refused to sort them out. I was really taken aback because the things they had promised were easy jobs, but I still went ahead and took the car because I hadn’t bought it for its cleanliness. Once I was home, we noticed they had also left rubbish in the car from the previous owner, such as sweet packets and crumbs, suggesting the cleaning team did nothing. Promises had been made and I was extremely disappointed.
After I left a poor review, they asked for the car back to give it another clean and, what felt like, an attempt to fix their review. I had bought brand-new mats and learner plates for the car, but when we collected it again, both the mats and learner plates were missing.
I contacted Wendy multiple times about this and received no response, so I eventually had to ring. Her response was, “Well, I haven’t had an email.” I asked her to contact the team who cleaned the car because the mats and plates were brand new, clearly belonged to me and had been bought elsewhere. It has now been over a week and I still haven’t heard anything back.
Honestly, I think it is disgusting, and because it happened after I left a poor review, it felt targeted. I have now had to go out and buy more learner plates and mats. They had also stuck stickers onto my car, which I then had to take elsewhere to be cleaned just to get them off.
This was my first experience of buying a car and should have been exciting, but instead I was left disappointed, ignored and out of pocket. Absolutely disgusting customer service
August 30, 2026
Unprompted review
Reply from Motorpoint - Castleford
Hi Francesca,
Thank you for taking the time to leave us your feedback. I'm very sorry to hear of the concerns you have raised and can assure you that Motorpoint have taken the time to investigate your complaint in its entirety. We pride ourselves on our customer service here at Motorpoint and i'm genuinely disappointed to learn that you feel we have let you down on this occasion.
After a thorough internal review i can confirm that your vehicle arrived at our Castleford store without any learner plates on the exterior. Honesty is one of our core values as a business and i would like to take this opportunity to re-assure you that our team would never steal from a customers vehicle, nor would Motorpoint allow this to happen.
Unfortunately As your concerns were raised over a month after your re-clean, Motorpoint would not look to contribute towards any replacement items on this occasion.
If you have any additional concerns or wish to discuss your complaint in more detail, please do not hesitate to contact us.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
The store sold my sister a dodgy car
The store sold my sister a dodgy car, didn’t fulfil their legal obligations to repair a car that was faulty when sold. They do whatever they can to say it’s not covered by warranty and force you to investigate and repair problems on your own expense, and fob you off with any excuse.
Shocking service, would never ever use again.
Manager and customer service team are probably just following the poor instructions from head office but they have no clue about the laws and the obligations they should follow.
Avoid buying unless you are 100% confident the car has no problems.
Make sure you never buy as a cash buyer, and use car finance so you’ve got someone on your side to deal with them.
Only positive is that the price was ok.
---
Edit: it's hardly surprising Kayley can't find the order details, it explains why she's not responding to our emails or refunding my sister the money she's owed.
Only interested when it's a public review, brilliant, it's a bit too late for that. Sorry.
January 5, 2026
Unprompted review
Reply from Motorpoint - Castleford
Hi Liam,
Thank you for taking the time to leave us your feedback.
I'm very sorry to hear that you have had a negative experience with us and would of course be happy to investigate this further. Unfortunately, I am unable to locate any order details using the information provided, however if you are able to contact us directly I will endeavour to review your concerns as a matter of urgency.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I was assisted by Marcin.
I was assisted by Marcin.. all questions answered, explain properly about finance options. Very approachaeble. Everthing is done quickly. And U really like the car. All in all 10 out of 10.
August 20, 2026
Reply from Motorpoint - Castleford
Good afternoon,
Thank you for taking the time to contact us in regards to your recent purchase. I'm delighted to hear that Marcin was able to support you throughout your car buying journey and cant wait to share your comments with him.
Thank you for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Reply from Motorpoint - Castleford
Hi Tony,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had such a positive experience with us and would be happy to share your comments with everyone involved.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I went to look for a first car for…
I went to look for a first car for myself , I have the salesman my budget and he found the car I was looking for. Ordered there and then.
Fast and easy transaction without the pressure of being sold extra products 👍👍👍
August 16, 2026
Reply from Motorpoint - Castleford
Hi Mark,
Thank you for taking the time to leave us a positive review.
We're so pleased to hear you found the car you were looking for within your budget. It's wonderful that you had a fast, easy, and pressure-free transaction!
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great experience
Great experience, wasn't hassled. I knew what i was coming for.
