Musora Reviews 

Great content, worth every penny, and I love the fact that I can deep dive in my fav Drumeo but can open my mind in other instruments. Excellent and quick customer support when I got lost all the way from Sweden.

I received email saying free books while it lasts, should have read reveiws. They added £23 delivery. I have emailed them 3 times with no response. This company is a sham run by charlatans or thieves if that suits. Do not use this company.

I purchased a Drumeo Edge Membership – Lifetime on July 29, 2021, for $1,200 USD, plus tax. I still have the original invoice, which clearly identifies the product as “Drumeo Edge Membership - Lifetime.”

I purchased a lifetime membership because I wanted to make a one-time payment and have lifetime access to what Drumeo offered. For years, the song library, play-alongs, tutorials, and transcriptions were available to me as part of that membership.

Now, years later, songs that were previously accessible are being locked, and I’m being asked to pay an additional recurring subscription fee to access them.

I understand that music licensing costs money and that licensing agreements can change. However, I paid for a Lifetime Membership when these songs were part of the service I was receiving. Changing the arrangement after the fact and putting previously available content behind another subscription feels like a significant change to what I originally purchased.

The issue isn't whether I can afford another $30–$40 per year. The issue is the principle. I already paid $1,200 for “Lifetime.”

If Musora wants to offer different terms to new customers, that's their choice. But existing Lifetime Members who paid substantial amounts based on the original offering should be grandfathered into the benefits they purchased.

I have enjoyed Drumeo and found the educational content valuable, which is why I was willing to make such a large one-time investment. But locking content that was previously included in my Lifetime Membership has left me feeling that the word “Lifetime” no longer means what I reasonably believed it meant when I bought it.

Musora should honor its existing Lifetime Members and provide permanent access to the song content that was included when we made our purchases.

Musora has gone from being a good online learning experience to a scam within months. They remade their site in July 2026, removing most songs, and quite a few lessons. One of their strengths was new videos very often, mostly beginner, while also providing some very good intermediate, and advanced lessons. Now I search new or recent content, and it is almost always beginning practice lessons, and not even the quality of lessons of the past. Before July there were some very good guest appearances on the live shows, and quite often the guest would give a series of lessons to compliment their live appearance, that does not happen anymore. The site has become very hard to navigate, with a search engine that simply frustrates the user. They have also added another level that's pretty expensive myself as a lifetime member was given access to some songs, but no extras that are supposedly available in the higher tier.

never was there but i ont like school or music on flutes as long as its not my flute

Never cancelled after my written request within 90 days, now will not refund the money charged last year. I never used it and wasn't aware until they tried to renew it this year. I am talking to the same customer service rep who sent me the response email, which was vague, and now she is using that as an excuse not to refund the money!!

Excellent customer service, I had an issue with my subscription which auto renewed which I thought I had disabled and the service team from Musora were very helpful and resolved my issue with no stress. Could not fault the service I received.

Bad experience with Musora/pianote. Found the content good but having been locked out of my membership for over 6 months they told me that's my subscription didn't transfer over from Google Play. I presented evidence (receipt) of subscription. All they could offer me was one month's free subscription. Poor customer service in my view. Julia always took weeks to reply to emails.

Musora took hundreds of dollars from my credit card without authorisation. And are currently resisting returning this fraudulent amount. I advise great caution when dealing with Musora Media or its affiliates such as Pianote.
In my experience they are just crooks.

want to publicly share my experience with Musora/Drumeo and Google Play because after more than 3 months, my refund issue still remains unresolved.
I purchased a subscription through Google Play (charged via Google Payment Ireland Ltd / PayPal). Musora/Drumeo informed me in writing that a refund had supposedly been issued. However, more than three months later, no refund has been received.
I contacted Google Play support and received a written response stating that the developer/merchant is responsible for the refund. I shared this response with Musora/Drumeo, but they continued redirecting me back to Google.
When I requested verifiable proof of refund completion (such as a refund reference number, ARN, or transaction ID), none was provided — only a date on which they claimed a refund was processed. Most recently, I was told that they had “already paid once” and would not pay again, despite no refund ever reaching me.
At this point, I have submitted evidence and screenshots through PayPal’s dispute process.
I am posting this because consumers deserve clear accountability when a refund is claimed but never received.
If anyone from Musora/Drumeo or Google Play support would like to resolve this properly, I am still open to a fair resolution.

Personally never had contact with customer support, so I don't know what that's like and I see people complaining about it. What did it for me, was seeing drummers I really like and learning from them. Then it became the 'Musora' app where they condensed piano, singing, guitar and drums into one app, which was awesome because I have a keyboard I've been meaning to learn and I'd definitely love to sing better. So it was a win-win overall.

NO Customer Support. If you call them, they will want to call you back, that takes a few hours. Then they'll listen to you and tell you they'll get back to you, and they never will. They say they offer 90 days of free lessons if you purchase a new Roland Piano. I did, but now they will only offer 7days free lessons online. The 90-day offer is a bait and switch.

I liked it so much I subscribed. First with a year subscription in 2024 (exp. 2025) then I bought their keyboard with 2 free years (now ex. 2027). EXCEPT- they have it as just having 2 years total. I repeatedly went to customer service- both email and through the website (no calls-hearing issues)- they just said 2026 is correct because that's what was on the account and never looked into what I actually bought, never bothered to explain anything, just ignored me. I lost a year subscription which is like $240. Update: Offered me a discount for the next year but they are still extremely slow to get back to you. I will up my stars from 1 to 3 as they really do have a good product and they finally addressed me, and they said they are putting in place a new tracker system for customer service issues which should handle the issue. I'm hopeful to see improvement.

Wanted to subscribe, but my profile had my old mobile number...and there is no way to update my profile with new number.
Anyway, tried to subscribe, and process never succeeded. Therefore, taking my money somewhere else.
Sad, becaus they seem to have lots if interesting content

Be carefull...subscription trap. Free trials lead to susciption. The infos are hidden, so you can get traped into it.

Automatic renew never asked from 120 to 240 dollars. I asked the same day of the payment to have a refund and never received any replay, no customer care. That's a real theft. Be careful!! Ba aware!

I received a free subscription from Thomann.

It wasn't worth the money for me. I'm not surprised they're having to offer free subs.

The interface is quite old-fashioned and restrictive; the "experience" is very gamified (like DuoLingo); the tutors all have the same fixed grin, like they're connected to a machine that will shock them if they stop smiling.

I tried but really didn't like it.

I’ve been a customer for a while now, but it’s clear that their standards have plummeted recently. The customer service is frustratingly unresponsive.
Beyond customer service, the platform itself feels stuck in time - at least 10 years behind the modern online course industry. The interface is clunky, the search is terrible, and there’s a shocking lack of interactive or adaptive learning tools that are now standard everywhere.

At this point, the service isn't worth the subscription fee - you’d be better off investing your time and money into private lessons with a real teacher. The one-on-one attention, feedback and human connection make for a far more effective and rewarding learning experience. Save your money and look for better options elsewhere.

This site is a ripoff. At one time it may have been a good platform for musicians to get sheet music and tips, But THIS IS NO LONGER THE CASE! Use their free videos on YouTube but don’t pay them a red Canadian cent!

Great lessons but customer service has seriously deteriorated. Ive lost access to lessons and sent 3 emails in last week and so far no response other than automated ‘we will answer we promise’. Customer service used to be spot on but things have changed.
Jared needs to get involved and get customer service back on track