It‘ s the first time I order. Usually my ilder children do it. I like the products, but I would prefere to pick up my order from an easybox/ locker, to not be forced to be all the time at the adres... See more
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Review summary
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Reviews shaping this summary
The order was fine, I got some issues with the protein powder (it was different from what I've used before) but the support team helped and I got refunded. Overall, it was fine
Company replied
Intuitive, easy to use website, but had more errors than I'd like, required a refresh a few times to work properly after getting errors like "too soon".
Company replied
There are products where the serving sizes in the top missmatch the one in the description. Switching from my pc to my phone some products disapeard from my cart
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- www.myprotein.ro
4.0
Great
1K reviews
Asks customers to review
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The app is annoying
The prices are always so confusing. I struggled more than 10minutes to purchase something just because the app didnt work. The brand is overall good quality but the app is lacking way too much. It's horror to window shop, search something or just trying to choose someting. Very lucky for the quality because the experince makes me everytime quit bshopping on here.
November 14, 2026
straight up lied about delivery date
November 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Didn't receive the 10 percent discout…
Didn't receive the 10 percent discout for the first order
November 13, 2026
Reply from Myprotein
Hello
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Super recomand
November 13, 2026
I ordered a hoodie and a pair of…
I ordered a hoodie and a pair of trousers; according to the size guide, a size M should have fit me, but that’s completely wrong—it’s way too loose and just hangs off me. Now I’d like to exchange the item for a size S, but—naturally—that option isn’t available, and on top of that, you expect me to pay for the shipping. What a joke!
November 2, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Death of passion
Its not user friendly site and the adress imput to order nightmare ..i allmost quit and go buy from some store and pay more
November 10, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Delayed order
Hello, I placed an order 6 days ago, but I still haven’t received it. Could you please check the status of my order and let me know when I can expect it to arrive? Thank you! Hello, I placed an order 6 days ago, but I still haven’t received it. Could you please check the status of my order and let me know when I can expect it to arrive? Thank you!
November 4, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The worst customer support
They have one of the worst customer support ever. This makes the entire experience horrible. You simply cannot cancel an order after placing it. You have to wait for it to be delivered, then fill a return and get charged for the cost of the return. Customer support does not respond or respond very late.
September 2, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I am excited to try your protein…
I am excited to try your protein powders.I heard that there are some excelent flavours.I hope my order will come in no time.
November 9, 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Very nice clothes I love it
November 9, 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Bad return policy
They have some good gym clothes, but the return cost is extremely high and is requested upfront, not deducted from the return value is it should
November 9, 2026
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Easybox
It would be optimal and efficient to add an option for delivery to an Easybox, or another method that allows the customer to pick up their parcel at any time from a specific location of their choosing. This would provide flexibility, help avoid conflicts between the customer and the courier, and prevent delays in the delivery process.
November 9, 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Many products arrive defective
Many products arrive defective, there is no accurate size guide on the website, and returns are expensive.
November 8, 2026
Reply from Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the damages on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Website definitely need improvements
Website definitely need improvements. The purchase was finally ok.
November 8, 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
I like the products and I think they’re…
I like the products and I think they’re good quality.
November 4, 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
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