Mark Wilkinson Reviews 

We had a kitchen built by them and installed a long time ago, but very poorly fitted. Let gaps for mice. This company would do nothing to help. I am now changing the kitchen and will not be using Mark Wilkinson. Very poor customer service.

I had a broken drawer runner on my kitchen drawer, I contacted Mark Wilkinson and told them what had happened. I had to wait 6 weeks for the technician to visit but when he did he fixed it quickly and with no cost. Bearing in mind my kitchen is 20 years old I thought this was exceptional service. I am very pleased with this service and would highly recommend Mark Wilkinson Furniture.

In 1998 we had a Mark Wilkinson kitchen put into our newly acquired house. We had chosen them as they were a kitchen company near where we were renting a holiday let (we lived in Hong Kong)
Apart from the designer pointing out to my relaxed dressed investment banker husband these were expensive kitchens all was good and this kitchen has been an excellent choice!
This was my first house and kitchen and everything was done via fax messages when we went back to HK .. they fitted it in august 1998.
I’ve had it repainted once by another company (went to MW and the repaint quote was so laughably high, they obviously didn’t want to do it) however all I can say it has been cared for by me and it looks as good today as it did .. it’s a quality kitchen .. as is the bathroom they fitted later for us too..

Super aftercare service from Marco and Dean. I had a little issue with a breakfast cupboard that was sorted out swiftly - I’m delighted. Many thanks indeed.

Prompt helpful aftercare service from Joelle and Caroline

I needed help with a couple of items in a 21-year-old kitchen installation. Marco Toscano at Lux Group was brilliant in tracking down the original items and part numbers and suppliers to help me find what I was looking for. It was a lot of effort for him, for no reward (save giving great after sales service). He put himself out and it is much appreciated at our end. We have a lot of family coming for Christmas and we need our cooker hood and our sink/plug to be in good working order.

Marco Toscana and the fitter Charlie were both efficient, helpful and expert in what we needed of them.

Superb. COuldn't have been more pleasant or helpful!

The customer service was excellent! My enquiry was quickly solved and the attention I received from Joelle was exceptional.

Mark Wilkinson staff are really friendly and very helpful, an absolute pleasure wot work with

Needed a replacement drawer runner for our Cooks kitchen. Many thanks to Joelle and Caroline for their fabulous service. Parts received and fitted.

amazing team，Marco, Kerry are both very helpful to arrange the visits and Charlie is absolutely fantastic to help solving the problem on the site. Highly recommend brand and customer service.

Excellent service, Joelle was a real pleasure to deal with and resolved my issue promptly and efficiently.

Excellent service from the fitter who came to fix some snagging items on our (25-year old) Cook’s kitchen. Always a pleasure to deal with Mark Wilkinson Furniture. Attention to detail is remarkable.

One of the great offerings by Mark Wilkinson is that you can have your kitchen repaired and modified over the course of the years by the MW team. We had a very bad experience with them a few years ago when they replaced our kitchen sink but went into administration just after we'd paid the money up front and then did not honour the supply until I brought it to the Chief Executive's notice and then things happened.
We decided to replace our fridge freezer which requires some small modifications to the existing housing and to a cupboard over the fridge. A senior designer was due to attend on 6 July but didn't show up or email or call. I took it up with MW's client liaison team and was offered profuse apologies and eventually we were sent a new designer and promised we'd receive top service levels. Another designer came to do initial measurements on 5 August and priced it up and said it was booked in for fitting w/c 4 October but we are still waiting despite having had to pay 100% of the money up front. Every promise has been broken eg the designer was supposed to contact me within 7 days of placing my order per an email of 26 August to do a final measurement but only got in touch on 21 September. Then they said the job would cost £500 more -demanded the final balance to proceed and it's 9 November and I'm still waiting. They don't return calls or reply to emails and I'm worried they are going bust again.
Don't trust this company. They don't act ethically and make you pay up front but don't deliver.
I've had a new kitchen for our holiday flat in Cornwall designed, ordered, made to measure in Devon and installed in half the time this has all taken and only had to pay 40% up front and 60% on completion. And for less than I had to spend with MW so far.

Our experience with Mark Wilkinson Furniture has been excellent, from start to finish .... a time span of over 30 years ! At end of the 1980's we had a new frosted oak kitchen from Mark Wilkinson which we have highly valued ever since. Such quality is rare these days, and 18 months ago we decided to have an extension to our kitchen, doubling it in size. In the process we were determined to keep the existing units, but our concern was how could we blend-in new units with the old ? We had no hope of replicating the original. We approached Mark Wilkinson to see what could be done. Well, indeed, Wilkinson no longer do the frosted oak range, but .... they still had the original drawings and specifications of our kitchen to work from ! They built new units to match our original oak units. They converted the old built-in oven unit into a larder cupboard, and moved both it and the original fridge unit to suite positions in the new kitchen layout. New drawer liners and slides were fitted, small glass panes in the original kitchen dresser were re-fitted, cupboards re-lined .... our "old" kitchen units of 30 years looked brand-new against the newly made units ! By the time Wilkinsons had finished, the old and the new units were indistinguishable from each other. The workmanship is first class and beyond compare.
Not just the joinery and woodwork. Wilkinson's team have been superb, professional and exceedingly pleasant to deal with. David their designer, Graham who supervised and liaised with the builder, Dan and Craig who did the installation and fit-out, Alex who attended some small post-installation work. and Judith in customer services who was always attentive and helpful.
This is a kitchen which will last a lifetime, and will certainly out-live us. We have absolutely no hesitation in recommending Wilkinson to anyone who seeks quality and dependability.

