I had great experience, from the beginning it was smooth and quick conversation over email when I wanted to find out more about certain donations. Can only recommend. Jazakhallah again for getting... See more
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The money donated goes in the right way, though their communication, at times is slow. I have always been shared pics of the wells I have donated, although 1 well took almost a year. This being in an... See more
Company replied
They just collect money who knows where they send . I called this morning trying to get some help because I had accident broke my leg & I will be cicked out of my accommodation . simply said : If... See more
Great experience dealing with this charity for over 3 years now. Very quick to respond to emails and when I have had questions or needed clarification my point of contact, a brother called wasee... See more
Company replied
4.1
Great
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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I had great experience
I had great experience, from the beginning it was smooth and quick conversation over email when I wanted to find out more about certain donations. Can only recommend.
Jazakhallah again for getting back to me with pictures and information of our donation.
November 6, 2026
Unprompted review
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Muslim Hands Organisation is reliable
Muslim Hands Organisation is reliable and offer many different charity options. I use this charity for all of my charity related things. From Creating a well and also completing my childs Aqiqah which was a very easy orocess the team provided details and actioned this so quickly! Thank you team for your help, professionalism I cannot recommend this charity organisation enough.
September 1, 2026
Unprompted review
Satisfied
The money donated goes in the right way, though their communication, at times is slow. I have always been shared pics of the wells I have donated, although 1 well took almost a year. This being in an area where infrastructure and communication was minimal. Jazak Allah.
September 9, 2026
Unprompted review
Reply from Muslim Hands
Thank you so much for your kind words and for taking the time to share your experience.
We are truly grateful for your continued support across our projects and are delighted to hear that you are happy with the feedback report.
Our time frame for Tube Wells to be completed is up to 9 months, larger wells can take up to 12 months.
JazakAllah khair for your trust and continued support. May Allah (SWT) accept your generosity, reward you abundantly, and place immense barakah in all that you do.
I was very touched to see my donation…
I was very touched to see my donation to the well followed up with a picture. Really made my day to have been able to help in the smallest way possible. I have supported Muslim hands for many years and will in shah allah continue to do so. They do what they say.
August 27, 2026
Unprompted review
Reply from Muslim Hands
Thank you so much for your kind words and for taking the time to share your experience.
We are truly grateful for your support across our projects and are delighted to hear that you were happy with your well and the feedback provided.
JazakAllah khair for your trust and continued support. May Allah (SWT) accept your generosity, reward you abundantly, and place immense barakah in all that you do.
Child Aqiqah went well 5*
I paid for the children aqiah and after some days I got the feedback and image of aqiqah being made in MALI
I'm grateful for this feedback and this is the first time I got any type of feedback from various muslim organizations that I had donated to. Will continue to donate here
August 24, 2026
Unprompted review
Reply from Muslim Hands
Thank you so much for your kind words and for taking the time to share your experience.
We are truly grateful for your support across our projects and are delighted to hear that you were happy with your aqiqa.
JazakAllah khair for your trust and continued support. May Allah (SWT) accept your generosity, reward you abundantly, and place immense barakah in all that you do.
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Great experience dealing with this charity
Great experience dealing with this charity for over 3 years now.
Very quick to respond to emails and when I have had questions or needed clarification my point of contact, a brother called waseem has been brilliant.
May Allah accept our donations and the efforts of those working behind the scenes. Charity work isn’t easy and this is a very strong operation.
August 21, 2026
Unprompted review
Reply from Muslim Hands
Thank you so much for your kind words and for taking the time to share your experience.
We are truly grateful for your continued support across our projects and are delighted to hear that any queries you have are dealt with swiftly.
JazakAllah khair for your trust and continued support. May Allah (SWT) accept your generosity, reward you abundantly, and place immense barakah in all that you do.
Consistently good service across a decade
Been using Muslim Hands for various causes for the best part of a decade and have always been happy with the service and feedback. I receive regular reports for the causes, especially with orphan sponsorships.
The team is very friendly and responsive. I only have good things to say, honestly. Surprisingly, despite many years, I can’t recall anything I didn’t like—keep up the good work!
August 21, 2026
Unprompted review
Reply from Muslim Hands
Thank you so much for your kind words and for taking the time to share your experience.
We are truly grateful for your continued support across our projects and are delighted to hear that the feedback reports have given you confidence in the impact of your donations. Transparency and keeping our donors informed are very important to us.
JazakAllah khair for your trust and continued support. May Allah (SWT) accept your generosity, reward you abundantly, and place immense barakah in all that you do.
I volunteered with The Open Kitchen and…
I volunteered with The Open Kitchen and it was a truly wholesome experience. They work super hard and treat everyone with fairness and warmth.
They knew I came from very far and give me food to takeaway which was really sweet. Lots of good people working relentlessly on the ground!
December 23, 2025
Unprompted review
Reply from Muslim Hands
Thank you so much for your kind review and for volunteering with The Open Kitchen.
We are delighted to hear that you had such a positive experience. Our volunteers are at the heart of what we do, and we are incredibly grateful for the time, energy, and compassion you gave to support our work.
