Naevii Reviews 

25
•
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

I ordered the baby carrier after i saw it being used for my niece. It arrived safely and i particularly appreciated the delivery updates i got. It's a very practical carrier and i quite like it more... See more

Rated 1 out of 5 stars

We ordered a changing bag, after waiting 3 weeks for it to be delivered it was the wrong one delivered, have tried emailing several times to no response. The bag we got is completed different. Scam we... See more

Rated 1 out of 5 stars

I have ordered a bag and it had took 3 weeks to be delivered i have sent several emails to cancel.and refund and I have not had responses The goods have now been delivered and the item is tota... See more

Rated 3 out of 5 stars

The green shirt is great, material and size.. didn't like the gray, different material and size is not the same. Thought that it's all the same,turns out it isn't


Contact info

2.5

Poor

TrustScore 2.5 out of 5

25 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 24 hours

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2.5

All reviews

(25)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Incorrect changing bag

We ordered a changing bag, after waiting 3 weeks for it to be delivered it was the wrong one delivered, have tried emailing several times to no response. The bag we got is completed different. Scam website. DONT PURCHASE FROM THEI WEBSITE

November 6, 2026
Unprompted review
Rated 1 out of 5 stars

I have ordered a bag and it had took 3…

I have ordered a bag and it had took 3 weeks to be delivered i have sent several emails to cancel.and refund and I have not had responses

The goods have now been delivered and the item is totally different to what i.ordered I have asked for a refund and still.no response

I have contacted my bank to issue a refund terrible service

Stay away from this company

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

☆ Very poor customer service

☆ Very poor customer service. My order has not been shipped, and I have received no response to my messages. Very disappointing experience. I do not recommend this website.

October 15, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM WEBSITE

SCAM WEBSITE. I ordered a diaper bag off this website. They emailed me two weeks later so say the item was now out of stock and to pick a different colour or get refunded. I asked for a refund and have emailed several times since with no response. They do not reply to emails and I’ve already assumed I won’t get be refund back.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the baby carrier after i saw…

I ordered the baby carrier after i saw it being used for my niece. It arrived safely and i particularly appreciated the delivery updates i got. It's a very practical carrier and i quite like it more than the one i owned before.
My only suggestion is, would it be possible to adjust the bottom part where the baby's legs divide? I find that when carrying my LO front facing, it's not very comfortable because of the wide separation. Otherwise it's brilliant!

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Hello people please never use this…

Hello people please never use this company,they delivered my order after 2 weeks and they are not accepting a return now wich is not fair
Horrible company
They was refunded money couples days ago and today just have my money back
Big scam this company

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t bother!

Waited such a long time for delivery only for the bras to be nothing like the size that they should be. So complete waste of time. Emailed to complain and no reply to that either.
Never again.

July 24, 2026
Unprompted review
Rated 2 out of 5 stars

Takes ages!

Ordered the carrier and some nursing bra's on the 8th july.. baby is due any day now and it's still not arrived🥲 currently 29th july. Keep getting update emails to say out for delivery, has been delivered.. etc etc but nothing has arrived. I'll keep hoping as it was a really expensive order! £111 in total 😳 and it took over a week to ship out according to their tracking system..

July 29, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM

NEVER RECEIVED MY ORDER

EMAILED ME THAT THE ORDER ALREADY ARRIVED BUT NEVER CAME...

May 31, 2026
Unprompted review
Naevii logo

Reply from Naevii

Hello Christelle,

Thank you for reaching out, and we sincerely apologize for the frustration. We want to clarify the situation publicly so other customers can also see what happened.

We have not sent you any email saying your order arrived. The last delivery update came directly from the carrier (Yanwen / Swiss Post), which marked the parcel as "Misdirected" on May 30. This means the package was incorrectly delivered by the local courier — not by us, and the issue is fully traceable on the carrier's tracking system.

Just a few hours ago, we personally reached out to you with all the carrier details, contact information for Swiss Post, and asked you to confirm your delivery address so we can coordinate the recovery of the package with the courier right away.

Order #1109 | Tracking: UL160346007YP | Carrier: Yanwen / Swiss Post
Please reply to our email so we can resolve this immediately for you.

We take every order very seriously and will not stop until your case is fully resolved.

Warm regards,
Louise,
Naevii Support Team

Rated 5 out of 5 stars

I absolutely love the baby carrier

I absolutely love the baby carrier! I enjoy going for walks with my little one in it – she loves watching everything around her and then gently falls asleep. This is so cute!

Also thank you so much for the gifts, that was really sweet and thoughtful!

I also love the color – the beige tone goes perfectly with my outfits ☺️ This is exactly what I wanted!

I've been using my baby carrier for a few months – and everything is great!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Love this very much

Love this very much, it helped me with drop off and pick up our oldest one at school! Plus it looks so good on me haha! Just the same quality as the very expensive one

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Don't order, it's a scam!

This is a scam! Once you place the order, absolutely no updates and they're not responding neither on email or on Instagram. DO NOT buy anything from here! Absolute scam..
Thank god I payed with my AMEX so they're helping me getting my money back.

April 23, 2026
Unprompted review
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