We booked this trip through If you want a company who don’t give a damn about you, choose this one! Get Your…
We booked this trip through Get Your Guide for Cajon del Maipo, as described on the ad for the tour. We are a family of 4, two kids on 9 & 10. We booked this specific tour because it stated pickup 6:30 or 7am. We chose 7am. When we received the pickup time 21pm yesterday, it stated 6:15. That made no sense! Anyway we were ready 6:15. The bus was at our hotel 6:30 and, without further information from the driver, we were driving in silence with the rest of the group. It seemed like we were in a major rush as the driver drove VERY fast and aggressively. After one hour we stopped at a place in San Jose. This was the first information we ever got from the driver, who turned out to be the guide as well. Here we could buy breakfast, use bathroom and do rentals. We asked: “Rentals for what?” So the guide explained that we were going to walk up on the mountain at the height of 4000m for 2 hours in -6C degrees. “What?!” We were not prepared for this as this was NOT informed at all in the tour description. We told our guide that we were not prepared for this, but he stressed that this was not his problem since he was just the driver/guide and not the company. Since we had brought our kids and it was freezing already and the rentals would be around 200$ in the amount on top of the tour price.(AGAIN, NO information about rentals in the description or that you should bring clothes for minus 6 degrees)!
We decided to stop the trip and get back to the hotel. We could not offer our children (or ourselves) to freeze for several hours and risk altitude sickness too. We had to take a cab and pay ourselves 40USD. So we did.
We then talked with MTO over WhatsApp and asked for a refund for us, since the tour description didn’t match reality. The reply was that we started the tour so no refund, it was our own fault. I tried to explain that nothing indicated in the desciption that we needed to bring ski clothing for minus degrees! I tried to explain that if this was stated, we wouldn’t have been on the trip. Reply was that “it’s in the mountains” so it’s cold. I tried to explain that they are the tour provider and we don’t know the exact tour, so that little information would have been relevant. And we are tourists from a country with no mountains and we have been to mountains before in other countries without it being minus degrees. (In Santiago where we are staying in chile it is 22 degrees.)
There’s no understanding from the company, we are apparently seen as the stupid ones and we should have known everything about the trip without them describing it. We don’t know how we should have known this as tourists in a new country.
We cannot stress enough NOT to use this provider. Attached is screenshots of desciption and some replies from the company.