Musashihamono Reviews 

Scam!!!

No clear declaration, that the products have to be duty paid.
You pay an additional 1/3 of the price!!!

And also the price does not match the quality!

I don’t recommend buying a knife from that website!

I purchased a Petty Silver Steel #3 with Nashiji Olive Handle (130mm) at the Musashi Kyoto Shimogyo store for ¥26,800. I was so happy with it I had my name engraved on the blade.

Days later, at a specialist knife retailer in Tokyo, I found the identical knife - same steel, same handle, same product code - on the shelf for ¥14,960. That is ¥11,840 less, nearly 80% more than the market price. The staff at the Tokyo store were visibly surprised when I told them what I had paid.

I contacted Musashi customer service to raise this. After two emails and an escalation to senior management, they declined to offer any compensation. Their explanation was that retailers set their own prices — which is true, but does not explain why a tourist buying in good faith should pay 80% above the price available elsewhere in the same city.

They also noted that their price includes “lifetime aftercare” - sharpening, maintenance and repair. I live overseas. I will never be able to use those services.

The knife is beautiful. The experience left a very sour taste. If you are a tourist buying here, please do your research first.

We visited one of their shops in Kyoto, and the experience was disappointing from the start. The item we wanted had a lower price on the display tag than at the till. After speaking with the manager, they refused to honor the displayed price and instead offered us some merchandise as compensation.
As tourists, we also asked for tax-free shopping. Unlike every other store we visited in Japan, where the tax discount was applied immediately, they told us the refund had to be processed through a third-party company.
In reality, the refund process took three weeks and required us to submit our card details through an external website. The refund was also less than the expected 10%, and on top of that, additional handling fees were charged by the third-party company.
Overall, the pricing and tax-free process lacked transparency, and we ultimately felt that we paid for the “compensation” merchandise ourselves.

Hidden import fee that cost half the price of the knife.
You have to dig deep on their website to see the small print where it says import fees may apply in your country of origin.

Pretty sneaky move, it should be shown clearly when ordering, but if they did this no one would order.

I swallowed the fee as from reading the reviews on here, it didn’t seem like I’d get a refund or any help trying to send it back.

Unlike myself I hope people read the reviews before ordering from here.

Poor customer service. Massive import tax that feels like a surprise. Incredibly long waiting times. Think carefully before ordering here and make sure to budget 50% of the value of the knife for import tax.

Hello, I bought a knife from Musashi in August 2025. I received it, but to be delivered by DHL, I learned at the last minute that I had to pay €71 in customs taxes. This is in addition to the €18 shipping costs. It's quite unpleasant to see that 60% of the total price is made up of additional costs. I regret not having been warned beforehand by the site. From now on, I will buy French!

First bought a knife from them for over 150$ and it arrived cracked. Instantly contacted customer service to address the problem then after a month they agreed to take it back and give me a full refund. They never never sent me my money back or gave me a shipping label for the return. It has now been closer to 2-3 months since and they stopped answering my emails completely. This company is garbage dont buy here.

The blade didn´t even survive the first cut, as it was crumbling apart. Customer service blamed me and was not willing to replace the knife.
Although there are rules for internet trading in Europe, allowing to send back the item within 14 days, I had no chance to send it back according to their terms and conditions.
Also there are high import taxes to pay, although the web-address that was shown mentioned Munich as the location of the shop. In the end the blade came from Japan, I had to pay high import taxes, the knife was broken, and sending it back and pay for repair would have been too expensive. I´m just very disappointed!

I bought 5 knife locally for 200 000 Yen and thought that the quality was top. BUT at the first useage, the tip broque, the blade bend like soft supermarket low quality imports, and of course no aftersale service. After several attempts the stored accepted to replace the knife but did not identify any reason for the failure.

At first glance the knife looks great. Upon looking through the pictures though, the tang isn't fully seated into the handle. You can see the shoulders way out of the handle instead of butted firmly against the handle. This will fail and come apart way sooner than the 600$ price tag would justify. The grind and polish looks fine, but if missing that attention to detail, i doing it would last long.

very excited to see what kind of knife I will receive and of course the quality and craftsmanship. I will do a update, I ordered it and it will arrive in 14 days