Myipb Reviews 

I walked 25 minutes to MYIPB for a FedEx parcel, only to find the door locked at 12:30 pm during business hours. Despite several customers waiting outside, the employee inside remained on a personal call, kept the door locked, ignored everybody and offered no explanation or acknowledgment.

This level of disregard for customers is disappointing and unacceptable. I hope steps to be taken to prevent similar incidents.

My daughter's package of clothing and shoes (sent by UPS through MYIPB Kings Cross in April 2016 for 145 pounds) never left the store according to UPS. After numerous international phone calls to MYIPB, NONE of which they followed up on, I worked with UPS directly to determine that the package was never recorded as picked up. The staff at the MYIPB Kings Cross location frequently told me they were 'too busy' to talk to me and that, even though they had no record of my package being picked up, assured me that it was sent...what? They were incredibly incompetent and rude. UPS claimed responsibility-though I don't know why. Again, since MYIPB would not follow up, I worked with UPS to complete the claim paperwork myself...on behalf of MYIPB, since they are considered the 'UPS client'. UPS promptly paid the claim to MYIPB in September 2016 and kept the money instead of paying it to me...their customer. So, not only does someone in the MYIPB Kings Cross store have my package of nice clothing and shoes, they also were PAID for it! THIEVES.