MoveSafe Relocation Reviews 

I want to be clear that the original sales rep and movers were very good, but this operation clearly a pricing scam. I was given 3 different quotes throughout the process, going from an original estimate of right under $2k which ballooned to over $4.7k. They effectively intentionally underestimate your move to get a deposit, then call you back to get an accurate inventory. And this call is the reason for my poor review. The gent who called, named Michael, refused to get an accurate inventory. He was making assumptions about my cubic feet that were not accurate and when I tried to correct him he was incredibly rude, insulted my ability to pay, threatened to no longer give me a manager's discount which he promised and then did not give me in the end. They already have a deposit, so you're stuck. He raised the price on me by $2k, and then the movers on pick up day raised it another $1k effectively, charging me $400 for "packing material" which consisted of few boxes, 4 rolls of tape, and moving blankets which they recover at the move's end. Absurd. When I politely asked Michael, even though quietly fuming, at the call's end what his name was, he said "Jordan." I asked, "Are you sure it was "Jordan?"" He said yes. Very funny Michael Jordan. I don't recommend this company WHATSOEVER based on that guy's behavior alone.

It was easy set up and movers took care of everything. It was costly, especially with added cost because they had to use the elevator and walk few feet from elevator to apartment

The team did a great job accommodating our delivery desires. Our stuff arrived with no issues. Entire team was courteous, respectful and conscientious You can’t go wrong with these folks!

Movesafe Relocation paired me with a dishonest and predatory moving company, East West Movers LLC based out of Paterson, NJ. While my biggest grievances are with the movers they paired me to, Movesafe shattered my trust and confidence in them by giving work to such an unreputable and malicious business, just to wipe their hands of it afterwards and say “we aren’t responsible for what the movers do/did”. I thought by going through a broker i’d have an added layer of protection and security, but in reality they were absolutely useless from start to finish. I got majorly scammed by East West, they trashed my apartment, shook me down for cash to load items I already paid for, took advantage of our vulnerable position because my deposit to movesafe was nonrefundable (ofcourse), delivered my items almost a month after they told me theyd arrive, they broke into my filing cabinet, and Movesafe did not care one bit, because they already got their cut of the money. This is why they make you sign so many forms releasing them of responsibility. I would never, ever use a broker again after what I went through, and I made sure everyone I know is aware not to trust Movesafe Relocation.

Overall great people to work with and the movers were super helpful the whole way through the process.

I highly recommend Move-Safe because they do a great job. Customer service is outstanding. Their communication during and after the move showed me that they really care. I will use them again in the future and tell others about my positive experience.

The absolute worst moving company ever! I was lied too from the first call! Once hooked, they want a deposit. The local guy assigned to me was terrible and no follow-up! Final move was a mess with damage and mistakes. I was given a date and now 10 days out with no furniture and poor customer service!!! So disappointed and it was very expensive!

Quick and friendly movers who stayed in communication with me. The only downside was the additional fees for stairs. That cost me over $100.

Zak was an absolute angel helping me to understand the set up and billing of the company and how it works. I appreciate his taking the time to listen to me and my thoughts and concerns. He took time with me and did all that was in his capacity to make me feel comfortable with the quote that I turned down. ❤️❤️

The initial customer rep I spoke to was super helpful and did an excellent job in keeping in touch with me and walking me through the process. Although we decided to not move forward with the moving services not by my choice, they were very communicative and responded quickly to getting it canceled.

Great experience

Professional, friendly and easy to deal with the customer service representatives.

Thank you for your understanding in our unique situation and good communication.

I had some issues and gave a bad review on 09/29, have since talked with company, resolved issues and got a partial refund. Would recommend to others, just clearly provide all items to be moved and it will be great.

I would never recommend either the moving company or the carrier involved in our move. We were given one price upfront for our interstate move and were led to believe that was the cost we could expect. After we committed and scheduled the move, the price increased. Then, when the carrier arrived, we were told we would need to pay even more because an additional truck was required. This had never been discussed during the quoting process.

The entire experience left us feeling frustrated and misled. Important details and costs seemed to change throughout the process, and the final charges were far different from what we expected based on the original quote.

Moving to another state is stressful enough without having to deal with unexpected charges and constantly changing information. Based on our experience, both the moving company and the carrier demonstrated a lack of transparency that made an already difficult move even more stressful.

We regret choosing these companies and would not use either of them again. We strongly encourage others to get all pricing, inventory estimates, and potential additional charges clearly documented in writing before signing any agreement.

I paid a $1,805 deposit, then received conflicting information about what was actually allowed on the truck. That was concerning enough, so I canceled within three business days, both by email and by phone.

Apparently, this company’s cancellation department operates inside a black hole. My requests were ignored for weeks. Yet, miraculously, when it was time to confirm the move date, they suddenly remembered my phone number.

Taking the deposit was effortless. Providing consistent information, acknowledging a timely cancellation, or offering basic customer service? Evidently far more complicated.

If you enjoy chasing a company to acknowledge communications it would rather pretend it never received, this may be the mover for you. Everyone else should keep looking, and keep every email, call log, and receipt.

And by the way, if they offer you a partial refund they require you to remove all of your negative online reviews first. So you are forced to admit the issue is resolved before it is actually resolved. There is no guarantee the refund will be issued. They are next-level pro scammers.

All the agents I spoke with were absolutely wonderful & knowledgeable. Great customer service & pricing.

They were amazing and easy to setup and very understanding and would recommend them to my family and friends for moving and relocating, thank you so much

While I ultimately decided not to use MoveSafe for my cross country move, the personnel I spoke with regarding booking and cancellation were very helpful and professional. The person in billing that I worked with was great, I think her name was Galen.