It is wonderful to know that you felt welcomed and appreciated. We strive to create an environment where everyone is treated with kindness, fairness, and dignity both those we serve and those who volunteer alongside us.
JazakAllah khair for your support and for being part of The Open Kitchen. We hope to welcome you back again soon. May Allah (SWT) reward you abundantly for your time and efforts. Ameen.
I have purchased gifts through Muslim…
I have purchased gifts through Muslim Charity Gifts on multiple occasions, both by post and via email, and I have always had a wonderful experience. The postal gifts arrived quickly, and the certificates were absolutely gorgeous.
It is such a meaningful and pleasant way to gift someone, and every recipient has loved it. The gifts feel thoughtful and unique, making them perfect for any occasion.
On one occasion, a recipient did not receive their email certificate, so I contacted the organisation by email. They responded almost immediately and resent the certificate, which was then successfully received. Their customer service and communication are truly fantastic.
I am so pleased with every experience I have had with Muslim Charity Gifts and am incredibly happy that I found them. I will definitely continue using them and highly recommend them to anyone looking for a meaningful gift.
July 14, 2026
Unprompted review
Reply from Muslim Hands
Thank you so much for your wonderful review and for your continued support of Great Charity Gifts.
We are delighted to hear that you have had such positive experiences, and that the recipients have enjoyed receiving such meaningful gifts. It's especially rewarding to know that our gift certificates have helped make special occasions even more memorable.
We are also pleased that our team was able to quickly resolve the issue with the email certificate. Providing excellent customer service and ensuring our donors have a positive experience is something we strive for every day.
Your kind words, continued trust, and recommendation mean so much to us. JazakAllah khair for your ongoing support. May Allah (SWT) accept your generosity, reward you abundantly for every gift you have given, and make it a source of ongoing blessings for you and those who receive them. Ameen.
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Muslim Hands feedback
I have donated to various projects run by Muslim hands. I like the fact that they provide feedback reports, and photos of the completed project, which gives the donator confidence that their donations are being used as they intended.
I have not had many problems, but when I do have a problem that needs sorting out, I contact a lady by the name of Yasmin.
Yasmin is very knowledgeable about the projects run by Muslim Hands,and sorts out any problems quickly, because she knows who to contact within the organisation to get it sorted.
Well done Yasmin, keep up the good work.
July 13, 2026
Unprompted review
Reply from Muslim Hands
Thank you so much for your kind words and for taking the time to share your experience.
We are truly grateful for your continued support across our projects and are delighted to hear that the feedback reports and photos have given you confidence in the impact of your donations. Transparency and keeping our donors informed are very important to us.
Thank you also for your generous comments about Yasmin. We will be sure to pass on your kind feedback to her—it will mean a great deal. We are pleased to hear that she has been able to assist you and ensure any queries are resolved promptly.
JazakAllah khair for your trust and continued support. May Allah (SWT) accept your generosity, reward you abundantly, and place immense barakah in all that you do.
I have called and emailed multiple…
I have called and emailed multiple times and have not received any response. I donated toward a well in February and was told I would receive updates, photos, and videos within four months. It has now been over four months, and I still have not received any updates or documentation.The lack of communication has been extremely disappointing and concerning. Based on my experience, I would not recommend donating until the organization. May Allah hold those responsible accountable if donors are not being treated honestly and fairly.
June 17, 2026
Unprompted review
Reply from Muslim Hands
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration this has caused. We never want any of our donors to have a disappointing experience with Muslim Hands.
We have requested some additional information from you via Trustpilot so that we can investigate this matter thoroughly and assist you.
For your information, the standard build time for our well projects, as outlined on our website, is 6–9 months for a Tube Well and 9–12 months for a Dig-a-Well or Community Well. If your donation was made in February and it was for a Tube Well, the project would be expected to be completed by October at the latest. If it was for a Dig-a-Well or Community Well, completion would be expected by January 2027.
Our phone lines are staffed seven days a week, and our usual response time for email enquiries is within 48 working hours. We apologise if you have experienced a lack of communication. However, as we are currently unable to identify your donation from your review alone, we kindly ask that you provide the requested information via Trustpilot. This will allow us to investigate your concerns thoroughly and work towards resolving the matter as quickly as possible.
Once we receive your details, we will be able to confirm the type of well you sponsored, investigate the progress of your project, and provide you with an update.
Thank you again for bringing this to our attention. We appreciate the opportunity to look into this for you and hope to resolve your concerns as soon as possible.
I donated for a well in my parents'…
I donated for a well in my parents' name, and the organization provided project update photos and a detailed report of the completed well. I also requested a video, and they kindly sent it to me. I am truly happy and satisfied with their service. May Allah (SWT) bless them abundantly for their sincere efforts and the wonderful work they do.
December 3, 2025
Unprompted review
Reply from Muslim Hands
Thank you so much for your heartfelt review and for choosing to honour your parents through the gift of a well.
We are delighted to hear that you were happy with the updates, completion report, photos, and video of your project. Providing our donors with meaningful feedback and keeping them informed about the impact of their donations is something we strive to do.
