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Muziker Reviews 

10,178
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

--for english version scroll down -- Top Shop! Gute Beschreibungen, schöne Fotos, Größen stimmen, Qualität passt! Sehr günstiger und zügiger Versand! Vielen Dank!! Great shop! Good descripti... See more

Company replied

Rated 5 out of 5 stars

Fast Shipment but Courier service GLS has bad pick up service. The goods arrived fast but then GLS bring the parcel to a small shop open only Monday to Friday 07:30 to 18:00hrs. That there is a closer... See more

Company replied

Rated 5 out of 5 stars

Top - as always. Various buys, always absolutely trustworthy. Top packaging, safe and fast delivery. Top quality gear. Electric guitars in my case. Anytime again - with pleasure and quite soon!

Company replied

Rated 3 out of 5 stars

For some reason the delivery took the address in my PayPal instead of the one I provided. It's never happened to me before. Luckily, that address was more or less nearby, so it wasn't too much of a... See more

Company replied

Company details

  1. Electronics Store
  2. also in
  3. DJ Supply Store
  4. Hi-fi shop
  5. Home Audio Store
  6. Musical Instrument Store
  7. Sheet Music Store

Written by the company

Ein zuverlässiger europäischer E-Shop mit über 25-jähriger Geschichte und mit Showrooms in Tschechien und Slowakei, der sich auf Musikinstrumente, LPs, Audiotechnik, DJ-Equipment und Musikzubehör spezialisiert. Ein sozial verantwortungsbewusstes Unternehmen mit Respekt für den Planeten und dem Ziel, seine Dienstleistungen ständig zu verbessern.

Erlebe Musik in allen Facetten

Written by the company

Gitarren, Schlagzeuge, Keyboards, Studio- und Audiotechnik, LPs & Merch
Muziker liefert Top-Ausrüstung für Musiker, Produzenten, DJs und Vinyl-Fans sowie Audio-Video-Freaks.

Selbstbewusst bei Muziker einkaufen

Einfache Retouren, eigenes Servicecenter und fachkundige Beratung

Einfache Retouren, eigenes Servicecenter und fachkundige Beratung
Genieße problemlose Retouren, einen eigenen Kundenservice und eine professionelle Kundenbetreuung. Jetzt verfügbar in deiner Landessprache.

Contact info

Promotion box for Muziker

Muziker ist ein großer Online-Händler

Wir liefern Musikinstrumente und Musikzubehör in 35 Länder Europas

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(10,178)

1,159 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect in every way.

October 27, 2026
Muziker logo

Reply from Muziker

Hi Michael,

Perfect in every way – it doesn't get much better than that! We're happy everything went so smoothly for you.

See you next time!

Your Muziker Team

Rated 1 out of 5 stars

Made an order for a guitar on the 23rd…

Made an order for a guitar on the 23rd of October on the Bulgarian version of the platform. It was listed on the website as in stock at a supplier warehouse. As I had not received a deliver date by 29th of October, I contacted support and they told me it would be delivered in "early December". Despite not being able to offer the product they charged the money immediately. This is obviously a ploy to keep out of stock and discontinued products on the website so they can have possession of the money for 1-2 months.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Perfectly packed

Perfectly packed, quick delivery, record shiny new
Simple PERFECT!

September 27, 2026
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Reply from Muziker

Guten Tag,

Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit Ihrem Einkauf zufrieden waren. Wir wünschen Ihnen viel Freude mit Ihrer neuen Ausrüstung und freuen uns auf Ihren nächsten Besuch.

Mit freundlichen Grüßen,
Ihr Muziker Team

Rated 5 out of 5 stars

All good

All good, thank you

September 11, 2026
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Reply from Muziker

Guten Tag,

Herzlichen Dank für Ihr Vertrauen und die netten Worte! Solche Bewertungen motivieren uns, uns stetig zu verbessern. Wir wünschen Ihnen viele schöne musikalische Momente.

Mit freundlichen Grüßen,
Ihr Muziker Team

Rated 3 out of 5 stars

For some reason the delivery took the…

For some reason the delivery took the address in my PayPal instead of the one I provided. It's never happened to me before. Luckily, that address was more or less nearby, so it wasn't too much of an inconvenience, but coul have been much worse if it had used my old spanish address.
One of the speakers has a small (but visible) damage; it doesn't affect quality so its fine, but its noteworthy.

