Motorpoint - Maidstone Reviews 

The fist time I’ve ever brought a car from a dealer and there is no sales pitch or hassle they let you view cars on your own
Great service

I had missed out by hours on two cars at Motorpoints Swansea and Newport, which as a disappointment, but at Motorpoint Newport Michael Cartlidge went out of his way to source a similar car and reserve it for me at Motorpoint Maidstone. Going to Maidstone was quite a trek, but the Maidstone staff were polite and helpful in arranging a trial run, and also steered me through making the payment using my laptop (I don't use banking apps). Waiting was comfortable, with coffee provided for me and my wife, and water for my sheepdogs. The car has driven well back from Maidstone and up to Scotland.

Was friendly and informative experience buying a car from this company in Maidstone. Fin was an excellent salesman and was easy to talk to. Also Chris was outstanding and very helpful to give me key information on electric cars.

Professional and swift transaction. Good selection of cars.

Sold my car to them for a very good price, they paid the full valuation.Quick and easy process and the money was paid straight into my bank. No hidden selling fees. Overall positive experience with friendly helpful staff. Would definitely recommend 👌

From start to finish, the process was made as easy and pleasant as possible. The staff very friendly ànd helpful throughout.

A very pleasant helpful agent
Nothing was too much trouble.

Excellent staff very knowledgeable will recommend to others

This is long but in your own interest I beg you to read this : I bought a Jaecoo 5 EV Luxury from Motorpoint and at first they were attentive and your own portal keeps you informed up to date BUT be careful after they offered me a good price on my PX and I was pleased and didn’t attempt to knock down the price of J5
I had some finance which was through Black Horse and that was easy and seamless they got their commission £500 odd happy days STOP THERE!
So it should have been they had given me their lowest px price so thought all was ok. Collection Day a nightmare! I had been unable to drive for a long period and omitted a service the garage I purchased from Barnes had gone bust and MG was closed (px) I got the AA and they did a 2 year service Motorpoint said it would void the manufacturer guarantee but apparently it doesn’t affect the cars main running battery, there was a dent that I didn’t even notice until then. They deducted nearly £3500 off because I had set my heart on the new one so with a huge lump in my throat I took it on the chin. Ok then to rub salt into the wound the actual hand over of the new car was non existent this might sound sour grapes but no. On the J5 it is bustling with technology and was one of the draws to it, it needs a registered App to really get the potential the lady setting it up could not do it and hinted her BMW was easy. She said have a play around with it when you get home! I was only given the keys and not shown a thing
With the app it needed the VIN number which was on their portal and needed an engine number which they should have known the following morning I contacted them for this and someone from head office said he sent the request to Maidstone and they will contact me, this is now 5 days at writing and no answer, their after sales is terrible these are all true facts and not sour grapes I am just asking you to be careful

I was very anxious for my appointment and Izzie and the lady on reception and were very understanding. The process of selling my car to them was simple provided you have all the correct documents which I did. They offered me a fair price which i accepted. Izzie was fantastic and very informative. I accidentally left my dashcam in the car and Izzie allowed me to collect it the following day. Happy customer, great service , thanks Izzie and the coffee there was just a good 😀😀

Unbeatable value. I wanted a specific vehicle with low milage and within my budget. I had looked locally. Nothing. They had my exact requirement but in another location. They transported it for me. Prepared it. After an inspection and test drive I drove it home 90 minutes after first actually seeing it. Very friendly and helpful staff. Unbeatable value.

It was a great experience and our Advisor Charlie was very helpful and answered all our questions. Would give 10/10 in our experience and would recommend. This my third car from Motorloint and would recommend them.

Customer service was relaxed and no pressure for sale , quick and easy. Chose , brought drove away

We had a great service from the team a special mention to Ellie Muncaster who after a trying morning due to the previous company we bought the car we were part exchanging were unwilling to send one of our services. Ellie took it upon herself to sort out the situation of which we were very grateful for. Thank you

Very relaxed environment where we could spend our time without being hassled to buy, I didn't actually visit to buy a car that day as I was just looking to see what kind of car I'd like but I felt comfortable and I've ended up with a fantastic Volvo. I'd very much recommend Darcy and the team

Ellie was brilliant from start to finish..the whole process was seamless !

Buying process made simple.
Car ready on the day and time agreed.
Assistance given to quickly sort road tax out.
Fella that soted it out very friendly.

Just sold my car to Maidstone MP. Great service, and I was offered best price by a mile! Big thanks to ‘Izzy’ who dealt with me at the dealership.
Highly recommended. *****

Staff very efficient

Fantastic, seamless experience from start to finish!I recently sold my car to Motorpoint Maidstone and cannot thank the team enough. The entire operation was incredibly simple and went completely seamlessly. Every member of staff I dealt with in the office was pleasant, helpful, and professional. Best of all, they gave me 100% of the money that was originally estimated on their online form—no hidden deductions or haggling. I am very, very pleased with the service and want to say a big thank you to the fantastic staff at the Maidstone branch. Highly recommended!