Jeg har brugt extensionsene i længere tid nu, og jeg må sige, at jeg er utrolig tilfreds med kvaliteten. Jeg bestilte Luxury-varianten i 60 cm i farven Beige Blonde, og farven er endnu smukkere i vir... See more
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See what reviewers are saying
Absolutely amazing customer service! The team was extremely helpful, kind, and empathetic. They truly understood my situation, made me feel supported, and found a solution right away. I never felt lef... See more
Company replied
I would genuinely give their customer service 5 out of 5 stars! They were very prompt in addressing my concerns and finding a solution that worked for both of us. I really appreciated how professi... See more
Company replied
The products are beautifully crafted and of very high quality! Delivery/returns/exchange process worked really fast and seamless! Customer service is top of the class! Thank you so much!
Company replied
Company details
- Hair Extensions Supplier
- also in
- Hair Extension Technician
- Hair Product Store
- Hair Replacement Service
- Hairdresser
Written by the company
Myextensions tilbyder hair extension, parykker og hair toppere i en usædvanlig høj kvalitet. Vores udvalg er stort og har du brug for vejledning sidder vi klar til at hjælpe. Besøg vores shop nu og få det hår du drømmer om.
Contact info
Nørregade 4, 9000, Aalborg, Denmark
- 23232309
- support@myextensions.com
- www.myextensions.dk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Absolutely amazing customer service
Absolutely amazing customer service! The team was extremely helpful, kind, and empathetic. They truly understood my situation, made me feel supported, and found a solution right away. I never felt left alone with my problem. They genuinely cared and went above and beyond to help me. If every customer service team were like this, the world would truly be a better place! Thank you so much!
November 5, 2026
Unprompted review
Reply from Myextensions
Dearest Justyna,
Thank you so much for your absolutely wonderful review! 🤍
We are truly touched by your kind words and so happy to hear that you felt understood, supported and well taken care of throughout the entire process. It means more to us than you know to hear that you felt listened to and that we were able to find a solution that made a difference for you.
We always want our customers to feel safe, valued and supported, so it is incredibly rewarding to know that our efforts made such a positive impact on your experience.
Thank you again for your trust and for taking the time to share your experience with us. It truly means the world! 💕
Lots of Love,
Oline, MyExtensions
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Jeg har brugt extensionsene i længere…
Jeg har brugt extensionsene i længere tid nu, og jeg må sige, at jeg er utrolig tilfreds med kvaliteten. Jeg bestilte Luxury-varianten i 60 cm i farven Beige Blonde, og farven er endnu smukkere i virkeligheden, end den allerede ser ud på billederne. Jeg ville aldrig bestille mine extensions andre steder igen! /
I’ve been using the extensions for quite some time now, and I have to say I’m extremely happy with the quality. I ordered the Luxury version in 60 cm in Beige Blonde, and the colour is even more beautiful in real life than it already looks in the pictures. I would never order my extensions from anywhere else again! 🤍🤍🤍🤍
November 5, 2026
Unprompted review
Reply from Myextensions
Dearest Yvette,
Thank you so much for your absolutely lovely review! 🤍
We’re so happy to hear that you’ve been enjoying your extensions for such a long time and that you’re still so pleased with the quality. It makes us especially happy to know that you love your Luxury extensions in 60 cm and that the colour is even more beautiful in person!
Thank you for your continued trust and loyalty. It truly means the world to us that you keep choosing us. We look forward to helping you again! 🌸
Lots of Love,
Oline, MyExtensions
Excellent Customer Service BUT
I would genuinely give their customer service 5 out of 5 stars! They were very prompt in addressing my concerns and finding a solution that worked for both of us. I really appreciated how professionally they handled the situation, and it shows that they take their customers and their feedback seriously.
Unfortunately, my experience with the extensions themselves was not as positive. I expected better quality, especially considering the price and how the products are advertised. For this reason, I decided to return them.
Although the product didn’t meet my expectations and I wouldn’t buy there again, I’m very satisfied with how customer service handled everything and how quickly they resolved the issue.