ON the positive side, the delivery was fast.

August 3, 2026
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Reply from Muziker

Lieber Maximiliano, vielen Dank für Ihr Feedback und dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.

Es tut uns leid, dass es bei der Lieferadresse zu Unannehmlichkeiten gekommen ist. Bei Zahlungen über PayPal wird die Lieferadresse jedoch automatisch aus dem PayPal-Konto übernommen. Auf diesen Umstand weisen wir unsere Kunden auch während des Bestellvorgangs hin, um solche Situationen möglichst zu vermeiden.

Ebenso bedauern wir, dass einer der Lautsprecher mit einer sichtbaren Beschädigung angekommen ist. Auch wenn uns freut zu hören, dass die Klangqualität und Funktionalität nicht beeinträchtigt sind, sollte so etwas natürlich nicht passieren. Wenn Sie möchten, können Sie gerne eine Reklamation bei uns melden. Wir werden den Sachverhalt sorgfältig prüfen und selbstverständlich alles daran setzen, eine für Sie zufriedenstellende Lösung zu finden.

Vielen Dank auch für Ihre positive Bewertung unserer schnellen Lieferung. Ihr Feedback ist uns sehr wichtig, und wir hoffen, Sie bei Ihrem nächsten Einkauf vollständig von unserem Service überzeugen zu können.

Rated 5 out of 5 stars

Good price and fast delivery!

Good price and fast delivery!

June 10, 2026
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Reply from Muziker

Guten Tag,

Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit Ihrem Einkauf zufrieden waren. Wir wünschen Ihnen viel Freude mit Ihrer neuen Ausrüstung und freuen uns auf Ihren nächsten Besuch.

Mit freundlichen Grüßen,
Ihr Muziker Team

Rated 3 out of 5 stars

Good price but poor packaging

It was a good discount for an expensive easel, but it was so poorly packaged, heavy pieces (about 25 kg total) loosely flying inside the box, the box was broken, and taped all over by the delivery company, naturally a part have chipped slightly. Not badly enough to return and luckily the damaged part is not in the most visible spot but it’s still unpleasant considering it’s a high value easel.

July 30, 2026
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Reply from Muziker

Hello,

thank you for your review and for taking the time to share your experience with us.

We are very sorry that the easel arrived damaged due to insufficient packaging during transport. We completely understand your disappointment, especially considering the value of the product. While we are glad to hear that the damage does not affect the usability of the easel, we understand that a new product should arrive in perfect condition.

Please be assured that you are welcome to submit a claim regarding this issue. Our team will promptly look into your case, carefully investigate the matter, and do everything possible to find a satisfactory solution for you.

Once again, we apologize for the inconvenience and appreciate your feedback. Your comments help us improve both our service and the packaging of our shipments.

Rated 1 out of 5 stars

Non-existing Customer Service

Their buying process is mainly Ok. The problem is always with the delivery and if any issue happens with it. The Customer Service doesn’t exist, literally. I spent 4 hours on the phone waiting for someone to pick up to deal with something urgent (the package was stolen and never reached me), sent more than 5 messages and so far no answer. It is really dreadful when you have to deal with something that is not expected.

August 3, 2026
Unprompted review
Muziker logo

Reply from Muziker

Hello,

thank you for taking the time to share your experience with us.

We are truly sorry that you did not receive an immediate response and that you had to spend such a long time waiting on the phone. We completely understand how frustrating this must have been, especially in a situation as urgent and stressful as a missing package.

After reviewing your case, we can confirm that all of your emails were answered. However, we sincerely regret that our response times did not meet your expectations. We are particularly sorry for the difficulty you experienced when trying to reach us by phone and for the amount of time you had to wait.

Please rest assured that your claim is already being handled by our team. We are actively working to investigate the situation and resolve it as quickly as possible. We understand the inconvenience this has caused and appreciate your patience while we work toward a satisfactory outcome.

Thank you for your feedback. It helps us identify areas where we need to improve and provide a better experience for our customers.

Rated 5 out of 5 stars

Fast and secure delivery

Fast and secure delivery!

July 19, 2026
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Reply from Muziker

Guten Tag,

Danke für die freundlichen Worte! Ihre Zufriedenheit ist für uns die beste Belohnung. Wir wünschen Ihnen viele schöne Momente mit Musik.

