MQL5.community Reviews 174

Definitely has some issues. They keep changing the withdrawal options. I used to use paypal, then one day they just removed it. Then I tried to withdraw using bank card but my bank flagged it. Only left with webmoney option now, it works but I lose ~35% in the process which feels like robbery. What bothers me the most is that they don't even try to fix the issues so I am moving to tickdepo now.

I listed my product on the MQL5 Marketplace and received a purchase alert. Excited, I waited for the 7‑day withdrawal period. On the 5th day, the funds disappeared, my account was blocked, and my balance stayed at $0 — I was never paid.Support ignored me for 2 weeks. Later they claimed the purchase was made with a stolen card, but I never received any cancellation notice. They now say withdrawals must be requested manually for future sales, yet I haven’t had a single payment to withdraw.All related messages were deleted except the original purchase alert. This feels like my first sale was intercepted internally. No reporting channel exists, and the lack of transparency is alarming. Developers deserve protection and accountability.

MQL5 refused refund despite its own Terms.

My MQL5 username is AlbanianTrader. I bought “BB Return mt5” for $499 on 2026.05.07. The product page says no martingale/grid/averaging, but after purchase I found the default settings use Recovery with lot multiplier 2 after Stop Loss. In simple terms, lot size can increase after a loss. MQL5 Support admits it is a “recovery mechanism” but says it is not martingale because it increases only once and can be disabled.

That is not a valid excuse. If the page says “no martingale,” buyers should not discover after paying that default settings include post-loss lot multiplication. “It can be disabled” does not fix a misleading description.

MQL5 Terms 12.32 and 12.33 mention refunds where digital content does not match the description or has objective inconsistency. Market Rule VII.6 also refers to misleading product descriptions and returning funds to buyers. MQL5 ignored these points and only repeated “digital products cannot be returned.”

The seller also offered a bonus EA for leaving a review, and MQL5 confirmed they warned him about reviews, but still refused the refund.

This is not about trading losses. It is about a $499 product sold as no martingale while using default post-loss lot multiplication. I will proceed with complaints to Cyprus consumer/financial authorities and the payment processor/card issuer.

Be careful buying expensive EAs on MQL5.

Very Bad experience from that scammer company they deleted my account without any reason also not any contact or email

MQL5 STEALING 4,000 USD FROM DEVELOPERS - ABSOLUTE SCAM!
Do not sell or buy anything on MQL5 Market! I am an independent software developer. I sold a trading robot for 5,000 USD on MQL5 Market. They instantly deducted a massive 1,000 USD commission, leaving 4,000 USD in my balance.

After the buyer legally received and confirmed the product, MQL5 support locked my account and froze my 4,000 USD without any legal justification! They asked a standard security question, I answered immediately, but they completely blocked my communication.

I have sent over 15 messages in the service desk and opened a forum topic titled "URGENT: Funds Withheld Without Evidence". They have been completely silent for over 20 DAYS on support, and 11 DAYS on the forum! They are systematically keeping developers' hard-earned money.

I am now taking this to international financial regulators. Ticket/Forum Username: Serkan Gokcek. RELEASE MY 4,000 USD IMMEDIATELY!

Stay away from these scammers. As a developer, if you sell an EA, they may not give you your money. One piece of advice I can give you is: create your own website and sell your EA independently.

Not good platform

I love MT5. I worked with it for the past 3-4 years. I develooped my own EAs to trade with. I decided maybe I want to share, to sell some of them back to the community.

As a seller, absolute nightmare of experience. My account was banned just because I raised the question, their verification system is very wrong.

It's not verification system it's a filter to block any good EA from honest owner/creator like me.

Ask yourself, who blocks honest and true seller, from which they take 20% on every sale...

Not free market. I believe 100% charlatans.

Developing an EA project according given specs, budget and deadlines was a disaster, the developers are not existing it is one big SCAM! So never ever use this platform, everything is fake and made to rip you, don't even think about to take a VPS on this platform, they can rob your bank account very slowly or in ones!!

I have been a developer in the algorithmic trading space for years. Recently, I returned to MQL5 to offer a completely free tool to the community—no profit motive, just helpful code.

When legitimate users left detailed, positive reviews, the MQL5 system flagged them as "suspicious" and hid them. Meanwhile, the "Market" top sellers are flooded with hundreds of one-word, 5-star reviews that are clearly incentivized or bought, and MQL5 allows this to continue.

When I attempted to discuss this on their forum to warn new traders, my post was immediately deleted by moderators for "Conspiracy Theories."

Warning to new traders: Do not trust the review system on MQL5. It is rigged to favor high-commission sellers who game the system, while honest, free contributions are suppressed and censored. The platform cares about commissions, not integrity.

I purchased a trading bot (scalp unscalp) from the Market. After some time using it, I discovered serious issues that were not clear at the time of purchase.

A bonus/update that was advertised was later removed by the developer, which significantly changed the value and functionality of the product. After this, the product no longer matched what was initially presented.

I contacted support, but unfortunately I did not receive any refund. In total, I lost around $200 without getting a proper resolution.

Based on my experience, I would advise other users to be very cautious and to fully understand the risks before purchasing. (username : kallouch9)

if I could give 0 I would. DO NOT buy VPS from these people. they've routed me through Tokyo and its cloning my trades, doubling my risk and they wont route me through New York when asked. I lost $125 last week because of this and they answer my messages with short nonhelpful answers trying to blame me

The MQL deleted my account without any reason.
After reporting a seller who pays for reviews, the platform deleted my account without any explanation.
I tried to get in touch, but there is no way to reach any human support.

