Mutua Madrileña Reviews 

Todos de momento

Horrible, una estafa

What makes Mutua madrileña very appreciated is its ability to efficiently adress any issue.
Customer service is very effective, listen carefully and patiently before offering a personalized solution.
You don't time to loose and you need a quick custom-made solution without headache, simply suscribe to Mutua Madrileña.

como deis un simple parte de accidente en 15 días os enviarán un burofax que ya no renuevan la póliza,andaros con mucho cuidado que esto no van de bromas

Horrible con los teleoperadores de la tarde

I have several insurance policies with this mutual insurance company, and I’m increasingly surprised by the poor quality of their service. In my case, I’m experiencing a failure to provide the service I paid for. No matter how many times you call them, they always have some excuse for not resolving the issues. I’ve already filed several complaints with them, and I hope they’ll be resolved. If not, my best advice is to cancel your insurance policies with them—sometimes it’s worth paying a little more just to get proper service.

I could not cancel my insurance policy, i had to let it lapse. Then I wanted to take out a different type of policy and one being transferred i was cut off. I chose not to call back to being the process expecting a call back which never came.

My Car has a total coverage insurance with this company. I´had a crush january 13. Up to today I´m still waiting to any answer from them. It´s the worst company in the wordl

I agree that Mutua Madrilena are terrible, especially if you don’t speak Spanish. I’m trying to cancel my contract and get a refund as I’ve sold my car, but they completely ignore my emails. When I phone they hang up because I don’t speak Spanish. Truly awful!

If you are a NON SPANISH speaker, stay away from this company. They have no english support and you need someone on the phone to do the translation for you. On the phone they read you all fine prints in spanish and you are not able to hear and understand all. you are going to end up having a wrong policy as i had.
Worst part is that by law in spain you are entitled to cancel your policy within 14 days and receive full refund, but i got an answer as they wont cancel my policy. They did not include any legal reason, simply told me i cannot cancel my policy.
i am still trying via phone line to reach someone but not able to understand any spanish and not able to use their phone support. There are better companies for foreigners in spain, stay away if you dont want to have a bad experience as i am having

My husband was hit by a client of Mutua Madrileña on a marked bike lane with a 20 km/h speed limit. Despite providing photos, medical documents, and evidence of the accident on a road without lane markings, the insurance ignored all proof and sided with their driver. Complaints to the company’s ombudsman brought no results. Very disappointed with their lack of responsibility and support for victims.

The worst company I've dealt with. You cannot ring and go around in circles both in Spanish and English. Definitely avoid this company

Is my last year with them.
On the beginning they were promising they will not increase price likes other are doing it.
this was their 'main' advantage based on announcment.
1st year it was true. I got the same price. Today I found they charged me 27% more. 63O eur instead 495.
When I called them they told me that is standard actualization of price. 27% increase is not standard nowhere. I din't cause any accident there was no reason to increase. They are just lairs.

I already shared my (very negative) opinion about Mutua Madrileña the other day. Today, I’d like to add some information that other “victims” of this dreadful insurance company may find useful:

To support your complaints, send a formal email to the following addresses:
📧 asinf (at) mutua.es
📧 polizas (at) mutua.es
📧 atencioncliente (at) mutua.es

This will officially initiate a complaint process, although it may be slow.

My personal recommendation: have a 700 mm x 300 mm banner printed with the message “LA MUTUA MADRILEÑA NO CUMPLE” and display it on both front doors. I’ve already ordered mine.

Spent an entire morning trying to talk with an operator and did not manage that. Their AI facility (chatbox, phone assistant) is useless and a complete waste of time. It was not like this before, what a disappointment

Do not deal with this company.

I have two policies for my cars.

They increased the price on the renewal by 20% without notifying me and I am finding it impossible to cancel.

They ignore all requests by phone, E-mail and do not respond.

Now they harass me several times a day for payment.

They are a rogue and predatory company.

I got my first car insurance with windshields protection, but when reported windshield broken the process did not advance during 5months. Now trying to terminate policy due to relocation, but no feedback even though car is already unregistered in Spain.
I do not recommend to anyone due to bad support and no feedback.

Unfortunately you didn’t offer -1 star calification.
The company Mutua which I took one year full coverage prime 200€ with expiration on next Dic 2024, because I had a windscreen failure in the A3 highway due hit of a small peeble in my VolkswagenT-Roc, has finished the contract due the excesive cost of reparation (change) of windscreen !!!!!!
Neve ever I will think in “Mutal” Madrileña insurance company of Spain again in my life.

The company just takes your money.. we have a house insurance and it's basically a waste of money. If something breaks that is covered they don't even bother sending someone to check it out. We called 6 times this week and we still don't have a resolution. Complete waste of time and money. The pipes are still leaking and this will cost us a fortune in the end. Avoid this company at all costs!