Mit freundlichen Grüßen,
Ihr Muziker Team

Rated 5 out of 5 stars

Wonderful all around service

Wonderful all around service

July 15, 2026
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Reply from Muziker

Lieber Kunde,
wir freuen uns sehr, dass Sie mit dem Einkauf bei uns positive Erfahrungen gemacht haben und freuen uns auf Ihren nächsten Besuch in unserem Muziker Onlineshop ;)
Mit herzlichen Grüßen
Team Muziker

Rated 5 out of 5 stars

First time order

First time order. Everything fine with good updates about the payment and delivery process.

July 13, 2026
Muziker logo

Reply from Muziker

Lieber Kunde,
wir freuen uns sehr, dass Sie mit dem Einkauf bei uns positive Erfahrungen gemacht haben und freuen uns auf Ihren nächsten Besuch in unserem Muziker Onlineshop ;)
Mit herzlichen Grüßen

Rated 5 out of 5 stars
Muziker logo

Reply from Muziker

Lieber Kunde,
wir freuen uns sehr, dass Sie mit dem Einkauf bei uns positive Erfahrungen gemacht haben und freuen uns auf Ihren nächsten Besuch in unserem Muziker Onlineshop ;)
Mit herzlichen Grüßen
Team Muziker

Rated 5 out of 5 stars

Great prices

Great prices. Faster delivery

June 7, 2026
Muziker logo

Reply from Muziker

Lieber Kunde,
vielen Dank für diese nette Bewertung, sie hat uns sehr gefreut. Wir versuchen wirklich, für jeden Kunden unser Bestes zu geben.
Mit herzlichen Grüßen
Team Muziker

Rated 5 out of 5 stars

Delivered on time

Delivered on time

July 7, 2026
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Reply from Muziker

Lieber Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben. Wir freuen uns, dass alles so gelaufen ist, wie Sie es erwartet haben und wünschen Ihnen einen schönen Rest des Tages.
Mit freundlichen Grüßen
Team Muziker

Rated 5 out of 5 stars

Top - as always

Top - as always. Various buys, always absolutely trustworthy. Top packaging, safe and fast delivery. Top quality gear. Electric guitars in my case.
Anytime again - with pleasure and quite soon!

November 3, 2025
Muziker logo

Reply from Muziker

Lieber Kunde,
vielen Dank für Ihre positive Bewertung und wir würden uns freuen, wenn Sie wieder bei uns einkaufen würden.
Mit freundlichen Grüßen
Team Muziker

Rated 3 out of 5 stars

Store is good; extra set up service was not.

The buying process was fine, but I paid extra for a set up of the bass before shipping, and it seems like whoever was responsible for that just did a visual check. The string action was pretty high, the bass was tuned to Eb for some reason, and intonation was not good. When looking at the details for the set up service, those were aspects that were supposed to be covered, but clearly weren't. I had to do a proper set up by myself, which I was looking to avoid by paying for the extra service.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars
Muziker logo

Reply from Muziker

Lieber Kunde,
vielen Dank für Ihre Rückmeldung. Wir bedanken uns für die positive Bewertung, die Sie uns gegeben haben und freuen uns, wenn Sie das nächste Mal bei uns einkaufen. :)
Wir wünschen Ihnen alles Gute.
Team Muziker

Rated 5 out of 5 stars

Quick reaction from the Customer Support…

The first shipment was not exactly what I ordered, but the issue was quickly clarified with the friendly and reactive Customer Support. I received my Album from Cypress Hill as ordered a few days after.

April 21, 2026
Muziker logo

Reply from Muziker

Guten Tag,

Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit Ihrem Einkauf zufrieden waren. Wir wünschen Ihnen viel Freude mit Ihrer neuen Ausrüstung und freuen uns auf Ihren nächsten Besuch.

Mit freundlichen Grüßen,
Ihr Muziker Team

Rated 5 out of 5 stars

Clear communication

Simple, easy! Recommend

May 7, 2026
Muziker logo

Reply from Muziker

Guten Tag,

Danke für die freundlichen Worte! Ihre Zufriedenheit ist für uns die beste Belohnung. Wir wünschen Ihnen viele schöne Momente mit Musik.

Mit freundlichen Grüßen,
Ihr Muziker Team

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