Your kind words and duas mean a great deal to us. JazakAllah khair for your trust and generous support. May Allah (SWT) accept your charity as ongoing Sadaqah Jariyah, reward you and your parents abundantly, and continue to bless you both in this life and the Hereafter. Ameen.
Keep away from this foundation- never to be trusted
We are absolutely furious with the service provided by this foundation regarding our Eid al-Adha Qurbani, and we strongly urge others to keep away from this organisation based on our experience.
Not only was the Qurbani meat not delivered as promised, but we received virtually no proactive communication or meaningful updates. We repeatedly had to chase the foundation for information, only to be given assurances that delivery would take place the following day—which never happened.
We were informed that the animal had been sacrificed on Wednesday, yet the meat was still not delivered. We were then told delivery would take place on Tuesday, nearly a week later. This raises extremely serious concerns about the quality and condition of the meat after such an unacceptable delay.
Eid al-Adha is a special and meaningful occasion for Muslim families, and this failure caused significant frustration, distress, and disappointment. The lack of communication, broken promises, and poor handling of the situation meant that we were unable to celebrate and enjoy Eid as we should have.
Based on our experience, we cannot recommend this foundation under any circumstances. We found its conduct deeply disappointing and believe it failed to demonstrate the responsibility, transparency, and reliability that donors and beneficiaries have every right to expect. We would strongly advise others to stay away and carefully consider alternative charities instead.
June 1, 2026
Unprompted review
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I'm very please that this charity has…
I'm very please that this charity has helped me and the poor who need it the most..
They have been updating Me on the progress and sent pictures..
I will be donating again may Allah bless you all
February 26, 2026
Unprompted review
Reply from Muslim Hands
Thank you so much for your kind and heartfelt words. We are truly grateful for your support and trust in our charity.
It means so much to us to know that our updates and progress reports have helped you feel connected to the impact you’re making. Your generosity is helping those who need it most, and we couldn’t do this without compassionate supporters like you.
May Allah bless you abundantly for your continued support and reward you for your kindness. We look forward to keeping you updated on the difference you’re helping to make.
For the last year I have been…
For the last year I have been requesting for videos of 2 water pumps that I donated and callbacks and still yet no callbacks and for this reason I will not use this company or contribute towards any donations. Really disappointed and I don’t think it’s worthy from my experience hugs sharing becaue I have doubts. Thank you
August 11, 2025
Unprompted review
Reply from Muslim Hands
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the level of communication or service we aim to provide, and we understand how disappointing this must feel—especially given your generous donation.
We would really like the opportunity to look into this and make things right. We’ve requested your contact information via Trustpilot so our team can reach out directly and assist with the videos and any outstanding follow-up.
If you’d prefer, you’re also very welcome to contact us directly via email at mail@muslimhands.org.uk, using the subject line “Trustpilot Review”, so we can assist you in whichever way is most comfortable.
Thank you for bringing this to our attention, and we hope you’ll allow us the opportunity to address your concerns and restore your confidence in us.
I have been donating to Muslim Hands…
I have been donating to Muslim Hands since 2007. I love their dedication & hard work.
January 23, 2026
Unprompted review
Reply from Muslim Hands
Thank you so much for your continued support since 2007. We’re truly grateful for your generosity and kind words. Your long-standing trust means a great deal to us and helps make our work possible.
We deeply appreciate you being part of the Muslim Hands family and supporting our dedication and efforts over the years.
Amazing Communication
Jazakallah Khairan to the team for the effective communication at all times when I asked for updates with my donation.
January 8, 2026
Unprompted review
Reply from Muslim Hands
JazakAllahu khairan for your kind words and thoughtful feedback. We’re truly grateful for your trust and are glad our team could keep you well-informed throughout the donation process. May Allah accept your donations and reward you abundantly. We look forward to serving you again.
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Muslim hands are great!
Yasmine has been tremendous in helping with processing all donations for where is most needed in the world.
Muslim hands have been great in providing me updates of when certain milestones are completed.
May Allah swt bless them in helping the ummah .
This is a great service and charity alhamdulilah.
Jazakallah
December 8, 2025
Unprompted review
Unhelpful staff.
I have donated tens of thousands of pounds to Muslim Hands over the past few years. I recently needed help with a HMRC issue and sent them an email requesting assistance. I also phoned the office twice asking the person who answered to ask for someone appropriate to call me. It is now almost one month and no reply to my email or phone calls. As a result, I have decided to give my donations to another charity.
November 10, 2025
Unprompted review
I recently contacted Muslim Hands…
I recently contacted Muslim Hands regarding a donation and certificate request, and the team—especially Wasim—was extremely helpful, patient, and professional. He explained everything clearly, guided me step by step, and ensured that my request would be completed properly.
It’s refreshing to see a charity that not only delivers aid but also provides such warm, personal support to donors. May Allah (SWT) reward the entire team at Muslim Hands for their sincerity, kindness, and ongoing efforts to help those in need.
Highly recommended — a truly trustworthy and compassionate organisation.
November 3, 2025
Unprompted review
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