I hired three programmers to complete a reasonably simple Expert Advisor (EA). Unfortunately, none of them were able to deliver a finished product. I requested a refund, asking for the funds to be transferred back to my account. I was then told that this was not possible.

According to them, once you deposit money, you have to spend it—regardless of the outcome. This approach appears to be a deliberate exploitation of a Western-style understanding of customer service, where trust and fairness are often assumed. Instead, these individuals seem to rely on deception, taking your money and showing no accountability once it's gone.

This has been by far the worst experience I've ever had. I will never repeat this mistake, and I urge others to proceed with extreme caution when dealing with these developers.

They accept only silly and unuseful codes to be shared!!
i tried to post my very professional code, they deleted it without any notice and any email or comment to me!!!
they are working with the big fishes!
they even stoped me from freelancing after i teached thousends with my codes!

The company is based in Russia, but to avoid US sanctions (and to be able to receive credit card payments from outside of Russia), they have offices in Cyprus and some other places. However, to make some money, the majority of sellers and developers are selling fake software downloaded on the web, with so many fake comments, making the impression that so many customers are thrilled with an EA or indicator. Developers generally work at a level that enables them to use AI to create something similar to your request. I ordered a job/EA for $200.00, and after the fourth developer was unable to finish it, I requested my money back. They told me that money is not refundable. So I was out $280.00 and had no EA. Yes, $280.00. Any time a developer is unable to finish a job, you as a customer are paying a penalty of 10% for the developer not being able to finish a job. Total scammers. And in the end, support will act as if they are doing you a big favor; you just don't understand that. If their tactics do not succeed, they will threaten to close your account and take further actions. Stay away from this website's freelancing service; do not buy any product. They don't play fair; they are thieves….

A bonanza for forex scammers selling garbage expert advisors with rigged backtest results and fake five star reviews. If you're thinking about buying EA/subscribing to signals to easily make money, don't. You'll be sorry.

If it is possible, I could give minus 10 stars for their service and systems. They stole my EA from me.

For over a decade I have been involved in trading, and the MT4 platform was a lifesaver when it came to trading and many other things. The MT4/MT5 trading station is developed by Russian company MetaQuotes Software Corporation. After the giant success of MT4, MetaQuotes Software Corporation decided to discontinue the platform, particularly the 32-bit edition, and focus solely on developing the MT5 station, although many brokers and users worldwide still rely on the MT4 platform. Although it may not seem wise, this is indeed the case. The company also developed an MQL language for its trading stations with which you can develop automated robots that will, using an MT4/5 station, trade automatically for you based on a strategy that you programmed into the robot, which is called Expert Advisor, or EA for short.

The company info is available at their website, mql5

On their website, they also have a freelancing service where programmers can develop an EA for you. But that’s when you have to be extremely careful.

Many people are used to the Western way of precision and efficiency, which is in total conflict with this Russian company and freelancing service, Perhaps that westernized mentality is used against the people who lose money expecting something that was paid for.

The majority of people (about 95%), whom they call developers, are unable to finish any kind of job.

I would classify them as

- Idea hunters—people who will sweet-talk you into giving them your idea/project, and you will never hear from them again.

- Sellers—People who will get your project idea, then tell you how bad it is, and sell you another "great" EA. And they will act as lifesavers.

- Manipulators—So you give them a project to finish for you. Now that they're in "charge," they'll try to convince you that you're wrong, and you'll answer Viber calls at night. They will attempt to intimidate you in every way, belittle your intelligence, and hurl insults, simply because they are unable to complete your project. If you disagree with them, they will try to trick you into ending up with a job. And with all flows of the MQL5.com website, they will get paid, and this goes on forever. And in the end, many people just simply give up and pay up just to get rid of the problem. MQL5.com will do nothing; why should they? They will get 10% payment anyway.

So it is impossible to do anything about it because MetaQuotes Software Corporation did not set any rules about anyone being a developer. According to their outlook, even a simple task will not be completed by 95%+ of developers. And how the MetaQuotes arbitration works: as a customer, when you file a complaint (request for arbitration), you will always pay 10% of the original price to MetaQuotes regardless of whether you get your EA finished or not. Meaning that customers always lose either 10% or 100%. Developers never lose anything, even if they do not do anything.

It happened to me that I originally ordered EA for $200, but because six developers did not finish my EA, I ended up paying $120 just to MetaQuotes Software Corporation. Last time I ordered EA, and after a month the developer did not give me a single line of code. It took them 3 months to return my payment, minus, of course, 10%. And just another example: I ordered a $300 EA program, and the developer produced an EA that had nothing to do with what I ordered. He won because apparently he did not understand my complaint; that was the reason, and a day later the case was closed in the developers favor as "due to inactivity???" So I am out of $300 and out of EA. The complaint was very basic: EA was opening 3 trades instead of two, as requested by the specification order. But they were constantly playing the game of “developer does not understand your complaint.” Subsequently, I discovered that the developer has a connection to the MQL5 mafia and could potentially be working for them.

Just another piece of information:

When choosing a developer for your project, you cannot see his/her history; it's hidden.

CCustomer support is almost nonexistent. Most of the time, you will be interacting with poorly configured AI.

Yes, they ban people/customers who complain and also delete their comments.

EA sellers are using fake reviews to attract naive customers.

You must deposit money to hire a developer. Under any circumstance, you will never see this money ever again. So let's say hypothetically after five developers do not finish your job, you will lose 50% of your original deposit, and if you try to take your money back, THEY WILL NOT GIVE IT TO YOU. So let's say you don’t get your EA the way you want. You will lose 100% anyway, under any circumstance.