MyPrivateBoutique Reviews 

I ordered on January 1 st 2026 and already paid . However did not delivery and could not contact also. Website wrote wait for new owners but dont know when I can receive my orders.

I have been a customer with MyPrivateBoutique for many years without any problems. Last month, I purchased some items on 28/Dec/25, I did not receive any email notification. I checked my account and it said the delivery was supposed to be on 14/Jan/26. Today is already the end of Jan’26 and I have not received the items. I sent several emails but they just ignored them.
I asked for refund and also there was no update.

I do not know what happens to this company because they used to be very proactive with their customer service. I am very upset since the amount is quite big. I hope they can take the customers seriously and reply and refund me.

For me, I will not purchase anymore items from this site if this issue is not resolved. Lesson learnt!

Worst experience ever.

I received order confirmations for purchases I never completed. I followed customer service instructions and refused the delivery, yet I was still charged, sent payment reminders, and even forced to pay to avoid legal issues.

Despite paying the requested fees and providing all proofs, the company has not responded for over a week, has not sent return labels, and has not issued any refund.

At this point, I am left with no choice but to involve a lawyer. I strongly advise avoiding this company.

Great service for buying clothes, easy ordering and fast delivery!

MyPrivateBoutique is amazing! I found high-end brands, competitive prices, and an easy-to-navigate website. Love their commitment to sustainability with pre-loved luxury items. Customer service was outstanding - responsive and personalized. Highly recommended for a fantastic shopping experience. Five stars!

Definitely the worst customer service!! You cannot even call them, and they will not even respond to your emails. It's really a bad website! I called them several times, regarding my issue. My issue is still not fixed, I don't now what I should do next. And as I see they are buying fake reviews here instead of fixing there costumer service!

Don’t do any business with them!!!

WOW, finally an answer! It's crazy that you have to write a review just to get a response. Thank you for your feedback. I can send you multiple screenshots of my emails to you that haven't been answered. Alternatively, anyone can call your hotline and see for themselves if you respond.
You did not send me the product back but want me to pay for it, and even giving me this feedback is crazy! I always return the product correctly. This time it took a bit longer, which I explained in my email. Also very rude that you are not excepting my return but sold the product on your website again! I would love to write an email again and receive some feedback, but I'm still waiting on an answer from the last emails that i send you.
Unfortunately, I can't retract my review, as the issue is still unresolved. I also encourage everyone to call your hotline and see for themselves if you respond!

Great service from the Private Boutique. Always answering questions fast and very helpful, whatever the issue is. One of my favorite online shops, definitely recommend.

Super ................... :-)

Very efficient and excellent customer care. I recommend it any day. Kudos

Very good outlet

The products, delivery, return and reimbursement facilities are excellent. Delivery time is always met. If there is a delay clients are always informed on time. Service after sales is super !!! I always received relevant solutions to my questions in a very short time.

Horrible!
I didn’t receive a notification to collect my parcel. We were away, post office held the pack only 7days.
Because we didn’t collect they cancel and cam hatte me almost 30sfr FOR NOTHING. I don’t Have the items and on top of it I paid money..admin fee? Please! That’s a click in a computer. Thieves! Don’t do any busines with this!!!
They did though sent me an email saying the latter ‘you didn’t collect’ so admin fees and x9 sfr will be charge plus another 9 francs for nothing!!!
Really don’t even waste time looking at their site
Worst ever

1)Confusing website, always having trouble checking out (happened few times) they got the payment but won't send the item! Because it's not validated!!!

2) They are selling items online and will received my order incomplete without even letting me know that the item is sold out!!!!!

Don't post stuff online and then you can't send it because it's "out of stock"
And don't offer ridiculous amount of voucher for inconvenience, it won't replace our disappointment.

EDIT: TWINT WASN'T THE ISSUE AT ALL!!! YOU KNOW EXACTLY WHAT IT IS!!!
I don't have twint, just so you know!

Ravie des achats fais via le site !! Merci pour le service qui est excellent.

Great service for sellers! Customer service are quick to reply and very helpful. Selling is smooth and easy. Thank you!

Fantastic user experience and top notch customer service! I sold 40+ items on their platform and the process is very smooth. Highly recommended to get rid of the some old stuff and recycle the use. :)

Could not get any reply from the email they stated on their website. I wonder what will happen to my order and if I'll get my money back??