Motorpoint - Norwich Reviews 

Excellent service all relevant details fully explained
Would definitely recommend

We arrived at motorpoint, they were friendly and so helpful but also gave us our time to look around the cars. Savannah was really helpful and very professional with our purchase of our car..Other team members also were happy to help with anything too. Will not hesitate to come back.

Very good service pick a car , if you find a better one before pickup date they will oblige you if they can so yes 10/10
Staff very good

Good sales, but shocking post-sale service.
​My overall experience with Motorpoint has been terrible, and I strongly advise anyone to think twice before buying here. I will never buy anything from them again.
​The only positive:
The buying process was stress-free. No sales pressure, plenty of time for a test drive, and the younger staff members were relaxed and easygoing.
​The reality after the sale: ABSOLUTE ZERO COMMUNICATION.
The moment you sign, everything changes. Their post-sale communication is non-existent. They constantly promise callbacks but never deliver. During my multiple visits to chase them (a massive waste of my time and energy), they tried to act polite, but you could tell they just wanted to get rid of you.
​I experienced numerous issues, but here are the main ones:
​Dirty car & ignored window defect: At handover, the car was dirty, so I had to return days later for a valet. I also reported a broken window button (leaving a note in the car and reminding reception). They said it would take 40-60 minutes. I returned 1.5 hours later; the cleaning was poor, and the window hadn't even been looked at. Only after I complained did they take the car and fix it in 15 minutes. It was an easy fix, but they chose to ignore it and waste my time.
​Sold with a dangerous tire: Just 1.5 weeks after purchase, the car failed its MOT due to a damaged tire. Motorpoint tried to blame me, but I proved this defect was already flagged as an MOT advisory a year earlier. Only then did they agree to pay for the replacement, causing me massive stress.
​1.5-month AC repair delay: When my AC broke, they ignored all my emails and calls. I had to drive to the showroom multiple times just for updates, wasting my time... They blamed the warranty company and only acted after I sent a formal complaint. I was left driving in scorching heat with no AC for a month and a half.
​There were many more issues, but these highlight their complete lack of care once they have your money.
​If you buy from them, be aware that if anything breaks, you will wait forever, get absolutely zero communication, and have to fight for everything yourself.
​All the slogans and promises they proudly display on their posters inside the showroom mean absolutely nothing. What they write on those walls about customer service and what they actually deliver in reality are two completely different things.
​The only reason I chose them was because they were local and close to me, but I strongly advise against making the same mistake. Sometimes, it is much better to drive a bit further to another dealer and be guaranteed better customer service and actual peace of mind. Save yourself the stress and look elsewhere.

We arrived at my scheduled appointment time of 12:00pm, only to be left waiting for 45 minutes while the car was being valeted. Not sure what the point is with having a booking system if you still made to be sat waiting!!! After returning at the designated collection time, I then had to wait a further 40 minutes to complete the vehicle tax and registration paperwork.
We found the service to be extremely slow and poorly organised. Had we been informed in advance that the process would take the entire afternoon, we would have considered purchasing my car elsewhere. We appreciate that some delays can occur, but the lack of communication and excessive waiting time made the experience very disappointing.

Overall, we are very dissatisfied with the level of service we received today and would definitely think twice before returning back here

Staff efficient and made sure kept fully up to date.

Made an appointment to see the car with a view to buying it. Everything was ready and I was given plenty of time to look the car over. Paperwork was quick and simple as finance was sorted. Very good service from Shannon, a star of the future, nothing was too much trouble.

Brilliant and straight forward price and service was outstanding, thank you to the chap who made it super quick too i do not remember if it was Lacey or Casey! 5stars

Friendly staff and good service 👌.

Good sales experience but that’s where it ended. Appalling after sales and complete misdiagnosis of a fault and refusal of warranty repair. I would never ever buy a car from them again after our experience.

Easy to reserve car online.
Casey was great. Friendly and knowledgable. He made the whole process easy from entering the showroom to leaving with the car. Thank you

Greeted by a friendly Zac. We were dealt with in a friendly, no pressure way! We were very happy all round with the service received.

Very helpful. Answered all my questions on the test drive, then when I called them, and by email, and in person later. Very kind throughout the process, clearly trying to go above and beyond. Very grateful to them.

Motorpoint Norwich. Excellent service from start to finish. We didn't intend to buy a car on the day as just wanted to look at a couple of different cars. We weren't hassled on arrival, just a polite ask what we wanted to look at. Kacey was brilliant, professional and very friendly. Listened to what we wanted and why, took plenty of time to answer all the questions we had about hybrid. Showed us an alternative to what we went to see....and we bought it!! Great service and would highly recommend them. Thanks Kacey for your excellent service

First class service Thank you

When I got home with my new car I noticed that there was no tyre inflation kit, so it was just as well I didn't get a puncture on the 40 mile journey home. Secondly I lifted the bonnet up and the engine compartment and underside of the bonnet were absolute filthy. When I pointed this out to the salesman he said our cleaners aren't allowed to clean under the bonnet. WHY NOT.

Dave was great, no pressure but efficient and helpful. I would use motorpoint Norwich again

Very good interaction from the sales staff. Not rushed at all. Very Busy. Upon inspection found tiny dent in the hatch, this was repaired. Got a tyre pressure warning light keep coming on , been back , only to be told they are very sensitive.
So guess i will have to live with it.
Overall fairly good experience

Jack and Lily were amazing throughout and super chuffed with the service we received from both. Thank you both so much!