Buying and communication from your customer service was easy. But the time between payment done and shipping was too long and no updates.(from 28th May till 2nd June). And during shipping parcel did'... See more
Company replied
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Review summary
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The received product was with some malfunction. But that was in short time replaced by new one. The communicaton and service was excellent.
Company replied
⭐⭐⭐⭐⭐ I’ve ordered macramé cords from Muziker several times, and my experience has always been excellent. They offer a fantastic variety of products, making it easy to find exactly what I need... See more
Company replied
حتماً. برای کامنت/Review بهتره هم صادقانه به مشکل اولیه اشاره کنی و هم تأکید کنی که در نهایت فروشنده مسئولانه برخورد کرده و راضی هستی: I’m very happy with my Tombak and with how the situation... See more
Company replied
Company details
- Musical Instrument Store
- also in
- DJ Supply Store
- Electronics Store
- Home Audio Store
- Recording Studio
- Sheet Music Store
Written by the company
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Written by the company
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +421 2 581 017 55
- support@muziker.com
- muziker.com
Muziker is a major e-commerce player
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought all my gear at Muziker
I bought all my gear at Muziker, fast and good prices
October 15, 2026
Fast delivery
October 14, 2026
Reply from Muziker
Hi there,
Short, sweet and exactly what we like to hear! Glad your order made it to you so quickly.
Enjoy your new gear!
Your Muziker Team
Everything was perfect
Everything was perfect! The item arrived right on time, and the quality is excellent. The communication with the company was also amazing. I am very satisfied with my experience!
October 14, 2026
Reply from Muziker
Hey Saulius!
What a lovely review to read! We're really glad your item turned up right on time and that you're happy with the quality.
It's great to hear our communication worked well for you too. Have fun with your purchase!
Your Muziker Team
Great Vinyl
Ordered some vinyl plates, everything arrived quite fast and safe. Plates are of excellent quality. Very satisfied!
October 12, 2026
Reply from Muziker
Hi Ilya,
Now that's what we like to read! Glad the vinyl arrived fast and safe, and that the quality lived up to your expectations.
Your Muziker Team
Reply from Muziker
Hello there!
Short and sweet, just how we like it! Glad the delivery service worked out well for you.
Your Muziker Team
I started to receive spam after making…
I started to receive spam after making a purchase from Muziker.
October 11, 2026
One of vinyls artwork was little bit…
One of vinyls artwork was little bit scratch on the side, but rest was good.
October 11, 2026
Reply from Muziker
Hello!
Thanks for the honest review! We're really glad the vinyl itself arrived in good shape overall. We hear you on the small scratch on the artwork, and we'll take a look at that.
Your Muziker Team
Reply from Muziker
Hello!
Great to hear that! Glad the delivery was fast and everything arrived in good condition.
Your Muziker Team
Made an order for a guitar on the 23rd…
Made an order for a guitar on the 23rd of October on the Bulgarian version of the platform. It was listed on the website as in stock at a supplier warehouse. As I had not received a deliver date by 29th of October, I contacted support and they told me it would be delivered in "early December". Despite not being able to offer the product they charged the money immediately. This is obviously a ploy to keep out of stock and discontinued products on the website so they can have possession of the money for 1-2 months.
October 29, 2026
Unprompted review
Great experience buying from them
December 14, 2025
Reply from Muziker
Hi Ignas,
It's brilliant to hear you had such a great experience shopping with us!
We hope your new gear brings you plenty of great moments ahead, and we'd love to see you back again soon.
Your Muziker Team
Return policy does not work!
I am extremely disappointed with Muziker's customer service.
I purchased a reverb pedal from Muziker, but later decided to return it. However, when I tried to initiate the return through their website, I encountered a problem: the website claims that I have not placed any orders, meaning I cannot even submit the return form.
I then contacted Muziker by email to explain the situation and request assistance, but I have received no response. There are also no easily accessible customer support contact details on their website that would allow me to resolve this issue through another channel.
The most frustrating part is that the 14-day return period is running out, and despite making an effort to contact the company within that timeframe, I am being left without a solution through no fault of my own.
Customers should not have to fight just to exercise their right to return a product. If the website does not recognise an order, there should be an accessible way to contact customer support and resolve the issue promptly.
I am posting this review as a last resort because I have been unable to get a response through the usual channels. I hope Muziker sees this and finally contacts me to resolve the issue and arrange the return of my pedal.
October 24, 2026
Unprompted review
Cancelling order not possible!!!
I ordered but i ordered the wrong yarn. Half an hour later I sended an e mail that i wanted to cancel my order. I did NOT receive any reply. Strange thing is that - today after 5 working days, my friend picked up the parcel , they suddenly reply my mail about cancelling. That is really something ! Terrible services, we do not recommand.
October 21, 2026
Unprompted review
Full flow from order to delivery was…
Full flow from order to delivery was excellent before New Year
December 7, 2025
Reply from Muziker
Hi Павел,
That's exactly what we love to hear — order to delivery running smoothly from start to finish. Hope everything arrived in plenty of time for your New Year celebrations!
Your Muziker Team
Reply from Muziker
Hi there,
Nice and simple — no problems at all is exactly how it should go. Glad it all worked out smoothly for you.
Your Muziker Team
Reply from Muziker
Hello there!
Good price and fast shipping — that combo is hard to beat. Glad it all came together nicely for you.
Your Muziker Team
I had heard good things about Muziker…
I had heard good things about Muziker before ordering, so I decided to give it a go. Everything I ordered came very well packed. Definitely will be using their services in the future too.
September 22, 2026
Reply from Muziker
Hey Jespe!
Great to hear the good things you'd heard about us held up! Sounds like everything arrived really well packed, too.
We're glad you're planning to order with us again – looking forward to it.
Your Muziker Team
Reply from Muziker
Hello!
You're very welcome! Glad everything was delivered on time and arrived properly packed.
Your Muziker Team
The product is of good quality
The product is of good quality, and the delivery was fast. Everything met my expectations. I would definitely recommend it to others!
September 20, 2026
Reply from Muziker
Dear Liene,
Thank you so much for your kind words! We're really glad the quality and the fast delivery lived up to your expectations.
Thanks again for recommending us!
Your Muziker Team
Reply from Muziker
Hi there,
An interesting range is exactly what we're going for!
Thanks for taking a moment to mention it.
Your Muziker Team
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