Nailsart Reviews 

Very good, I've been doing my nails in the salon in Østerbrogade for many years and I am satisfied with the quality and the prices. My favourite nail salon!

The man that does pedicures has no buisness doing that..he is rough rude and doesnt listen..he actualy cut my toe so bad it didn't stop bleeding for half an hour..I couldn't even complete the service I had to leave because I was in pain and blood was running dwn my foot from big toe nail he sliced into..I am not the first person he has hurt either ..

Rather rude staff, not speaking always politely to customers, feeling tension between me and the staff when visiting the place, blocking me in their system so that I cannot make more appointments and also on Instagram when I reached out to ask why I couldn't make an appointment, without any explanation until I almost demanded one!

I have visited this nails salon 3 times (June 2022, January 2023 and February 2023). Just as I explained in one of my emails sent to them:

"1. Once last summer in 2022 when I was quite happy with the result.
2. Another time in January 2023 when I got 4-5 wounds on my fingers because your colleague decided to cut the cuticle (even though I said it's not needed and they can just be pushed and simply cut the extras on the side) - but I did not complain and waited for the wounds to go away and I was just quite happy that the nail polish lasted long.
3. Another time in February when, for the first time I got my gellak removed (the other times I came with my hand nails clean) and that's when I got them too thinned, like paper thin. As you may understand, 8 nails out of 10 are broken now. Whereas the previous times, when I came with my nails clean and nobody thinned them with that device, they lasted perfectly for 2 weeks."

After my second time and while trying to make a third appointment I kept getting weird messages that the time I am trying to book is not available anymore or that I have been blocked in the system (as in the picture attached). I wrote to them on Instagram to ask why that is not working, but in the meantime I managed to make a booking with another email address, so I didn't mind that I didn't receive a reply.

After my third booking my nails broke a lot (as in the pictures attached) because the girl that removed my gellak filed them too much (first with the electrical file to remove the old gellak and then various times with normal nail files to make the surface of the nail even and so on). Unfortunately this led to making my nails paper thin and many started breaking already on day 2. I wanted to complain about that on Instagram, but I realized I couldn't find the account anymore. My friend told me that she could see their account, so it was clear that they read my message on instagram about not being able to make the appointment and then they blocked me (how rude!).

I decided to write an email to them and to send pictures of the broken nails. I mentioned the instagram situation, everything. Nobody replied for 3 days until I sent a reminded and then I got ignored most of my message, the focus being on me having done my manicure too many times and that's why my nails got paper thin. They even said that they removed the acryl from my nails and when that happens, the gellak won't stay on the nails. But I have never in my entire life had acryl on my nails and I am not doing my nails often. I know my nails, but the place won't take responsibility for what they did. For sure they are not customer oriented, but money oriented and nothing else!

To be honest, I was expecting at least a refund considering the consequences of my last manicure, but the answer was that the nails are guaranteed for 3 days. My mistake that I didn't send the first pictures on the second day of the manicure to prove how they already started to break.

Other problems experienced there:

1. You are being passed from one girl to another during the same appointment, so you don't get to bond with any so that she understands your needs and support you in getting the manicure / pedicure that you want.
2. The second time I went there half an hour earlier because I had a work meeting, hoping that they could attend me faster and I was scolded that I didn't contact them in advance and I was told on a very serious voice to contact them from now on because they always respond on social media (that's a lie as they block you if they don't like you :) ).
3. I asked if I could get a nail of another color and they charge for that 50 kr / nail!!! Insane. They basically do nothing different but to apply a different color, but you are charged 50 kr / nail.
4. You get 10% discount if you pay cash, so that is a benefit. But no receipt, so I don't know about that.
5. I didn't feel valued as a customer. They take in many customers and move you from one nail girl to another until they finish your nails. I am very picky with the shape of my nails and I would always correct them (because I say squared with a bit rounded corners, but they would always file too much in and ruin the shape). And it seems that they don't like that. Instead of focusing on the customers needs, they say that they don't feel comfortable... Too bad I am running out of characters, otherwise I would've posted my conversation with them.

P.S. Regarding your response, you should check your reviews and how many people are giving you 1* and complaining about your RUDE behaviour. Blocking clients!?

I had a very good experience! I loved my nails and it seems very good the relation between quality and price, very friendly staff. I will definitely come back!

lovely worker excellnt job love it

Best nail salon i ever tried and very popular and affordable for everyone. Very nice staff. I just love my nails❤️ thank you very much Nails Art you are the best ❤️❤️❤️

Very pretty nails and elegant designs. I love it a lot. ❤️😍😍😍

Insulting owners, who threaten you when you cant make an appointment. This is disgusting behavior and the shop should be boycotted.

Business is unprofessional, sloppy and rude staff who are not educated in their craft. Came to do nails, will never go back. Very rude and arrogant owner. Bad skills in nail shaping and about advising the best looks for the shape of the chosen nail and my fingers.