MS Amlin Reviews 

Was put through to the underwriting team Amber Binch refused to help me and disconnected my call.

Totally useless phone number in brussels 028947000, 4 times connected, 4 times hanged-up, in between hearing them talking in French about having a drink and going to disco, literally. I hope that when there is a problem the insurance will be more efficient than their reception desk, but I fear not, because I also tried to go via accident declaration which looped me back to reception desk, with same end.

No good. No-one could help me.
Individuals there were really lovely and helpful (thank you) but I was always passed from one to the other. Went in a full circle and took nearly all day. Don't use them.

Never have I experienced such a unhelpful and disorganised company with absolutely no knowledge or experience of what they are taking about. Considering they are our insurance company and a third party hit us and omitted full liability its costing us our excess. They have also tried to get more money out of us, stating we were underinsured then revoked that when we said no. So unhelpful and rude on the phone, terrible experience and still fighting after 4 months for something to get done.

My son had been involved in an accident through no fault of his own. The ambulance, which is insured through Ms. Amlin, did not provide any assistance. Major mistakes were made, admitted by the ambulance service itself. We have been fighting for 5 years to get rightful compensation for our son because due to the loss of 20% of his brain, his life will never be the same as it was before the accident. If he had been taken to the hospital immediately by ambulance (IJsselland), he might have been 100% recovered. The errors made are acknowledged by the Ambulance organisation IJsselland. Even if the damage and liability have been proven in court, one still has to enforce that through the courts to get compensation for the articulated damage. This insurer should have its license revoked in the Netherlands!

MS Amlin owe me £12000 for my Polo that one of their customers smashed up but are keeping the money in their bank account instead of transferring it to mine. I shouldn’t have to chase repeatedly to get my money. Pathetic company

In common with other reviewers here my parked vehicle was hit by an MS Amlin customer towing a horsebox. The wing and sill were cracked and the wing badly scratched. I got a quote for repairs (a new wing needed).It was deemed a write off! This is a perfectly good car with low mileage for the year. I was offered £1600 in compensation - the same model, year and mileage, will cost me nearly £3k. This insurance company will not budge. They are mean and greedy and clearly have no intention of improving their service given the regular low ratings they receive. Review date is last correspondence I received refusing my completely justifiable claim.

After they admitted liability after one of their customers rear ended me at red traffic lights they are now dragging their heels about paying out for repairs.
I am now having to pay for repairs as it is my only work vehicle and take amlin to court to retrieve any monies due for repair,loss of earnings and injuries sustained as a result of accident.
I look forward too seeing you in court.

I cant stop the contract and this was never told to me. It will still be actif till 31/12/25.
+ I asked to suspend the contract for quite a few months because I am medically not capable of working so I dont need the insurance.
It was also impossibel. Contract costs 1500€ each year.

We have Multi-vehicle insurance via MS Amlin and we were hit by another vehicle in January 2023 whilst parked up. We were supposed to be given a courtesy car, but this never arrived. It is now nearly MAY and we have not been given a courtesy nor had our vehicle repaired. It has been deemed a write-off and we were offered approx. 50% of market value in compensation. We disputed this but upon trying to return the calls to the firm, we were unable to get through to anyone.

Sounds much the same as the previous reviews sadly. Having to get my windscreen replaced and I have phoned 6 times so far , last phone call was with someone called Lucy who sounded like my savour and promised to call the appropriate people to get it all sorted and then promised to call back. Couldn’t believe the lack of accountability. No phone call back of course. Current date is 14/03/23. I’m a patient person and have dealt with many insurance companies before. Not a winger but I felt this bad to be written to hopefully be seen by someone to save them the anguish. Disappointing at every turn , this is the second point at which I have had to contact them and the first time was no different either.

I would give this zero stars if that was an option. If you need a windscreen replacement then these are really not the guys. I have been pushed from pillar to post and sent all around the office speaking to various people, as I write this I am on the phone and on my third person who cannot help. Four emails have been sent from National Windscreen which just needs to be verified, this still has not happened. Very expensive company with very little support avoid avoid avoid. Two weeks on and still trying to get a new windscreen replacement, shocking.

I've been in the waiting queue to make a claim for 1.5 hours now. Do they have any claims handlers? Who knows... Absolutely awful service.

Abusive Group.
Abusive Group.
As third party insurance this company has just abused of me, they have written off my scooter and refused to repair it, the money offered as compensation will not cover the repair. I hope someone just make justice and a not too far future.

My company is a residential landlord and in January a named storm ripped off the garage roof and door. After months of continuously chasing them and their assessors they paid for replacing the roof but claimed the garage door could not have been ripped off in the storm. The problem is the door was ripped off and we have photographic and independent evidence that the door was present and correct before the storm. Now going through a further complaints procedure. I am responsible for paying insurance on 16 properties and I pay up on time and in 30 years claims have only been made on 3 properties. It appears this company believes if they keep procrastinating long enough we will go away. They clearly don't know who they are dealing with.

I had a landlord insurance policy for many years.
When the tenant trashed the house and did a runner the claim took 2 months and they declined, hiding behind their biased terminology around intent. Despite the only provable intent was the tenancy agreement that was clearly breached in 5+ ways. Leaving me with £2k costs.
I'll never use MSAmlin again.

This is a very big Insurance Company who do not support you when you have a claim for a car accident.
BEWARE premium good but service so stressful and negligent.