November 3, 2026
Unprompted review
Reply from Myextensions
Hi Giuliana,
Thank you so much for taking the time to share experience with us 🙏
It truly warms our hearts to read your kind words about our customer service. Making sure our customers feel heard, supported, and treated with genuine care is everything to us, so knowing that our team gave you a 5-star experience means the world.
At the same time, we are truly sorry that the extensions didn’t live up to your expectations. While we always strive to deliver the highest quality, we completely respect your honesty. Feedback like yours is invaluable to us, as it helps us continuously listen, learn, and improve our products.
Even though our hair wasn’t the right match for you, we are so glad we could turn things around and find a quick, smooth solution for you 🤍
Best regards,
Emma, Myextensions
The products are beautifully crafted…
The products are beautifully crafted and of very high quality! Delivery/returns/exchange process worked really fast and seamless! Customer service is top of the class! Thank you so much!
October 16, 2026
Unprompted review
Reply from Myextensions
Dear Lena,
Thank you so much for your lovely review! 🤍
It truly means a lot to us to hear that you’re happy with both the quality of our products and the experience you’ve had with our delivery, returns and exchanges. We always want the entire journey with us to feel just as good as the extensions themselves, so your kind words about our customer service really make our day! ✨
Thank you for choosing MyExtensions and for taking the time to share your experience with us.
Lots of Love,
Oline, MyExtensions
perfect hair 😍
October 10, 2026
Unprompted review
Reply from Myextensions
Hi Fitore,
Thank you so much for the 5 stars ✨
"Perfect hair" is truly music to our ears. There is honestly nothing that makes us happier than knowing you are completely in love with your new hair 🤍
Best regards,
Emma, Myextensions
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Very nice
Everything went well
The delivery times short and the product until now is nice!!!
October 8, 2026
Unprompted review
Reply from Myextensions
Hi Rut,
Thank you so much for the 5 stars and for taking the time to share your feedback 🙏
We are so glad to hear that everything went smoothly, that your delivery arrived quickly, and that you are happy with your new product. We always do our absolute best to get orders out the door in no time, so hearing this truly makes our day 😍
Best regards,
Emma, Myextensions
Im loving the service and the products…
Im loving the service and the products from myextentions. The customer service is on point as are the products. They are very helpful and understand
September 28, 2026
Unprompted review
Reply from Myextensions
Hi Serra,
Thank you so much for your lovely review 🙏
It truly warms our hearts to read that you love both our products and our customer service. We always strive to be as helpful, patient, and understanding as possible, so knowing that you feel so well taken care of means the absolute world to our entire team 🥰
Best regards,
Emma, Myextensions
The quality of the tape
I was so excited when I put in my hair extensions, but unfortunately, the very next day, they all started falling out. The tape didn’t even last 24 hours in my hair.
I didn’t use any oil or conditioner, and I hadn’t even washed my hair beforehand. This is not my first time using tape-in extensions, and I have used your tape before without any issues, which makes this experience even more disappointing.
If you have changed the manufacturer or the tape you use, I would strongly recommend considering switching back to the previous one, because this time the quality was simply not good enough.
I have contacted customer service and am currently waiting for a response to my email. Hopefully, this can be resolved, as I have ordered from My Extensions many times before and have never experienced anything like this.
September 22, 2026
Unprompted review
Reply from Myextensions
Hi Nora,
Thank you for reaching out and sharing your feedback. We are so sorry to hear about your experience - we always want you to have a wonderful experience with us 🤍
We want to reassure you that we have not changed our manufacturer or the tape quality at all, so it is the exact same tape you have previously used without any issues.
We would love to help you with this, but as you haven't replied to our request for more details, we unfortunately haven't been able to locate your specific order. Please send us an email at support@myextensions.com with your order number, and we will be more than happy to look into this for you so we can find a great solution together 🌸
Best regards,
Emma, Myextensions
Premium quality that delivers on its promise – highly recommended! ⭐⭐⭐⭐!
As a loyal customer of MyExtensions for the past two years, I can highly recommend their hair wefts. Having tried numerous brands over the years, this is without a doubt the best hair extensions I have ever used. The quality is in a league of its own and remains beautiful for a very long time. A fantastic product that I strongly recommend to anyone looking for premium quality.
