Stress free car uplift paperwork completed easily. Loved the showroom modern and free drinks while we waited in reception. Staff were kind and attentive. Reception were helpful on arrival. Vehicle... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have purchased vehicles from motorpoint on several occasions and have always been very happy with my purchases. This time was no different and I was treated very well by the sales person who helped... See more
Right from the start, when speaking to the online sales team, to then going into the branch. I was given the contact name of my salesperson. Who was Vinnie. He was very helpful and polite. Talked me t... See more
From start to finish every One was so helpful and friendly . Even after pick up dash cams were forgotten to be given but once spoke to some one couldn’t be more helpful and had them delivered to me al... See more
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Motorpoint Chartwell Drive Derby, DE216BZ, Derby, United Kingdom
- 01332 426351
- customercare@motorpoint.co.uk
- motorpoint.co.uk
Over 1000 new cars every week
4.6
Excellent
29K reviews
Asks customers to review
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Absolutely great from Joe hallewell the sales…
Absolutely great from Joe the sales executive from start to finish in regards to purchasing a car 10/10
June 29, 2026
The staff gave me space to look around…
The staff gave me space to look around and ask questions without hovering. When I did need help, they were clued-up on the VW and ran through all the features.
July 4, 2026
Excellent service
June 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent overall experience
An excellent variety of vehicles to chose from Tom was extremely helpful with our needs and vehicle we wanted a very easy pleasant experience would definitely recommend you ask for him on arrival
June 28, 2026
Reply from Motorpoint
We're so pleased to hear you had such an easy and pleasant experience! We're glad that Tom was helpful and that you found a great variety of vehicles. We appreciate your recommendation.
Thank you
Motorpoint Widnes
Used Motorpoint for my last two cars so…
Used Motorpoint for my last two cars so naturally thought of them when buying the third. Not disappointed- still a great experience and bought another great car. I’m really pleased. Each car I’ve had from them has lasted me around 9 years and had a good re-sale value. Much better than buying new. Thank you Motorpoint Swansea you were very kind and patient.
July 4, 2026
Positive experience
Very nice experience from start to finish no pressure to buy relaxed atmosphere.
July 2, 2026
Easy to contact by phone
Easy to contact by phone, real people and not AI. Great customer service in store and a friendly straightforward service
July 4, 2026
Super organised and helpful from start…
Super organised and helpful from start to finish. Special shout out to lewis at widnes who was brilliant and helped me sort everything to ensure collection was smooth! Love my Aygo X! Thank you!!
June 29, 2026
Reply from Motorpoint
We are so pleased to hear about your excellent experience! It's wonderful that our team was so organised and helpful from start to finish, ensuring a smooth collection. We're delighted you love your new car!
Thank you
Motorpoint Widnes
Dreadful signed in for 4 years
Dreadful signed in for 4 years, salesman didn’t do anything, £1200 commission (has to be disclosed nowadays), completely ignored my emails as did the company, I signed for the car my problems my issues, their expert mechanics could not see scratches, paint missing, holes so my fault my bad never shop here again simply not good enough
April 1, 2026
Unprompted review
Great service
I went to the Ipswich branch after seeing car on the website I liked. I was greeted by Cameron who was very friendly and helpful. He arranged for the car to be transferred to Ipswich and contacted me when it arrived. I went down to take a look and was pleased with my choice and made the purchase. For this I was helped by Declan who again was was helpful and friendly. I found everything from start to finish really straight forward.
July 1, 2026
Reply from Motorpoint
We're so pleased to hear about your positive experience! It's wonderful that our team members were friendly and helpful throughout the process. We appreciate your feedback and hope you enjoy your new car!
Thank you
Motorpoint
Supportive staff without the hard sell
I visited Motorpoint in Portobello on Saturday 13 June. The showroom was recommended to me by a friend for the low-pressure support that they received to find a car. The saleman who welcomed me, Lewis Threlfall, could not have been more helpful. He gave me lots of support, provided useful information and listened to what I was looking for without an agenda. I had full freedom to look at the cars that interested me and take my time. Having had this experience, I would recommend Motorpoint in Portobello to anyone who is looking to shop for a car without the hard sell. Thanks so much for all your help, Lewis!
June 13, 2026
Unprompted review
pleasure to buy
There was no pressure into buying the car it was very relaxed and friendly staff
July 2, 2026
The staff were great
The staff were great. They were helpful, polite and friendly. The facility is lovely and we love the car we purchased.
July 3, 2026
Very helpful no hard sell which is what…
Very helpful no hard sell which is what I wanted would definitely recommend.
July 3, 2026
Reply from Motorpoint
HI Vikki,
We're so pleased to hear you found our approach helpful and appreciated the no-pressure experience. Thank you for your feedback.
Kind regards
Motorpoint Sheffield
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