I would like to share my bad experience of cooperation with Lux Group Holding (Mark Wilkinson).

On 20 of December, we signed a contract with Lux Group Holding (Mark Wilkinson) for the manufacture of a customized kitchen for over £ 100,000 with a preferred delivery date on April 14, 2020.

Due to COVID-19 restrictions, the manufacturer did not meet the deadline and we met halfway and postponed the delivery date of the order several times (final preferred delivery date was 10 August,10th, 2020).

As of today (November 5th, 2020), the kitchen has not been completed, the handles have not been delivered, the worktop is missing. Mark Wilkinson's managers keep on making promises, lie all the time and don’t provide a drawing for the worktop for final confirmation. After the drawing confirmation, we still have to wait 10-14 days for completion (without handles). It’s simply terrible to live in such conditions. Personally, I find this attitude to the Client as unprofessional and not client oriented one.

I would never suggest cooperation with this company!!!!

It appears that the original company, Mark Wilkinson under the parent company of Cranburg, which went into administration was bought last year by Gary Barnett, a US entrepreneur, and now operates under the name of "SMWF Limited" which, as I understand, stands for Smallbone and Mark Wilkinson Furniture.
The new company is doing their best to regain the company's original good reputation and is trying their best to accommodate some of the unhappy customers.

I was one these unhappy customer! Whilst my kitchen looks fabulous due to a brilliant designer of theirs, Pamela Wilson, there were a number of issues that caused me to leave a negative review back in May of 2019.

My biggest dissatisfaction was the loss of the promised 25 year warranty as well as the loss of £1,380.00 which was the cost of a Miele Hob, and was lost due to the company having gone to administration.

Since my negative review, in all fairness, their customer service department has approached me and offered me a brand new 10 year warranty, which is now their normal warranty period for all new customers. This came as a welcoming surprise and has put my mind at peace should any problem arise I can approach the company to rectify it.

To be honest, the original 25 years warranty was a bit unrealistic in any case. 10 year warranty is a standard length for most similar items including new buildings, new wirings, new plumbing, etc.

The fact the new owners are going out of their way to regain their reputation shows they are serious in making a success of their new acquisition. I therefore wish them all the best and I do hope the company revives and upholds the original standard Mark Wilkinson put in place so many years ago. These are high end kitchens, classic yet modern and timeless.

I also would like to thank their customer service for approaching me and granting me the new warranty, which to be honest was a pleasant surprise.

Because of this Inow give them 4 stars, reserving the 5th one if they actually honour their warranty, when and if it comes to it. A good company should provide not just the goods but aftercare service in an efficient way.

Supposedly the best bespoke kitchen supplier you can use for the money. It was a disaster from start to finish , mouthy sales directors that promise the earth with lead times that were a lie ( proof on emails ) , contract managers that measure the space incorrectly , designers that cant read the measurements on correct drawings provided but can use those that the contract manager has confirmed incorrectly , a kitchen that has the install date rearranged twice ( once with notice and the second time with none - both with very dodgy excuses that were contradicted ) , fitters on site that cant do the job properly because and i quote “ we cant think straight because we haven’t been paid for months “ to finally a kitchen that turns up and doesnt fit ! yep a 50 grand kitchen that doesn’t fit, a fitter that tries to horse it in even though it looks like a bag of nails , another wait for the units to remade ( and a tray unit installed to make up the gap ) , and finally installed. Painters rushes the “hand painting “ and after an argument with MWF ( another one ) they agree to rectify , the painter boss shouts and screams they we don’t know what we are talking about to my wife IN OUR house , but then when the contract manager that cant measure turns up is as nice as pie and agrees to paint it... add a load more bits and bobs in , like forgetting to order the tap that needed a special coating etc etc and quite frankly it was a comedy of errors. Add in a generally bad attitude from MWF management and it is not the premium experience that you are promised. It was an absolute mess from start to finish . And on that note , just to finish it off , they went into an admin wrap ( the modern way of not paying your suppliers and starting up again the next day with a new company and owner ) and our kitchen is still not finished and we have no recourse ........ OH and you pay in advance the full amount , in our case 54K - thank the lord we got something ! Although , its not finished and has gaps that they could use in the olympics for a limbo dancer . All in all , a terrible experience and I would not receomnd them at all.