September 19, 2026
Unprompted review
Reply from Myextensions
Dearest Elin,
Wow, thank you so much for these kind words! 🥹🤍
We’re incredibly happy to hear that you’ve been using our extensions for two years and that you consider our hair wefts the best extensions you’ve tried. It means so much to us to know that you love the quality and longevity of the hair. Thank you for being such a loyal customer!
Lots of Love,
Oline, Myextensions
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I ordered the invisible clips which…
I ordered the invisible clips which were perfect for my very fine and thin scandinavian hair and the color was amazing (3b/5b) and their customer service is also outstanding! They helped me at every turn in trying to find the best option for me! They have found a life-long customer in me! ❤️
September 2, 2026
Unprompted review
Reply from Myextensions
Hi Jenny,
Thank you so much for this beautiful review 🥹❤️
Hearing that our Invisible Clips and shade #3B/5B were a perfect match for your hair absolutely made our day. We know how tricky it can be to find extensions that feel seamless, lightweight, and blend naturally with fine Scandinavian hair, so we are over the moon that you love them so much.
Helping you find the right fit was an absolute pleasure, and we are so honored to have you as a customer for life. Welcome to the family 🥰
Best regards,
Emma, Myextensions
Life saver when my haircut went wrong…
Life saver when my haircut went wrong and it’s the best quality ever.
September 4, 2026
Unprompted review
Reply from Myextensions
Hi Gokce,
Thank you so much for your review 🙏
We are so thrilled that our extensions could come to the rescue and turn a haircut mishap into a look you love. Hearing that you find them to be the best quality ever truly means the absolute world to our entire team 😍
Best regards,
Emma, Myextensions
DONT BUY FROM THEM
DONT BUY FROM THEM. My hair has been ripped out from the rots after ONLY 3 weeks every time. Thought it was wrong on the hairstylist BUT NO. ”My extensions” tape is terrible. SO manny people has been through the same. I have wounds in my scalp and have lost so much hair on only two resets of my hair. This is crazy. And just the hair in general was dry when I first got it. So disappointed and sad cause of the pain and loss my hair has been through.
July 7, 2026
Unprompted review
Reply from Myextensions
Hi Tuva,
Thank you for sharing your feedback. We are truly so sorry to hear about your experience and the discomfort you have felt - this is certainly not the result or experience we wish for anyone using our products.
We previously reached out to request your details, but as you haven't replied, we unfortunately haven't been able to locate your order in our system.
We can assure you that this is not a problem we experience in our own salon with our tape extensions. Typically, when tape extensions cause scalp tension, wounds, or hair loss, it is related to how they are applied or removed - for example, if the tape are placed too close to the scalp, if too little of your own hair is placed inside the tape sandwich to support the weight, or if improper removal techniques are used.
We would really love the opportunity to look into your specific situation and help you out. Please send us a message or email us at support@myextensions.com with your order number and email address so we can assist you directly 🤍
Best regards,
Emma, Myextensions
The dark ash brown is not actually a…
The dark ash brown is not actually a dark ash brown but more a dark ash blonde but other than that the product did not disappoint. I would recommend!
August 9, 2026
Unprompted review
Reply from Myextensions
Hi Marjan,
Thank you so much for the review and for recommending us 💖
We are so glad to hear that you are pleased with the quality of your extensions overall.
Thank you as well for your feedback regarding the Dark Ash Brown shade. Color undertones can sometimes lean a bit lighter depending on lighting and individual hair matches, but we really appreciate you pointing this out - feedback like yours is super valuable in helping us refine our color descriptions and guide future customers ✨
Best regards,
Emma, Myextensions
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Feeling like Rapunzel
Very quick shipping. Quality of the hair is brilliant. My third time now and spot on as always.
