Disappointing experience with billing and customer support
Our experience with MyUser was disappointing.
What was initially explained during the sales process did not align with what we encountered during onboarding. We faced UNEXPECTED BILLING REQUIREMENTS and changes to the options available to us, which made it difficult to evaluate the service as originally discussed.
Although we raised these concerns with the company, the resolution process was frustrating. Communication was inconsistent, and we received no meaningful resolution from the team.
Importantly, we were not requesting a refund for services we had already used. We were only asking for the remaining unused credits to be refunded. Despite this distinction, the company refused our request.
We understand that businesses have policies, but customers should be able to rely on the information provided before signing up, particularly when it comes to pricing, billing, and available services.
This review is based entirely on our firsthand experience as a former MyUser customer. Unfortunately, the differences between what was initially presented and what we experienced, particularly regarding billing, service availability, and the handling of our refund request, left us disappointed with the company.