The salesman was helpful
Service was A+
Price very good
July 31, 2026
Reply from Motorpoint - Castleford
Hi Mags,
Thank you for taking the time to leave us a 5* review! I'm so glad to hear that you had a positive experience in store and cant wait to share your comments with our lovely team.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
First class experience!
Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around).
Once we had seen a suitable car we spoke with Kareem Pilgrim who was professional, polite and courteous. Nothing was too much trouble.
August 10, 2026
Reply from Motorpoint - Castleford
Hi John,
Thank you for taking the time to leave us your feedback. I'm so glad to hear that you enjoyed our hassle free car buying environment and will be sure to pass your lovely feedback onto Kareem.
Thank you again for your business, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Reply from Motorpoint - Castleford
Hi Betty,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that you were happy with the condition of your new vehicle.
Thank you for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Reply from Motorpoint - Castleford
Hi Andy,
Thank you for taking the time to contact us in regards to your recent purchase. I'm glad to hear that our lovely team were able to help make the process easy for you.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Buying car from Motorpoint Castleford
Experience of buying the car from
Motor point was smooth and professional.
Marcin dealt with us brilliantly and kept us informed of everything and everything we had to do.
Great service. Thank you.
August 8, 2026
Reply from Motorpoint - Castleford
Hi Gareth,
Thank you for taking the time to leave us a 5* review! I'm so glad to hear that Marcin looked after you so well and will be sure to pass your lovely comments on to him.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
they where great and easy to deal with
they where great and easy to deal with, I was very inprest with Josh Abell not to pushy and helped me a lot.
August 12, 2026
Reply from Motorpoint - Castleford
Hi Stephen,
Thank you for taking the time to leave us your review. I'm thrilled to hear that Josh was able to support you throughout your car buying journey and help to make the process as easy as possible!
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I have had the car 4 days
I have had the car 4 days. Everything is great, just now. The car looks, sounds and feels good.
August 11, 2026
Reply from Motorpoint - Castleford
Hi Wendy,
Thank you for taking the time to leave us a 5* review! I'm delighted to hear that you had a positive experience in store and that you are enjoying your new vehicle.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Reply from Motorpoint - Castleford
Good Afternoon,
Thank you for taking the time to contact us in regards to your recent experience. I'm glad to hear that our fantastic team were able to make your car buying experience so easy.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
My rating would have been higher
My rating would have been higher, but after a couple of days I realised my front screen wash didn't work and was filling up my bonnet. This should have been checked!
August 3, 2026
Reply from Motorpoint - Castleford
Hi Paul,
Thank you for taking the time to contact us in regards to your recent experience. I'm very sorry to hear that you have identified that your wipers are not functioning as expected and will of course ensure that your feedback is addressed with our preparation team. I would also like to extend our sincere apologies for any inconvenience this situation may have caused.
I can see that you have contacted our customer care team to report your concerns, however if you require any additional support from store please do not hesitate to contact me directly.
Thank you again for your business, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great service from start to finish from…
Great service from start to finish from Niall at the Castleford branch.
July 27, 2026
Reply from Motorpoint - Castleford
Hi Micheala,
Thank you for taking the time to leave us a 5* review! I'm delighted to hear that Niall was able to support you throughout your car buying journey and will be sure to pass your comments on to him.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Plenty of cars to choose from.
Plenty of cars to choose from. Very helpful staff. I would certainly recommend Motorpoint to anyone looking for a new car.
July 29, 2026
Reply from Motorpoint - Castleford
HI John,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that our lovely team were able to look after you so well and cant wait to share your comments with everyone involved.
Thank you for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Beat place to buy your next car
From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the exact car I was after and I’m delighted with it. I would recommend Motorpoint and particularly Niall to anyone looking to buy their next car.
July 27, 2026
Reply from Motorpoint - Castleford
Good Afternoon,
Thank you for taking the time to leave us such wonderful feedback. I'm thrilled to hear that you had a positive experience with Niall and will be sure to share your comments with him.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Castleford
Always great service from Castleford, we don't go anywhere else for our cars now. A big thank you to Matthew who was very helpful throughout the process.
July 27, 2026
Reply from Motorpoint - Castleford
Hi Linda,
Thank you for taking the time to leave us your lovely feedback! I'm glad to hear that Matthew was able to support you throughout your car buying journey and cant wait to share your comments with him!
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
great service
great service, good range of vehicles to pick from and a great deal.Michal was really helpful
July 28, 2026
Reply from Motorpoint - Castleford
Hi Ian,
Thank you for taking the time to leave us a 5* review! I'm thrilled to hear that Michal was able to support you throughout your car buying journey and would be happy to share your comments with him.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
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