August 3, 2026
Unprompted review
Reply from Myextensions
Hej Agnes,
Tusind tak for din anmeldelse ✨
Det betyder alverden for os at høre, at du er vild med kvaliteten og den hurtige levering - og at vi rammer helt plet hver eneste gang 😍
De bedste hilsner,
Emma, Myextensions
Amazing products
First I ordered the samples, best choice! They contact me about a colour that wasn’t in stock, and they had an alternative. I love it that they checked which colour was the right one by the photos that I send to them. I recommend to order the samples before you ordering extensions! Now I have an amazing ponytail, it’s not very heavy that I thought it would be, and the colour is matching amazing with my own hair. It stays the whole day , very happy with it!!🤭😊
July 8, 2026
Unprompted review
Reply from Myextensions
Hi Rachelle,
Thank you so very much for this wonderful review 🙏
We are absolutely thrilled to hear that you are loving your new ponytail. It is the best feeling when the color matches flawlessly, feels lightweight, and stays secure all day long ✨
We also appreciate you highlighting our color sample and photo-matching service. Our team always wants to make sure you get the perfect match, so we are so glad we could help find the right alternative for you.
Your tip about ordering samples first is amazing advice for other customers 💕
Best regards,
Emma, Myextensions
Perfect color.
June 23, 2026
Unprompted review
Reply from Myextensions
Hi Tetiana,
Thank you so much for your review ✨
Finding the perfect color match is always the best feeling, and we are so thrilled to hear that it was a hit 😍
Best regards,
Emma, Myextensions
Fast shipping and hair quality
Thank u for the fast shipping !
But I’m Not very happy with the Quality of the hair anymore… I know there is luxury and original, but in the past i feel like the quality of original was way better then now!
If something has changed pls change it back.
I’ve always loved the hair and rn I’m not so sure anymore 🥲
June 23, 2026
Unprompted review
Reply from Myextensions
Hi Joulinee,
Thank you so much for taking the time to leave us a review, and we're glad to hear you enjoyed the fast shipping.
However, it honestly breaks our hearts a bit to hear that you are not satisfied with the quality of your recent Original set 🥲 As a loyal customer who has always loved our hair, your satisfaction means everything to us.
We want to reassure you that we have not changed our production, sourcing, or the standards for our Original quality line. Since our extensions are made from 100% real human hair, minor natural variations can sometimes occur between batches, but it should absolutely still live up to the high quality you are used to.
We really want you to love your hair again. Please reach out to our customer support team directly at support@myextensions.com with your order number. We would love to take a closer look at this batch and find a solution for you 💕
Best regards,
Emma, Myextensions
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I would like to sincerely thank Ms, Katharina
I would like to sincerely thank Ms. Katharina from Customer Service. She has truly helped me a great deal and provided outstanding support. I am very grateful for her kindness, professionalism, and dedication. Her assistance made a real difference, and I deeply appreciate all the help she has given me. Thank you very much, Katharina
June 15, 2026
Unprompted review
Reply from Myextensions
Hi Beri,
Thank you so very much for taking the time to share such a heartwarming review. It truly means the world to us to hear about your experience, and we are so incredibly proud to have Katharina on our team 🙏
She always brings her absolute best, her kindness, and her professionalism to helping our customers, and I will make sure your beautiful words are passed directly to her. I know it will completely make her day 🤍
Best regards,
Emma, Myextensions
Fast Delivery and very good Quality.
Fast Delivery and very good Quality.
I am very happy with my experience!
May 21, 2026
Unprompted review
Reply from Myextensions
Hi Katharina,
Thank you so much for your review 💫
We are absolutely thrilled to hear that you love the quality of your new extensions and that they arrived so quickly.
Making our customers happy truly makes our day 💗
Best regards,
Emma, Myextensions
Top quality
Top quality, delivery super fast, instructions in the website easy to follow. I am super super happy and really recommend !
May 21, 2026
Unprompted review
Reply from Myextensions
Hi,
Thank you so much for your 5-star review 💫
We are absolutely thrilled to hear that you are happy with your experience. It makes us so proud to know that you love the quality of our products and that your package arrived super fast.
We put a lot of care into making our website instructions as clear and helpful as possible, so it means the world to us that they were easy to follow for you 🥰
Best regards,
Emma, Myextensions
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